Sample Internal Community Manager Job Posting

Version 2

    This is an actual job posting from a Jive customer in the health care industry, based on initial recommendations made by Jive Strategy Consulting. They use Jive as part of their intranet, along with about four other applications. They have 150,000 employees throughout the U.S.

     

    Enterprise Community Manager
    Monitor  seed and enhance the overall growth and usage of COMPANY  Internal Social Networking & Collaboration site (SITE NAME). Oversee  the overall on-line communities in SITE NAME. Be aware of on-line user  needs and opportunities to communicate to enhance active users. Responds  to those needs by ensuring the appropriate on-line communication,  virtual training modules, functionalities, alerts, and fixes are in  place. In addition, this person tracks the SITE NAME ROI dashboards and  runs ad hoc data queries as needed.
    Essential Functions:
    • Develop  and implement on-line communications and tactics to fulfill the  strategic and operational goals and objectives of the program developed  by the Product Manger to deliver, promote and protect the organization's  brand and reputation.
    • Provide on-line community consulting to  internal clients on social networking programs, projects and tactics.   Consulting activity will vary from virtual communication and advice on  on-line community issues to a complete enterprise community plan to  attract new users and enhance current user participation as they move up  the virtual social ladder.  
    • Update content on-line-specific  and project Intranet web pages, plus ensure appropriate content on SITE NAME as required for communications practice leaders and other  communications staff.
    • Ensure on-line content is consistent with the COMPANY brand in terms of tone, manner, and messaging.
    • Owns  the content and monitors the enterprise "Using SITE NAME" and "Getting  Started" Communities.  Seeds and develops successful social networking  assets (wikis, blogs, discussions, groups, projects) around Social  Networking.  Moderates site and user conduct, answers posted questions,  updates the FAQ, and creates training materials (virtual) to help users,  groups, teams, and business units get the most from the platform.
    • Liaisons with the Helpdesk to identify issues and works to resolve them.
    • Monitors  usage to ensure action is taken when activity is below expectations -  investigates root cause with other Community-specific Managers.
    • Provides  ongoing feedback to the Product Manager on user needs and makes  recommendations on UI, suggested customization and enhanced  functionality when appropriate.
    • Manages and is responsible for a  score card consisting of both qualitative and quantitative measurements  that help evaluate success based on input from COMPANY users, user  metrics, and other Community-specific Managers.
    • Manage and  complete multiple assignments in short time frames and coordinate  diverse projects and activities into a cohesive and strategic program  for a single client or for a program.
    • Function as on-line social  networking communications assistant by researching/collecting data,  coordinating project schedules, maintaining project budgets, and  numerous e-mail and database distribution lists as necessary to ensure  high quality deliverables.
    • Coordinates, as needed, presentation  preparations, including speeches and talking points, researching and  analyzing information, planning logistics, graphic presentation and  overall coordination.
    • Update and post content to SITE NAME HTML and Opensource.
    • Responsible for training Community Managers and support their needs for measurement.


    Qualifications

     

    Basic Qualifications:
    • 5  or more years of experience working in a complex digital communications  or community management environment with demonstrated excellence in  developing, implementing and monitoring strategic digital communications  programs.
    • Corporate/enterprise 2.0 social networking experience.
    • Thorough knowledge of policies, practices and systems.
    • Complete understanding and application of Enterprise 2.0 principles, concepts, practices, and standards.
    • Full knowledge of virtual communities and social networking industry practices.
    • Broad  application of principles, theories, and concepts in applicable  discipline, plus working knowledge of other related fields.
    • Moderating compliance violations such as HIPAA and PHI.
    • Excellent writing and editing skills.
    • Demonstrated ability to work with executives who lead a complex organization.
    • Demonstrated ability to work collaboratively in a corporate communications department on a team with professional communicators.
    • Demonstrated strong project and time management skills.
    • Excellent Microsoft Office suite skills; strong MS Excel skills required.
    • Excellent Business Objects or Crystal Reports skills; or skilled in other robust report-writing tool. Jive Software
    • Bachelor's  degree in Marketing, Sociology, Human Dynamics, Journalism, English or  Business Administration or related field or four additional years of  equivalent experience.
    Preferred Qualifications:
    • Master's degree preferred.