- Is the old tried-and-trued multi-channel model still the best?
- What changes are needed as social becomes more prevalant?
- Has social truly changed the game?
- Should you focus on collaboration, social or both? Why?
Practitioners who have experienced using social with customer service will share the lessons they learned and the best practices collected along the way. Attendees in this session will be inspired with new ideas and key strategies based on real world examples that you can use to start fresh or simply and improve on your current solution.
Esteban Kolsky, ThinkJar
Lamont Exeter, TeleTech
John Pasquarette, National Instruments