Time Commitment: Similar to moderator
This resource owns the day-to-day operation of the community - answering procedural questions, keeping the community site/tools operational, etc. The community manager can also fill the role of moderator. The Community manager is responsible for
Should invite new SMEs to participate
Answering novice user questions/errors
Creating promotional messages
Help build membership/traffic
Encourage anyone to contribute
Time Commitment: High - 30%-60% for first month, 10%-15% later:
The moderator determines best course of action for handling issues like improper or prohibited messages, improper posting format, off-topic discussions,
Moderator responsibilities include:
Should be familiar with the range of acceptable material, topics and culture of their community
Should check community every day, look for unanswered questions
Contact questioners directly to find out if they got answers and encourage them to post again
Should contact the SME's to alert them to the presence of an unanswered question and ask them to help
Solicit participation from the community whenever possible
Remove inappropriate posts or content
Point members to external sites if it is more appropriate to do so
Subject Matter Experts (SMEs)
Time Commitment: Medium - reading: 1-2 hrs weekly / contributing: 4 hrs monthly
Subject Matter Experts help to serve as founding core members of your community. They are able to create engaging content for community consumption and can weigh in on top issues that are raised in the community.
SMEs should subscribe to the community (or at least the discussion threads in the areas of expertise/interest) so information can be provided in a timely manner and post new threads or blogs to announce new changes and/or discoveries in the areas of expertise/interest.
Time Commitment: Low - 4 hrs monthly
The community will need to be seeded with initial content in order to start the community. These could be bother internal or external resources.