Version 5

    From Social Guidelines (Internal Only) and Use and Participation Protocol for an internal employee community



    Example 1


    Xxxxx Guidelines

    The  goal of Xxxxx is to empower our employees to build and grow successful  communities, groups and collaborative solutions. Basic guidelines have  been established to assure Xxxxx is enjoyable for - and respectful of -  all our users. Please interact with other users accordingly and conduct  yourself as you would in any professional, business setting.  The Xxxxx  site is intended for Business / Professional use and your use of Xxxxx is  subject to these Xxxxx Guidelines and the Terms of Use.


    We hope you enjoy visiting Xxxxx, return often, and become an active member and frequent contributor.




    Keep it clean, keep it professional. Every post should make a positive contribution and should be suitable  for all users. Xxxxx content is open to all points of view on intended  business-related topics; mature, polite debate is encouraged.  We will  however remove any post or reply that includes derogatory, abusive,  offensive, obscene, violent or inappropriate content of any kind. Always  interact with other users respectfully, as you would in any  professional setting.


    Be honest, be yourself. Xxxxx is intended to be used for the helpful exchange of information  between members. False, inaccurate, or otherwise misleading information  is generally not helpful.  Please be sincere in your community or group  participation by only contributing valid, useful content.


    Respect the privacy of others. It's up to you, and only you, to decide whether or not to share  personal information about yourself or your business.  Please do not  post or send a reply that includes another user's postal or email  addresses, phone numbers, or other contact information.


    Help look after your community or group. Communities and groups are established for the benefit and enjoyment of  members like you. If you notice content that does not align with the  Xxxxx guidelines or Terms of Use Agreement, please report it to our site  moderators by selecting Report Abuse.


    Example 2


    In the course of using advanced collaboration systems, by definition  people will frequently encounter each other electronically. Like any  other online system in use at our companies, the standard Code of  Conduct applies. However, here are some additional guidelines for your  electronic behavior.


    • You are personally responsible for your postings, so ensure they are accurate and appropriate.
    • Speak as yourself; don't act differently just because you are online.
    • Manage your time appropriately. Do not let your job suffer because you spent too much time in social networking environments.


    • There is no place for inappropriate comments; don't make any.
    • Consider  that the people you encounter may be from different companies and  countries and have different policies, approaches and customs than  yourself. Just because things may be different does not mean they are  wrong.
    • Don't ignite online arguments; they are counterproductive.


    • Do participate when you have something useful to offer. Don't keep good stuff secret.
    • Support others when you observe them doing something good.
    • Don't be anonymous; always use your own identity.
    • Do follow your respective corporate conduct policies, standards and procedures.
    • Don't abuse other's copyrights by using their material without appropriate permission and attribution.
    • Don't  release company confidential information, or any information that would  be considered personal, private or security related.
    • Don't store, post, acquire or in any way use illegal or inappropriate files or information.

    Example 3


    1. Know and follow the Employee Code of Conduct and Respectful Workplace Standard. “Community Name” cannot be used for personal gain.
    2. Understand that comments/postings that are deemed inappropriate are not permitted; see Appendix B – Definitions, “Inappropriate Content”. These types of comments will be removed or edited and progressive disciplinary action may be taken.
    3. Report inappropriate content via the links provided within Community Name.
    4. Ensure that participation in Community Name" supports work-related duties.
    5. Utilize  blogs and discussions to facilitate and promote informal debate and  discussion.  Writing in a casual, conversational manner is encouraged.   This tool is intended to promote innovation and creativity.
    6. Not change or delete another employee’s entry or comments.
    7. Respect  the privacy of individuals by ensuring expressed permission is received  prior to posting names, phone numbers, addresses, photos, or other  personal information.
    8. Before creating groups and posting content, consider:
    • the nature of the content being shared - if you would not share the content through email, don’t post it in “Community Name”;
    • who  is in a position to require knowledge of and access to the content at  different points in time - protect sensitive and confidential  information through the use of private groups and manage the membership  of the group appropriately;
    • what  other users should do with a document you are posting - utilize the  Collaboration Options to control who can edit the document, to add  approvers and to control commenting on the document.
    1. Be aware that violation of this protocol may result in disciplinary action.


    Example 4


    1. To ensure that your message reach the right people at timely manner, identify your subject matter clearly in the subject line. Subjects like ‘a question’ and ‘prospecting idea’ are not very helpful
    2. Recognize help/answers your receive.  If someone has provided you with information that is helpful mark the  response as “Helpful” if they have answered your question mark it as  ‘Answered’. Not only does it recognize the time a respondent put into  answering your question, but it also alerts others that your question  was fully answered.
    3. Before asking a question use the search function of the InTouch community to see if someone has already asked that  question and it’s been answered or a discussion on your topic is already  ongoing.
    4. Keep questions short and to the point. This makes it easier for people to reply quickly with an answer.
    5. Ask only one question per topic. This makes it easier to understand and follow the replies.
    6. If you find a solution to a problem raised in a topic then post it as a reply so that others can benefit.
    7. If you didn't get an answer then take another look at your question and see if you could improve it.
    8. Don't reply to a topic to say you have had a similar problem. This is called a 'Me Too' post and wastes people's time as they are looking for an answer.
    9. Answer other people's questions.  This makes sure users will continue to utilize the community so you can  expect answers to your own questions in the future. It increases your  community reputation and makes you feel good.
    10. When you participate in a discussion always add something useful and interesting to it. Avoid unnecessary posts such as "too,and I "," Thanks, "and so on.
    11. Use emoticons and other symbols to indicate tone.  When posting on the community,  there is an absence of indicators that  help one to decipher tone and your intention.. In the absence of  valuable voice tone, body language, facial expressions and other social  cues, emoticons and symbols (smiley face, or "*smile*") can help make  tone and intention clear to other community participants.


    Social Media Governance Database of Guidelines by Industry