JiveWorld10: [Track #5] - [Unifying the Support Experience for Your Customers] - Presentation

Version 3

    A key element of a winning customer support site is unity of user experience. Support sites typically comprise multiple features spread across disparate systems—question and answer forums, ticket tracking, product documentation and knowledge base articles, to name a few.

    Learn how Accelrys used Jive to corral all of these different tools into one unified user experience.


    Scott Bradley, Accelrys and Kevin Conaway, Jive Software


    (A video of this session is available on the JiveWorld event website or listen to presentation here, and you can comment and rate the session below.)


    View presentation video or Listen to presentation.