Integrating Jive with Your Customer Service Channels by T-Mobile

Version 3
    T-Mobile strives to deliver a world-class experience across all customer touch points. Come to this session to learn how they designed a single solution that connects the dots across all of their front-line employees and customers, giving them the ability to resolve questions about products, services, pricing, policies and troubleshooting on the first contact, regardless of channel. Learn insights into how they designed and consolidated more than ten systems onto one platform, and how they approach information design and content management all in Jive.
    Customer Service