Here's a training aid I created for our community on the topic of tagging, which is one of the things our users are traditionally not so good at. It is specific to Chubb, but I thought it might give others some ideas if they're looking to do something similar for their own communities! (I did censor out some of our user stats). Let me know if you have any feedback!
Tagging Infographic 9.27.12.pdf (1.2 MB)