Theme | Unable to use GIF image in Hero Image tile

Version 1

    Summary

    Error :"Your file is not a PNG or exceeds the maximum size" appears while using a GIF file in a Hero Tile at a place

    Steps to reproduce

    1. Add a Hero Tile to a Place
    2. Upload a GIF file to the Tile

    Expected Result

    The file is uploaded normally as "GIF" is listed as an allowed file type

    Actual Result

    An error appears stating "Your file is not a PNG or exceeds the maximum size"

    Cause

    • Hero Image tile doesn't support GIF file format

    Resolution

    • Issue fixed in Jive version, 2018.1
    • Bug: CLOUD-2839

    Workaround

    • Reformat the image to JPG