Jive Analytics and Reporting Solutions

    Let's use this document to crowd-source a reference of available analytics and reporting solutions for Jive.  Please add to this based on your research and experience!

     

    NameVendorJive-aware?StrengthsWeaknessesLinks to How-To'sCommunity ContactsNotes
    Jive AnalyticsJive Software, Inc.Yes
    • Tons of data available to report upon.
    • Ability to build complex reports and to schedule them
    • Good for reports where you know exactly what you want and need to run it on a regular basis
    • Export to Excel, PDF, etc.
    • Difficult to use, steep learning curve, few sample reports included, buggy site
    • .Need deep understanding of Business Objects
    • Need a strong understanding of the underlying data
    • Very difficult to explore the data; Time consuming to run a report, modify filter, run report again, etc.
    • Not designed to schedule reports with dynamicdate ranges (e.g., past 12 months)
    • Add-on module must be purchased through Jive
    Andrew Kratz
    Community Manager ReportsJive Software, Inc.Yes
    • Free
    • Integrated into Jive, easy for community admins to use, no additional software needed.
    • Useful filters from profile fields.
    • Export data to Excel
    • Good visual overview of key metrics
    • Very simple reports, limited ability to drill down
    • Limited ability to see "what" people were doing
    • No ability to view the data by custom dimensions
    • No ability to see activity related to specific piece of content, for example, most popular documents or blog posts.
    • No ability to see number of downloads
    • Activity is measured over a 30-day period; there is no way to see activity for a specific day

    Community Manager Reports 4.5 Documentation

     

    Community Manager Reports 5.0 Documentation

    Google AnalyticsGoogle, Inc.No
    • Free
    • Very simple to implement
    • Shows data not available in Jive, such as mobile device access and country of origin
    • Can see current number of users online (useful for livestreaming events)
    • Allows you to compare data sets; e.g., # of visitors this month versus last month, number of visitors from North America versus APAC, etc.
    • Simple view over time of how many visitors you have on your site
    • Shows you path analysis to see where people are coming from
    • Reports on search terms used in your site
    • Provides insights into which browsers are being used to access the site
    • Doesn't track unique views or data about a specific user
    • Mobile information is tied to mobile devices going to Community URL. It is not tied to the Jive Mobile app itself.
    • Region/Country information is skewed due to corporate intranets and how users get out to the internet itself. (e.g. 5 countries may all go through 1 country to get to the internet)
    • If Jive is your browser home page, activity appears higher than it may actually be
    • Uses urls only, so content is not associated with the group where it is posted

    Jive 4.5 Documentation - Integrating Web Analytics

     

    Tracking Traffic from Jive System-Generated Emails with Google Analytics

    May be able to track downloads
    OmnitureAdobe Inc.No
    • Requires purchase of Omniture
    Omniture & Jive Integration
    WebTrendsWebTrends, Inc.No
    • Requires purchase of WebTrends
    WebTrends Integration
    Jive Analytics DatabaseJive Software, Inc.Yes
    • Free, if you already have a BI tool to analyze the data
    • Full access to all data in the Analytics database (from raw data to aggregated data);
    • Business Objects data is a subset of this database
    • Data should match what appears in CMR
    • Can utilize any ODBC compliant database tool against the data
    • Targeted at technical users with deep database knowledge
    • Requires user to download Jive database from Jive Cloud
    • Requires user to restore the database to on-prem database
    • Requires deep database knowledge as Jive only provides a partial data dictionary and no entity relationship diagram
    • Not available for download with the Jive Cloud option
    Installing Postgres for Jive DWH ImplementationBill ChamberlainThis is the full data set, but you need to understand it pretty well. I will add additional information here shortly about a framework we've built that sits on top of this database and addresses many of the concerns raised about the BO and CMR reporting options. (This is a framework we've discussed a bit with a few people at Jive.)
    Jive Admin ConsoleJive Software, Inc.Yes
      • Free
      • Provides basic information around activity in the site
    • Useful for only the most basic of inquiries
    • Some of the information is only available for the particular container you are reviewing
    • Export capabilities are limited
    • Graphs are very unsophisticated
    • Data can be hard to reconcile with what you see in the CMR
    QlikViewQlikTech, Inc.

    No

    (developing connector)

    • Easy to use and quick to develop
    • Sub-second respond time to user
    • Not the traditional "query"
    • All data, down to transaction-level detail, available to the user
    • Combine Jive data and an other data source (Salesforce.com, Oracle, SAP, .xls, etc.)
    • Build once, deploy anywhere (iPad, iPhone, PC, etc.)
    • Export to .xls,  PDF
    • Global "Search" capabilities
    • Great visuals
    • QlikView uses Jive for its online community (www.qlikcommunity.com)
    • Free to trial at www.qlikview.com
    • Not the chosen BI platform by Jive - which is BOBJ

    Website:

    http://www.qlikview.com

     

    Free Personal Edition:

    http://www.qlikview.com/download

     

    60+ QlikView Demos:

    http://demo.qlikview.com

    Michael Johnson

    Bill Chamberlain

    • Check out the website and demo site then download the QlikView Personal Edition to get started. Let me know if you have questions.
    • Centric Consulting has built a framework based on QlikView that we will be making available to clients. It combines the power of QlikView with our knowledge of Jive's data and is a compelling data tool. (We have had some discussions with Jive on what we have built out.)
    (link name to info page about tool)(who provides this tool?)(is the tool Jive-aware?)(what are this tool's strengths as related to using it with Jive?)(what are this tool's weaknesses as related to using it with Jive?)(link to any threads or info about how to use the tool with Jive)(add your contact link if you're experienced using this tool and willing to help)(add any miscellaneous comments about the tool)