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    AE18 Munich Customer Intelligent Hub Session 4: How CRM enables and optimizes global account management for Oerlikon

     

    Marc Stumpp

    Business Process Manager, Oerlikon

     

    Summary:

    Oerlikon is a leading industrial solutions enterprise serving the aerospace, automotive, energy industries, and more. Faced with expanding global presence – and more demand to deliver faster from their customers – Oerlikon focused on a streamlined CRM that would let them enable and optimize global account management.

    This session shares how Oerlikon uses Aurea CRM to do that – and explores innovative account management concepts that leverage Aurea collaboration capabilities with Jive.