A huge thanks to everyone who was able to join us for Wedneday's hybrid Jive Live / Talking with Product webinar led by our VP of Global Support, Kevin Williams, on the topic of "How to Create an Award-Winning Support Community." We discussed how to create a world-class support experience using Jive-x and covered several best practices for ensuring that case volume doesn't increase along with your customer count. If you weren't able to make the live 45-minute presentation, please check out the recording below! And as always, if you have any questions for Kevin, feel free to add them here.


A complete transcript of the webinar recording is available here:Webinar Transcript -  How to Create an Award-Winning Support Community