|Platinum Support Program | Platinum Services|
Audience: Customer IT and managers responsible for CX Monitor operations and maintenance.
Purpose: Help Platinum Support program members with cloud CX Monitor understand the available services and how to request them.
The following offerings or services are available to customers with a Platinum membership with CX Monitor on a cloud platform.
|Service||Description||Frequency||Duration (Wks)*||More Information|
|Prime Kickstart||Aurea performs and tests the installation of any Prime-eligible product||Annual||2-4||Prime Kickstart Guide|
|* The Duration (in Weeks) is applicable once the agreed upon start date is reached and all required customer inputs are delivered to the Platinum project team.|
The following are the key Platinum Services roles involved in the delivery of the services.
|Customer Success Manager (CSM)|
|Platinum Delivery Director|
|Platinum Project Manager|
- Request Platinum Service service
- Provide requested information in a timely manner
- Provide access to production or equivalent directly or indirectly
The following is the common delivery process format for all Platinum Service projects. Details will vary for each service.
- Service request processing
- Initial information requests
- Initial planning
- All primary planning, analysis, development and training
- Delivery of the offering
Refer to Aurea Platinum Support Services Delivery Process for more information.
Request a Service
The following are frequently asked questions about Platinum Services.
Is my company eligible for Platinum Services?