Following from previous tracking documents:
|Status||Date Added||By whom||Functionality||Description||Customer(s) affected||Notes|
|Apr 25, 2019||Marcelo Yamada|
Links to Jive content/places
Every icon now brings a smaller icon beside it identifying whether the link points to a space, document or external URL
|Apr 25, 2019||Helen Chen||Vertical scrolls in custom tiles|
Custom tiles have a vertical scroll, like there is more content that is not being displayed.
reported fixed in 2019.3
|Still an issue Updated 5/29|
Apr 25, 2019
External File:/// links
Links added to new documents that use the file:/// protocol disappear from the html when publishing. The links on new html tiles using the file:/// protocol do not work. This is similar to an issue that occurred for us following 2018.2 and was resolved when a full reset was done on our production instance.
Previous case 01424484
Submitted case 01522086
|Appears resolved with 2019.2.2, continuing to monitor for the rest of the week Updated 5/29||Apr 25, 2019||Colin McLeod||News Streams||Our main homepage news stream is not showing blogs that occurred since our upgrade. When you go to the specific stream, you can see the new blogs, but those new blogs are not showing on the homepage tile.|
Pentana Solutions, Medidata, Windstream
Submitted case: 01520489
JIRA ID JVCLD-31480
Told fixed in 2019.2.2
|Apr 25, 2019||Helen Chen||Admin / People||Admin / People / Settings / Org Chart Settings changed after upgrade. We update via user synch so turned all those off with our original launch. After upgrade it was set to Manager Update.||Carbon Black, Commvault|
|BAD||Apr 29, 2019||Gregor Scott||Editing/Creating content||Spurious reporting of "your use of a Banned word has been blocked" when users are creating new content, or editing existing content||Pentana Solutions||Banned words including a '-' are treated as separate words eg. step-up is treated as step and up|
|Apr 29, 2019||Dori Gray||Rewards||Jive Rewards completed quests no longer have completed actions crossed out|
|Apr 29, 2019||Dori Gray||JiveDaily||Inbox push notifications no longer work; can only see new inbox items upon refresh|
|Apr 29, 2019||Dori Gray||Custom Streams||Custom streams from before the upgrade disappeared, replaced with very old, previously deleted custom streams|
Windstream submitted case = 01523523
Medidata case = 01521945
Escalated to Engineering as JVR2E2-3076
|Apr 29, 2019||Dori Gray||Static Resources||Some static resource images missing after upgrade|
|Apr 29, 2019||Dori Gray||Inbox||Getting inbox notifications for [comment deleted] and [structured outcome deleted]. Another customer said they are also getting notifications when someone unlikes or un-bookmarks something of theirs.|
I was told this would be resolved with the update as I complained about it after the last update - unfortunate to see this has not been fixed (Sandra Marini)
Was told by support that this is by design... (01524905
|Apr 29, 2019||Dori Gray||Rewards||Get "Skipped: user has not earned any rewards and does not exist in the rewards system, visit their profile in Jive to add them to rewards" when manually awarding a badge via CSV, for users that are in the rewards system and regularly earning rewards.||Medidata||Was told this was fixed in 2018.1, it is not - Case 01521999|
|Apr 29, 2019||Dori Gray||Video||Videos autoplay on Chrome even though Autoplay settings in Admin Console is set to off.||Medidata||Was told this was fixed in 2019.2, it is not|
|Apr 29, 2019||Chris Wilson||Content Creation||Having trouble creating all content types, as users are presented with the error: "Your message may contain inappropriate content and has been blocked from posting to <instance name>. If you have a question concerning this, send a message to <admin name>." Multiple users affected, but not all users. Happening in spaces and groups.|
Case submitted and picked up: 01522166
(maybe related to Gregor Scott's issue above?)
TT: I've only seen one user report this... monitoring
Update on 4/30 @ 9 a.m. CDT: This issue has been kicked up to Engineering, and I believe they're working Gregor Scott's case in tandem. JIRA ID is JVCLD-31593.
Update on 5/3: Support indicates there is a fix for this, but I am still waiting for delivery time-frame.
|Apr 29||Tracy Maurer||Page creation and edits|
RANDOM, meaning it doesn't happen every time.
Create or edit a page in a space or group, and none of the changes save. This first occurred in 2019.1, and was not identified in time to get fixed in 2019.2
Jira = JVCLD-30758
Support is able to recreate.
|Apr 29, 2019||Dori Gray||Mismatched comment counts||Comment # display doesn't match number of actual comments|
Per open WU case - bug JVCLD-2930.
|Apr 29, 2019||Dori Gray||Duplicate content on News stream||If a user posts content to one place and shares it to other places, a News stream entry forms for each share, clogging up the homepage with the same content item.||Medidata, Thornton Tomasetti|
Submitted cases: 01522314, 01522228.
|Apr 30, 2019||Dori Gray||JiveDaily|
Unread content items in web inbox not appearing on JiveDaily inbox/mismatched content counts
|Apr 30, 2019||Dori Gray||Video||Videos embedded in content have distorted/unusable controls. Videos in video content type cannot be played at ALL due to the distorted controls. MAJOR issue. Especially bad when combined with autoplay issue (listed above) because we can't pause the autoplay videos.||Medidata||Aurea support opened ticket with video vendor|
|Has not recurred, assumed resolved Updated 5/29||April 30, 2019||Elizabeth Uva||Comments on shared content||Comments on a shared post receive an error message.|
Submitted cases: 01522619,
I have received a ticket number for this bug JVCLD-32270 from support for a L2 engineer to investigate
|April 30, 2019||Dori Gray||Following||Following people from the Browse People page no longer defaults to Following. No boxes are checked by default. Could be by design, but another user said issue is not consistent.|
|May 1, 2019||Philippe Van Nieuwenborgh||Convert Discussions via Outlook Plugin|
Information stream of places, inbox not updated for users. Result converted email discussions are not surfacing in Jive. Causing this content staying under the radar and people not seeing the discussion so not collaborating on it.
Replies via Jive Daily are showing in browser inbox of Jive, replies via Browser showing inbox notification in Jive Daily but NOT in browser version of JIve
Submitted case: 01522935
Allianz - not related to outlook plugin for us as we don't use it
|May 2, 2019||Dori Gray||Rewards||Rewards screen on profiles are empty - no badges, points, etc appear anywhere||Medidata||01523729|
|May 3, 2019||Chris Wilson||Following||User reports that, prior to migration, she was Following approximately 40 Spaces and Groups (two pages worth in the 'Following' section of the 'Your Places' menu: /places?filterID=following). After migration, it appears she is only following three places. She also reported anomalies in the People she is following.|
Submitted case: 01523541
Being investigated by Engineering, along with Custom Streams issue as JVR2E2-3076.
|May 7, 2019||Chris Wilson||Banner Tile||Receiving error when trying to save changes to an existing banner tile: "Unsupported content type text/html; charset=utf-8"||Windstream||Submitted case: 01525334|
|May 9. 2019||Dori Gray||Carousel tile||Error when adding a new slide to carousel tile: "This field is required" where the "target link" goes, even though the link is there||Medidata||01526156|
|May 9. 2019||Dori Gray||JiveDaily||Can no longer edit comments on JiveDaily (iOS). Error message: "Error - Action failed. Try again later."||Medidata||01526179|
|May 9, 2019||Dori Gray||Tables||Table columns broke in upgrade and became very wide, adding a horizontal scroll bar on documents that was not there before because the tables used to fit the document||Medidata|
|JVCLD-32907||May 9, 2019 2019||Helen Chen||Blog attachments||Blog attachments with special characters (space, [ ]) can preview but 404 error when you click on file name to download.||Carbon Black||Case 01526389|
|May 10, 2019||Dori Gray||Content||Cannot publish draft documents|
|Still an issue Updated 5/29||May 10, 2019||Colin McLeod||Analytics||Department Interactions report (and other reports in Community Analytics) gives error when trying to download csv|
|May 13, 2019||Anowar Ali||Bulk Manage|
Bulk move does not move files uploaded that do not have a description
Error: "Missing content.text field"
Case submitted - 01523941
JVCLD-32430 - Bulk move is not working when a document has nothing on the description box.
|May 13, 2019||Dori Gray||Document versioning||Version button no longer clickable on uploaded documents, so you can't compare or revert through that link||Medidata||Case 01527471 - Support said "This is the expected behavior." ?????|
|May 13, 2019||Dori Gray||Document||Text in document overlaps, is unreadable||Medidata|
|JVCLD-32914||May 14, 2019||Asif Hashmi||Document||Red bar error on publishing documents in draft state with attachments.||ZS Associates||Being investigated by the engineering team having the ID JVCLD-31806|
|May 16, 2019||Dori Gray||Blog Drafts||Blog drafts have date of 1970/01/01 in the URL||Medidata||01528995|
|JCLDALL-1621||June 4, 2019||Dori Gray||Discussions||Discussions can't be deleted through Actions --> Delete or through Bulk Manage||Medidata|