How do you make true customer engagement a genuine reality, not merely a wishful tagline in your organization? It begins by aligning internal teams and streamlining internal processes around a single collaborative platform whose driving premise is pointedly and purposefully, “customer first”.
Anchored by a foundational customer support experience (combining Jive’s extensive out-of-the-box customer service capabilities with a tailored extension of the core Jive CRM connector), Schneider Electric set out to create a complete, customer-centric ecosystem functioning as an “extended networked enterprise” comprised of their clients, partners, and employees.
Come see firsthand how you can marry a multitude of critical business functions (like customer support, partner enablement, product ideation, online education, event execution, and developer engagement) into a single external facing community to engage your clients, partners, and prospective customers at unprecedented levels. It’s social business polygamy without any of the taboo.