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    Overview:

    Many times it's requested by a Jive support engineer that Fiddler be used to capture web requests. Here's a quick example of how to capture the requests and save them as a SAZ file to attach to a case. In this example I'll be using FireFox with the RESTClient to perform a Web Service request to my local instance. However Fiddler2 is usable for capturing most all web requests and acts as a system proxy for your outgoing requests.

     

    Note: Click the images to enlarge

     

    Steps to Capture Requests and Save:

    1. Make sure you have the latest Fiddler2 client installed. You can find the free Fiddler2 client at this location: Fiddler Web Debugger - A free web debugging tool
    2. With your browsers closed, startup Fiddler2.
    3. To also capture HTTPS requests, you'll need to enable this in Fiddler Options:
      • fiddler_https.png
    4. Once Fiddler2 is loaded, open your browser of choice (Internet Explorer, Safari, Chrome, FireFox, etc.)
    5. Clear any requests that were captured by Fiddler2 up to this point. You can do this by clicking the red X on the toolbar and then 'Remove All'.
    6. Make the request that you're trying to capture. (Example: Web Service call, accessing a page on your site, connecting to Outlook/Office Connector, etc)
    7. Once the request is complete, it will show in the Fiddler2 Web Sessions section. (Shown as #2 in the first screenshot)
    8. Now that the session is captured, we'll want to save that capture. Fiddler2 will archive the captured requests in the SAZ file format. To save go to File > Save > All Sessions. (Shown as #3 in the first screenshot)

     

    Capture request, Verify request is captured, Save the session:

    fiddler2.png

     

    Save the session capture in the 'Session Archive' format (selected by default):

    fiddler3.png

     

    Now you have your SAZ file that contains the Web Requests. Attach this file to your Jive Support case:

    fiddler4.png

     

     

    Other Details:

    • FireFox: Please note that FireFox may avoid using the Fiddler2 proxy by default. To fix this, in FireFox you can go to Tools > Options > Advanced > Network > Settings... > Use system proxy settings. This will force FireFox to use the Fiddler2 proxy since Fiddler configures itself as the system proxy when running.

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