is a commercial solution for SBS 4.x. An additional commercial add-on license is required in addition to the plug-in. In order to upgrade your SBS license and take advantage of this solution, please contact your Jive sales representative.
Jive Social Media Engagement enables you to turn social media monitoring insights into action
To truly derive value from social media, you don't need a big team. You just need the ability to share what you learn from your listening platform in order to contribute to the overall knowledgebase of the company and to ensure that appropriate and timely responses occur 100% of the time. With Jive's Market Engagement Solution you empower your Market Manager to:
- Be aware of the conversations, posts, and people that are influencing brand and product perceptions
- Interpret and bring broad visibility to the trends from across the social web
- Turn those insights into action by responding on the social web and adjusting strategies accordingly
You can learn more about Jive's Market Engagement Solution here
See an online demo of the solution in action here
Updated Release Notes for Jive Social Media Enagement Version 2.1.3 (9.16.2010): here
You need to configure a value to ensure that each of your community's social media experts are uniquely identified within the service providing the Social Media Console. To do this, you set the jive.mands.emailsuffix system property to specify the value that should be appended to the expert's email address. (The value is for namespacing only – it doesn't change the user's email address.) You can set system properties in the admin console.
Admin Console: System > Management > System Properties
The value you give can be anything unique to the community. The instance ID would be a good choice (see your jiveInstanceId system property). The value must be the same on all clustered nodes (it will be automatically replicated across your cluster).
Specifies a value that uniquely identifies the community for namespacing users within the Social Media Console. The value can be anything unique to the community, such as its instance ID (see the jiveInstanceId system property). For example, if this value is set to "foo", then the email address sent to the service for joe will be email@example.com.
This version of Jive Social Media Engagement is compatible with Jive SBS 4.5.x
JME Version = 2.1.4, Released on November 1st, 2010
JME-604: Market activity eMail notifications fixed
JME Version = 2.1.3, Released on September 16th, 2010