|Platinum Support Program | Platinum Services|
The following offerings or services are available to customers with a Platinum membership with CX Process on a cloud platform.
|Service||Description||Frequency||Duration (Wks)*||More Information|
|Prime Kickstart||Aurea performs and tests the installation of CX Process Prime-eligible product||Annual||2-4||Unlimited Kickstart Guide|
|GDPR Protect Services||Aurea performs GDPR compliance activities||Quarterly||2||CX Process and GDPR Compliance (English)|
|Cloud Utilization Audit||Aurea performs deep analysis and provides visibility, insight, and utilization bench-marking||Biannually||2||Coming soon!|
|* The Duration (in Weeks) is applicable once the agreed upon start date is reached and all required customer inputs are delivered to the Platinum project team.|
- Request Platinum Service service
- Provide requested information in a timely manner
- Provide access to an appropriate environment such as development or equivalent for migration purposes. This should be direct access. Indirect access may be acceptable depending on circumstances.
The following is the common delivery process format for all Platinum Service projects. Details will vary for each service.
- Service request processing
- Initial information requests
- Initial planning
- All primary planning, analysis, development and training
- Delivery of the offering
Refer to Aurea Platinum Support Services Delivery Process for more information.
Request a Service
- Enter case title: "[Customer Name] - Platinum Services Request: Cloud Based CX Process [type of service requested]
The following are frequently asked questions about Platinum Services.
- Is my company eligible for Platinum Services?
- How do I request a Platinum Service?