Version 19

    Jive Hosting has made some changes to the way outbound mail from hosted instances is relayed. These changes will affect the external IP addresses seen by clients receiving mail from Jive's servers.

     

    To enhance deliverability of email generated from your instance, we recommend you whitelist the following IP's on your corporate relay(s):

     

    US Customers

     

    • spf.jivesoftware.com - (muliple ip's) -  Hosted customers only (new spf list to be included)
    • mail0.phx1.jivehosted.com - 204.93.64.116 - split relay set for US
    • mail1.phx1.jivehosted.com - 204.93.64.117 - split relay set for US
    • o3.jiveon.jivesoftware.com - 167.89.36.126 - Jive Cloud customers only
    • o2.sendgrid.phx1.jivehosted.com - 50.31.48.137 - Hosted customers only
    • jiveon-mail.phx1.jivehosted.com - 204.93.64.13 - Jive Cloud customers only
    • mail0.ewr1.jivehosted.com - 192.250.208.112 - split relay set for US/DR (legacy)
    • mail1.ewr1.jivehosted.com - 192.250.208.113 - split relay set for US/DR (legacy)

     

    EU Customers

     

    • spf.jivesoftware.com - (muliple ip's) -  Hosted customers only (new spf list to be included)
    • mail0.ams1.jivehosted.com - 204.93.80.116 - split relay set for EU
    • mail1.ams1.jivehosted.com - 204.93.80.117 - split relay set for EU
    • o3.jiveon.jivesoftware.com - 167.89.36.126 - Jive Cloud customers only
    • o2.sendgrid.phx1.jivehosted.com - 50.31.48.137 - Hosted customers only
    • jiveon-mail.ams1.jivehosted.com - 204.93.80.114 - Jive Cloud customers only
    • mail0.lhr1.jivehosted.com - 204.93.95.57 - relay set for EU/DR (legacy)

     

    And create an SPF record with the following content in the domain you're using for your hosted instance:

     

    US Customers

     

    "v=spf1 ip4:204.93.64.116 ip4:204.93.64.117 include:sendgrid.net include:spf.jivesoftware.com -all"        

     

    EU Customers

     

    "v=spf1 ip4:204.93.80.116 ip4:204.93.80.117 include:sendgrid.net include:spf.jivesoftware.com-all"

     

    For any user that wants an email associated with their user record, but doesn't want to receive emails, have them set their email domain to "@nomail.com".  This domain is automatically dropped on the outbound relays.

     

    Please feel free to open a support case if you have any questions about this change.