Summary
Error :"Your file is not a PNG or exceeds the maximum size" appears while using a GIF file in a Hero Tile at a place
Steps to reproduce
- Add a Hero Tile to a Place
- Upload a GIF file to the Tile
Expected Result
The file is uploaded normally as "GIF" is listed as an allowed file type
Actual Result
An error appears stating "Your file is not a PNG or exceeds the maximum size"
Cause
- Hero Image tile doesn't support GIF file format
Resolution
- Issue fixed in Jive version, 2018.1
- Bug: CLOUD-2839
Workaround
- Reformat the image to JPG
Comments