Community Activity Patterns in Large Organizations

Version 1

    Status: WIP


    In large, global organizations, several common patterns of community activities tend to emerge. Good practice includes seeding such communities early.



    Typically in the form of:

    Replaces | Reduces |   Complements

    Newly enables ability to:

    Project task collaboration and communication within teams

    Discussions, questions/answers, documents, blog posts in a private   group, with multiple projects

    • Replaces one-off emails/IMs/phone   calls
    • Reduces project status update conference calls
    •Complete tasks faster
    •See how tasks are accomplished, thereby promoting best   practices and knowledge sharing
    •Identify early warning signs if a task is slipping or a team member needs help

    Project communication to global organization

    blog in a public group or space

    •Complements   and/or replaces corporate intranet news articles about same
    •Be aware of projects across the   organization, thereby reducing duplicative activities an
    •Get help from more people across   the organization

    Peer support for   work tools across globe/region (e.g., MS Office, BlackBerry, etc.)

    Questions/answers in a public   group

    •Replaces one-off emails/IMs/phone calls
    •Be more productive when using productivity tools
    •Get help from across the org

    Subject Matter   Expert Q&A within global/regional communities of practice

    Questions/answers and FAQ   documents in a public space

    •Replaces   one-off emails/IMs/phone calls
    •Spread knowledge faster and farther across the org

    Organizational   unit communication

    Blog in a private or public space

    •Replaces   cascaded emails, newsletters over time
    •Find communiqués at any given time
    •More openly converse with   management/peers about communicated topics

    Individual communities of   interest (e.g., well being,   photography, volunteerism, being “green”, etc.)

    Discussions, polls, videos in a public   group

    •Complements   typical HR personal sustainability objectives
    •Develop   deeper, trusted working relationships with colleagues, which can lead to more highly performing individuals