JiveWorld10: [Track #2] - [The McAfee Support Community - Beyond Traditional Support] - Presentation

Version 4

    McAfee, the world's largest dedicated security technology company, offers a rich community to its customers, providing a central location for discussions and information related to McAfee and security online. During this session, you will learn how McAfee approached their community with a strong commitment to enhance the customer experience and build brand loyalty. They did this by defining a clear strategy, building an employee advocate program, and leveraging key members of the community as volunteer moderators. By providing a targeted experience designed for each customer segment, the McAfee community experienced rapid growth and success, becoming a hub for collaboration among customers and employees alike.


    Greg Sanders



    (A video of this session is available on the JiveWorld event website or listen to presentation here, and you can comment and rate the session below.)


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