How the business uses Jive

    Related: Employee Community Activity Patterns in Large Organizations

     

    Angelique Finan had the idea that we should share how our businesses are using Jive to get value.  I've started this table that every one can edit to capture ideas by department.  It's a start.

     

     

    By Department

     

    DepartmentUse Case
    Human Resources

    Situation : ..

    Use of Jive: ...

    Customer Reference : ...

    Marketing

    Situation :  Global marketing team is spread around the world.  They are all at different levels of maturity, and experience.  They have limited means to know each other and to share.  The MD has implemented a common method that should be used around the world, with a library of best practices, and following an on-site assessment (done 2x each year for each group), he establishes and action plan and agreed budget with the Business manager. Today, there are no tools to support any of this.

    Use of Jive :  One global Jive community is being created that will allow them to (i) publish the methodology, best practices, and other toolkits, and be able to exchange about thier correct use; (ii) share experiences and provide support to each other, (iii) begin to achieve a common level of maturity at each site around the world, and (iv) capture knowledge and preserve it so that new arrivals can get more quickly up to speed, and can more easily get to know their colleagues.

    Customer Reference :  Saint-Gobain

     

    Situation : ..

    Use of Jive: ...

    Customer Reference : ...

    R&D

    Situation :  Global R&D organisation is based in 15 centers around the world working on  a number of different product lines.  Many product lines have research groups in multiple centers.  Multiple products lines rely on the same underlying technology. So there is a great need to share information and experiences around the world.  Existing communities of researchers exist for some technology areas and meet physically one per year.

    Use of Jive :  Create communities for each type of technology (polymers, nano, lighting, ...) and allow them to (i) create relationships and networks, (ii) comment their work, (iii) share information and ask questions.  Results so far have shown huge time savings in product development as tests done in one center for one product line are made availalble to another, as well as improvements in research and testing designs and approaches.

    Customer Reference :  Saint-Gobain

     

    Situation : ...

    Use of Jive: ...

    Customer Reference : ...

     

     

    Between Departments/Organization Units

     

    Org UnitsUse Case

    Professional Services

    Engineering

    Product Management

    Situation : Need for improved resolution of high priority customer issues between global distributed groups: professional service consultants at customer sites, multiple engineering teams, multiple product management groups, technical support, and sales. Group had previously used email but wanted solution that provided a history of problem resolution.

     

    Use of Jive: The implementation was simple, but powerful.  Used within one business group, an open group was created and used mostly for discussions to troubleshoot customer problems that the onsite consultants were facing.  Able to quickly harness the resources of the organization to fix customer problems and keep many groups informed about product issues.  Improved customer satisfaction and better organizational-wide awareness.

     

    Best practice: Once the group was set up and members invited, they no longer responded to email that wasn't part of the online group, a key factor in getting adoption. Team members loved ability to respond to discussions using their blackberry

     

    Customer Reference : VeriSign