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    The Cisco Support Community boasts over over a quarter million registered users and experiences more than 140,000 unique visitors per week.

    Maintaining this mature and vibrant community requires constant focus on the needs of current community members; it also requires adapting new strategies and tactics to attract and retain new participants.

    In this session, you will learn how Cisco improves, manages and reports activity in its support community to provide a rich customer experience across all of the company’s business units.


    Tim Albright



    (A video of this session is available on the JiveWorld event website or listen to presentation here, and you can comment and rate the session below.)


    View presentation video or Listen to presentation