Community Manager Role and Responsibilities

Version 1
    • Develop strategy for the launch and growth of the community

    • Monitor community and facilitate discussions

    • Engage with the community through a series of online and offline events

    • Provide real-time alerts and monthly reports to key internal stakeholders

    • Coordinate, publish, and follow up on content as it serves the needs of the community members

    • Identify and develop relationships with influencers and key community members

    • Evangelize and train internal employees on the value of the online community, including executive management, marketing, sales, and IT

    • Have an interest in the technology, and a real interest in people

    • Responsive to the needs of the community and the needs of the business, and facilitate any misalignment of the two

    • Invite participation by setting the tone, expectations, and rules of engagement for the community

    • Comfortable writing and engaging online