Jive Antivirus Extension User's Guide for 5.0 and earlier

    Overview

     

    The Jive Antivirus Extension provides integration with a Virus Scan server (currently ClamAV is supported) so that all attachments and uploaded files are scanned before they can be downloaded by community members.

     

    This document will guide you through the end user experience for versions 5.0 and earlier.  Please see Jive Antivirus Extension Administrator's Guide for admin documentation.

     

    Uploading Files

     

    The user experience for attaching and uploading files remains the same as the out of the box Jive experience when the Antivirus Extension is installed.  Attachments for all content types (including blog posts, discussions and documents) as well as uploaded files are scanned.

     

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    The file is not scanned until after the content has been posted.  While waiting to be scanned, the file will display with the content, but not be linked for download.  In addition, the message "QUEUED for virus scanning" displays next to the filename so that user's are aware a file exists, but cannot be downloaded until the file has been scanned.

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    Once scanning is complete and the Virus Scanner determines the file does not contain any violations, the "QUEUED for virus scanning" message goes away and the filename is clickable so that the file can be downloaded.  The page must be reloaded for the link to become active.

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    Infected Files

    When the Virus Scanner reports a file as infected, the Antivirus Extension deletes the infected file.

     

    If the file is an attachment, there is no sign that a file was attached to the content.  There is an advanced configuration option that will leave an indicator that a file was attached to the content and it was identified to contain a virus.

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    If the Virus Scanner reports an uploaded file contains a virus, the Antivirus Extension deletes the Jive document.  System Administrators can still navigate to the document, but will receive a message indicating the document was deleted.  The file name is displayed, but the file cannot be downloaded.

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    A database record containing the file name, size and meta data will remain in the Jive system for infected files, but the binary file content is removed.  Therefore files that are reported to be infected by the Virus Scanner cannot be restored.

     

    Email Notifications

    If the System Administrator has Email Notify Enabled, the user that uploads the file will receive an e-mail notification if the file they uploaded is found to contain a violation.  See Jive Antivirus Extension Administrator's Guide for the contents of the e-mail.