Jive Product Ideation Process and FAQ

    Your ideas are important to creating great products. We use Jive's own Ideation Module in the Jive Community to help you share and work together to improve on ideas and to cast your votes for the ones that will add the most value in your business.

     

    The process

     

    The Jive product team considers input through the Jive Community and other channels in planning each release. For input here in the Jive community, the most successful ideas follow a process like this:

    1. Idea posted. The best ideas focus on a business need or problem to solve (opportunity), rather than a specific implementation.
    2. Together, community members discuss and iterate on the idea to get it to a point that the opportunity resonates and is valuable across companies. Share the idea with colleagues and other members with an interest in the topic to build momentum, earn votes, and get your idea reviewed!
    3. Jive Product Management reviews all ideas and aims to give a quick initial disposition on where ideas with more than 10 positive votes stand in our roadmap to help those interested with their own planning. We appreciate every submission and wish we could act on every idea, but there is always more to do than there is time. We prioritize based on input through many channels (of which votes here are just one) and to support our strategy; some ideas may not align with those priorities, and we will do our best to let you know and to support development by others in the ecosystem where possible. See more details on the idea stages below.

     

    The fine print

     

    You have awesome ideas. But, we make no guarantees that they will be added to our product roadmap, as we must balance community input with Jive's strategic direction. However, we greatly value our community’s collective brain power, and will continue to work with all of you to innovate at Jive.

     

    If we use your idea, we own it. However, you’ll be compensated with the fact that your awesome idea is in our awesome product.

     

    Jive Support is no longer in the feature request business. Support will point you back here, and requests submitted as support cases will no longer be formally reviewed. Please post your request as an idea or vote and comment on existing ideas. Rally your fellow community members to get more votes and push your ideas to the top.

     


    Frequently Asked Questions


    What will happen to the feature requests I've already submitted as a discussion or a Support ticket?

    Rest assured, we have them and Support tickets are one of the many inputs we review in our release planning, along with Ideas here. But, if you'd like the community's votes to get your idea in the list of top ideas (hint: we look at those first), create a new idea, and link to the original discussion for context. Then, let your network know about it and ask them to vote on it, refine it, evolve it, make it more awesome.

     

    Can I still submit requests for new features and improvements in a Support ticket?

    You can, but more than likely, you'll be asked to come here and post them as an idea. This is good for you because there's a better opportunity for the community to add more weight to your idea, and because the stages will give you more insight into where your idea stands. It's good for us because votes are easier to count than +1s and because we can review everything in one place. Posting feature requests as ideas here is win-win.

     

    How do I submit a new idea?

    Visit the Products community and pick the appropriate product community (such as this one: Jive Platform), and click Create an Idea. Or, no matter where you are in Jivespace, click New -> Idea, then select the group and submit away.

     

    Where can I see a list of submitted ideas?

    Browse Content > Ideas in any of the Products communities. Comment and vote away!

     

    What do the numbers next to an idea's title mean?

    That is the idea's overall score. For each "up" vote, 5 points are added to the idea's overall score. For each "down" vote, 5 points are subtracted from the overall score.

     

    What are all the idea stages?
    • Open for voting: vote on these!
    • Needs community input: ideas in this stage need clarification or more feedback from the community to help us determine how best to proceed.
    • Delivered, or In Jive X: success! In the product.
    • Coming soon: we're working on it and you'll see it in an upcoming release.
    • In review: these ideas need a little more time to evaluate; we are looking at them and will update soon.
    • Endorsed, not scheduled: these are good ideas consistent with our vision, but for any number of reasons (priorities, cost, dependencies, etc.) these are not currently set for a specific release so the availability timing is uncertain.
    • App or partner opportunity: these are great ideas that aren't high priorities for Jive in the near term and could be addressed by an app or partner integration.
    • Not planned by Jive: not all ideas fit our product or strategy or are likely to make the priority cut; we'll do our best to let you know so you can plan accordingly.
    • Duplicate: the main concept is already captured in another (linked) idea – concentrate voting activity there. If you identify a duplicate, please comment with the link. You can also share the duplicate idea with the product area owner or Ryan Rutan to update the stage.
    • Bug: votes not required. Check release notes for details on what's included in each maintenance release.

     

    When will I hear about the status of the ideas?

    We review ideas on an on-going basis and more formally as part of our normal release planning process and when ideas have at least 10 positive votes. We will let you know how things are going from time to time, but you can check the stage of a specific idea any time you want.

     

    Can I be upset with you if my idea doesn't make it into the next release?

    You can, but we really hope you don't! There is always much more to do than there is time. We appreciate if you stay constructive when expressing your concerns. Also, please check out the whole process above to get an idea (ha!) of what to expect.

     

    Where can I ask more questions about this whole thing?

    You can ask any questions in this space.