Version 5

    Aurea Support Experience How-To Part 2: Tracking Known Defects

     

    You can now see when an issue has been submitted to engineering as a suspected product defect.

    Access the Knowledge Base from Support Home.

    Once you are there, log in to the Support Portal.

    Select "Known Issues" to see the latest issues, known defects and their status.

     

    Related How-To:

    Aurea Support Experience How-To Part 1: Using the New Knowledge Base

    Aurea Support Experience How-To Part 2: Tracking Known Defects

    Aurea Support Experience How-To Part 3: Engaging the Community

    Aurea Support Experience How-To Part 4: Downloading Software Updates

    Aurea Support Experience How-To Part 5: Product Documentation

    Aurea Support Experience How-To Part 6: Submitting Cases

    "We’ve built repeatable, scalable and global workflows and processes to enhance the skill-set of our technical staff. Over the next few months, the impact of these changes should be evident. A key outcome of the knowledge content is to make this easily accessible to you our customers."  -  VP Customer Support David Sunderland