Version 4

    Aurea Support Experience How-To Part 5: Product Documentation

     

     

    You can easily locate product support documentation in the Portal.

     

     

     

     

     

    Related How-To:

    Aurea Support Experience How-To Part 1: Using the New Knowledge Base

    Aurea Support Experience How-To Part 2: Tracking Known Defects

    Aurea Support Experience How-To Part 3: Engaging the Community

    Aurea Support Experience How-To Part 4: Downloading Software Updates

    Aurea Support Experience How-To Part 5: Product Documentation

    Aurea Support Experience How-To Part 6: Submitting Cases

    "We’ve built repeatable, scalable and global workflows and processes to enhance the skill-set of our technical staff. Over the next few months, the impact of these changes should be evident. A key outcome of the knowledge content is to make this easily accessible to you our customers."  -  VP Customer Support David Sunderland