Comprehensive Guide to AureaWorks Places

Version 2

    Here's a high level view of places available to you in AureaWorks with a brief description of the function for each place. This list includes spaces only, not groups (with a few exceptions). Have any questions? Leave a comment below!

     

     

    List of AureaWorks Spaces

    Help

    AureaWorks HelpLearn about AureaWorks and ask questions about the community here. This is the place to learn about community updates and changes.
    Getting StartedStart with the basics to learn how to create, ask and search in the AureaWorks community.
    BlogsA place for thought leadership, tips and tricks and blogs written by members.

    Support

    Peer SupportA landing page to link you to the three places below.
    Customer Experience PlatformThe customer community for the CX platform where you can ask your peers questions, share advice, and get updates from Aurea regarding the CX product.
    Customer Relationship ManagementThe customer community for the Aurea CRM product where you can ask your peers questions, share advice, and get updates from Aurea regarding CRM.
    Jive Internal CommunitiesThe customer community for the Jive platform where you can ask your peers questions and share advice. To get updates from Aurea, see Employee Engagement & Collaboration: Jive Platform
    Case SupportA landing page to link you to the three places below.
    Customer Experience (CX) PlatformRedirects you to the Aurea Customer Support Portal where you will need to login.
    Customer Relationship ManagementRedirects you to the Aurea Customer Support Portal where you will need to login.
    Jive Platform

    If you currently belong to a MyJive Support group, this will take you directly to your group.

    If you do not belong to any support groups, it will take you to Jive Training and Support Resources.

    Read MyJive Secret Support Group Administration FAQ for more information on how to gain access to your support group.

    Products

    Alertfind - Coming soon!
    Customer Experience PlatformThe customer community for the CX platform where you can learn more about the product, ask your peers questions, share advice, and get updates from Aurea regarding the CX product.
    Customer Relationship ManagementThe customer community for the Aurea CRM product where you can learn more about the product, ask your peers questions, share advice, and get updates from Aurea regarding CRM.
    Email Marketing - Coming soon!
    Industry Solutions - Coming Soon!
    Employee Engagement & Collaboration: Jive PlatformThe customer community for the Jive platform where you can learn more about the product, ask your peers questions, share advice, and get updates from Aurea regarding CRM.
    Jive Adoption Resource CenterCome here to read about best practices for greater adoption and success for customers and learn more about the free weekly "Ask a Consultant" meeting. This place is managed by Aurea's Professional Services.
    Jive Advanced Customer MeasurementAccess resources for tips and advice on measuring the success and benefits of your Jive community.
    Careers Using JiveA place to post and search job listings for Jive Community Managers and Developers.
    Jive Documentation
    Get redirected to Jive's official documentation for administrators and end users both for Cloud and Jive On-Prem / Hosted version 7, 8 & 9.
    Jive Gamification, Engagement, and RewardsAsk your peers questions or advice about using gamification, rewards and driving engagement in your Jive community. Related: Jive Gamification User Group
    Ideas for JivePost your ideas here to brainstorm with your peers and provide feedback for the Jive platform.
    Jive IntegrationsRead more about Jive integrations, add-ons and plugins such as SmarterPath, Jive's Gamification Module, Jive-n's Record Retention Module and more.
    Jive AnywhereGet information specifically about Jive's plugin, Jive Anywhere.
    Jive for MicrosoftGet information specifically about the Jive for Office / Jive for Outlook plugins.
    Jive Internal CommunitiesThe peer to peer community for Jive platform where customers ask each other questions and share best practice tips.
    Jive Knowledge BaseVisit this place to get how-to and step-by-step guides written for you by the Support team as a result of closed cases.
    Jive MobileGet information on Jive Mobile, including Jive Daily and content specific to Android and iOS.
    Jive Platform TrainingAccess free training materials for Jive Cloud and Hosted & On-Prem customers, or check out our instructor-led courses (additional cost).
    Jive Professional ServicesRead helpful guides for apps, plugins and tiles provided by Professional Services, written by the Professional Services team.
    JiveWorld365The place to find everything related to JiveWorld - Jive's annual conference where you can also watch all available videos and presentations from past JiveWorld events.

    Customers

    Customer HubCritical place for all customers to learn about updates, announcements and hear from Aurea leadership.

    (If you are a customer and can't view this content, request access here)

    Developers

    Jive DevelopersPeer support for Jive Developers.
    Jive Plugin DeveloperResources and peer discussions specifically related to Jive Plugins.
    CX Developers - Coming soon!

    Partners

    Partner CommunityLanding page to help you find a partner, become a partner or jump straight to Partner Home.
    Partner HomePartner-only place where you can get the latest updates for partners including training, monthly newsletters, tips and more. Are you a partner but don't have access? Partners: Request Access to Partner Home Here