The Jive Education Partner Program allows partners to become certified Jive Trainers and offer comprehensive education services to customers at standard Jive prices, using Jive's curriculum, a demo site running a current version of Jive, course materials, instructor guides and automated enrollment in online CBT courses for customers.
Jive recognizes that most partners want to focus on delivering services to customers, not creating/maintaining training courseware. This program gives partners access to the same courseware and instructor guides that we use ourselves, and even provides partners with a demo site they can use to train customers on the current version of Jive.
The program uses an attractive revenue sharing model that pays partners $2K/day of instructor-led training delivered, and a 35% share of any additional online training products sold to the customer.
Each day of onsite instructor-led training is billed to the customer at our standard rate of $3K/day. Partners bill the customer directly along with any other services they are providing to the customer, and Jive invoices the partner for $1K/day to cover cost of materials, demo site, instructor guide, partner training and ongoing maintenance of these resources.
To become a certified education partner, please review the education partner contract attached to this document and contact Rick Palmer to schedule your initial certification training.
What does certification training consist of and how much will it cost?
Initial certification training for partners will be offered onsite at our standard rate of $3K/day minus a 20% partner discount. All travel expenses will be covered by the partner.
Training will consist of our standard one-day onsite user/admin course, with topics listed here and includes enrollment in all of our online CBT courses for users, admins, and developers for up to 10 people: Jive User, Admin, Developer Training Course Agenda
Partners who wish to train customers on development customizations may also purchase an additional day of onsite developer training at the same standard $3K/day rate minus 20% partner discount.
How often will re-certification training be offered for upcoming versions of Jive , and what will be the cost?
Re-certification will consist of a remote webinar session or an in-person event here at one of the Jive offices covering new features, updated curriculum, instructor guides and tools. These sessions will be offered bi-annually and/or in conjunction with each major version of Jive, and will be provided free of charge.
Is the $3K/day fee charged to the customer per person or per site?
The training charge to customers is a flat $3K/day rate for up to 10 people per site. Larger groups should be accomodated in separate sessions at the same $3K/day rate, to ensure that all attendees receive adequate attention from the instructor.
Does this program only cover onsite training?
The basic/typical training offering (and most effective) is the one day onsite user/admin training, but the program also allows partners to upsell the customer to any of the online training programs and materials offered at standard pricing: https://community.jivesoftware.com/docs/DOC-7890
This includes access to Jive's online self-paced CBT courses (e.g. Jive 4.5 Developer Training Course and Jive 4.5 Advanced Developer Training Course) and our training videos for users and administrators.
Revenue sharing for additional online training programs and materials will be 35% to the partner and 65% to Jive.
These are excellent resources for the customer and require zero-touch effort for the partner. Jive is responsible for developing and maintaining these resources, and partners are able to earn a portion of the revenue in exchange for selling them to customers.
How will a partner notify Jive of an upcoming training session?
The partner will send an email to Jive (firstname.lastname@example.org) with the following information:
- Customer name
- Training that was purchased
- Date the training will be delivered
- Number of attendees
- Version of Jive
Jive will set up a dedicated sandbox instance with the specified version, that will be available for a period of 5 days starting 2 days in advance of the designated training date. This will allow the partner time to get familiar with the site and configure it with any custom color schemes or settings necessary for the customer.
Jive will also provide the partner with an enrollment key that can be used by the customer to automatically gain access to the self-paced online CBT course(s) corresponding to the training they purchased.
How will payments be handled?
Jive will invoice the partner after each training session has been delivered, with 30-day net payable terms.