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    Qlik is committed to changing the world by making it easier to make more insightful decisions, and act on them. Our Business Discovery software, QlikView and Qlik Sense, help organizations do more than just report findings. It allows them to explore their data and make informed decisions that can change the way they both see their business and operate more effectively.

    Qlik is looking for a Qlik Community Technical Administrator. Open on location.

     

    As the Qlik Community Technical Administrator you will help ensure the success of Qlik Community objectives by providing Jive platform expertise and technical support for the team, community and internal stakeholders. You will also provide insight and experience for cross functional projects, widget improvements and site design, enhancement requests, version upgrades and strategic roadmap requirements. Day to day activities will include successful resolution of Service Now and Jive and customer tickets, respond to urgent issues such as spam, usability and launches.

     

    This is a great opportunity to become a member of a positive, high functioning, and important team. Qlik places great value on our community and its members. Ongoing improvements and innovations are key to support company growth and this role is perfect for someone who is a self-starter and thrives on working with Jive communities, cross functional projects, and supporting global teams.

     

    The position reports to the Sr. Manager Online Communities and works within the Qlik Community Group alongside the Global Moderator. This team is part of Qlik’s global corporate marketing team. There is an option for this to be partially or fully remote depending on experience.

     

    RESPONSIBILITIES

              Partner with Qlik Community Manager to evaluate and establish quarterly, half year and annual plans for Qlik Community platform, enhancements, programs and version upgrades

              Offer technical expertise and recommendations for version upgrades, enhancements, and launches by offering technical expertise and assisting with testing and documentation

              Run and communicate monthly analytics reports and trends for Qlik Community, associated mobile apps and any cross-functional offerings

              Stay current on Jive platform and actively explore emerging trends and benchmarks for Jive roadmap, bug list, enhancements, and 3rd party tools.

              Research and recommend industry and platform best in class offerings and options for content integration with mobile apps other Qlik online portals

              Ongoing Qlik Community site maintenance & development

              Partner with Qlik Community manager and agency to develop information architecture solutions

              Manage integration with related technologies as needed: Qlik websites, Salesforce CRM, Single Sign-On (SSO), Sitecore CMS, etc.

              Develop custom code solutions for platform and widgets such as: Promotions, Video modules, Custom Question/Unanswered Questions, Gamification, and Top Member recognition

              Create technical templates for community integrated launches, page design and mapping processes

              Document and implement platform plugins, enhancements, and escalation processes

              Audit and customize system email templates

              Manage Service Now (internal) tickets through to resolution, escalate as needed, track and monitor trends

              Manage Jive ticketing queue to track and oversee bugs, issues and requests through to completion

              Provide technical assistance directly to members in the community and through Qlik Support or Qoncierge teams on issues such as: user profiles, access, and broken links, gamification or other questions

              Enable Community admins, stakeholders, and moderators by fulfilling support requests, providing technical expertise for functionality and areas such as Forums, Groups, Technical Blogs and Gamification

              Assist with platform updates, testing, launches, urgent updates and spam issues as needed

              Assist in identifying and posting targeted promotions, content and areas for members

              Communicate project and ticketing status in weekly 1 on 1, team meetings and monthly stakeholder meetings

              Communicate issues, updates, resources and templates to stakeholders via Private group

              Manage Qlik Community mobile applications including issues, enhancements and roadmap

              Manage Jive Cloud settings, Outage notices and UAT environment refresh/maintenance

              Deep technical expertise and previous experience working with Jive communities are required to be successful in a fast paced decentralized and high visibility environment

              Ability to deliver on project management and vendor relationship management needs

              Quickly taking on a leadership role in managing the platform and recommending updates and optimizations

              Ability to custom code widgets and email templates from best practices and personal experience

     

     

    SKILLS

              Jive platform and developer experience

              Ability to work effectively cross functionally within an organization

              Comfortable working with and providing results under pressure with tight deadlines

              Early adopter of platform related technology

              Excellent communicator with both internal teams and external members via phone, skype and email.

              Flexibility and ability to adapt in a fast-paced environment and adopt available tools

              Results oriented individual with creativity and a willingness to try new approaches

              Experienced with Google analytics and other tools with ability to analyze results, opportunities and gaps

              Excellent Time management, Independent working and decision making skills

              Strong project management skills

     

    QUALIFICATIONS

              5 years of experience in a Jive developer and/or technical community administrator or tech support role

              Experience working with technical and global audiences and stakeholders

              Bachelor or equivalent mandatory

              Knowledge of Jive and associated programming

              Project management skills

              Corporate and/or Business Intelligence experience a plus

              Mobility – ability to travel occasionally for planning and team events.

    Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

    As part of its commitment to Equal Employment Opportunity, the Company seeks to comply with all applicable provisions of the Americans with Disabilities Act (ADA). If you need an accommodation due a disability, please contact humanresources@qlikview.com.

    Applicants must be eligible to work in the United States without sponsorship

    Here is also the link to the position on our website.

    Feel free to also private message me if you would like to chat directly prior to submitting your resume!

    Sara Leslie