Version 4

    Aurea Support Experience How-To Part 3: Engaging the Community

     

     

     

    In the new Portal, it's easy to chat with other customers to share best practices, ask & answer questions about your configuration, or reach out to our Product team with suggestions for improvements. Questions or chat threads can be posted to learn from your peers and Aurea experts. Please note that a formal support case should be submitted if you experience a problem when using the product.

     

    You can access the Community places from Support Home.

    Go to "Activity" or "Action" for your product or service community and create a "Discussion" or a "Question".

     

    Related How-To:

    Aurea Support Experience How-To Part 1: Using the New Knowledge Base

    Aurea Support Experience How-To Part 2: Tracking Known Defects

    Aurea Support Experience How-To Part 3: Engaging the Community

    Aurea Support Experience How-To Part 4: Downloading Software Updates

    Aurea Support Experience How-To Part 5: Product Documentation

    Aurea Support Experience How-To Part 6: Submitting Cases

    "We’ve built repeatable, scalable and global workflows and processes to enhance the skill-set of our technical staff. Over the next few months, the impact of these changes should be evident. A key outcome of the knowledge content is to make this easily accessible to you our customers."  -  VP Customer Support David Sunderland