EVault, a Seagate company, was looking to build a customer service and support solution for their 35,000 customers to replace their current knowledge base. This session will review key learning from team's first year experience in preparing, launching and managing their community. First, they started with their internal technical community, breaking down barriers to align support, professional services and engineering in preparation for engaging with customer and partners. Second, the process to design the new community infrastructure for self-service and one to many support. And the third phase focused on aligning these communities around the product lifecycle development process - from ideation to customer feedback during development and ongoing support.