Hi guys, this is my baby!

 

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Suporte Online is a support community for BETA's, TIM's clients of an specif pre-paid plan called TIM BETA. They are mostly young people, heavy users of social media and always connected (just a little note here: in Brazil, not everyone has a smartphone because of our network structure).

 

The community is 100% moderated, but we've created seed content so they only create discussions when is really needed. The pilot has 3k users, but everyone can see the content, and we've had a lot of daily activity from these non-registered users. Even though the project is recent, we've seen some decrease on clients calls, because they've found what they needed on our community.

 

It's been a great work, I'm really loving it!