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Regardless of you role or years of experience, it is always good to gather new ideas and perspective.  For my fellow Community Managers, I believe this will be that new perspective.  Imagine Dalton not as a cooler, but a Community Manager - here are some great words of advice to help you with your community and the important job you do.

 

 

 

"Be Nice"

A Community Manager's job is to build relationships, listen to and help community members, and steer discussions; all while staying positive.  It is fine to set standards and be firm, but be nice.  Make your positivity contagious.

 

"Nobody ever wins a fight"

It can feel good to get the best of a troll, but there will always be another.  Never get caught up in the anger of someone who only seeks to throw bombs or attack others - delete the post, block the troll, and move on. Community members look to you to set the tone: if you are rude and attack others, they will too.

 

"I want you to remember that it's a job. It's nothing personal"

Never let a troll get the best of you by getting into your head.  No matter the community, members will have opinions about the way do do a job or solve a problem: as the Community Manager, it is your responsibility to see that conversations stay on track and remain professional.  Stay on topic and NEVER let a discussion become an argument.

 

"People who really want to have a good time won't come to slaughterhouse"

No matter your community: business / hobby, internal / external - members join to learn from one another, to share best practices, and help each other solve problems.  No one wants to read personal rants or get attacked for their opinions: a bad environment will not only hinder discussion, it WILL destroy your membership.

 

Be fair, Be firm, Be nice

I welcome your comments.

Cheers,

Toby

 

@Toby_Metcalf