As we settle properly into 2016 and focus on the year ahead, I'm excited to call attention to a modest but important refresh of our External Communities practice group, along with its close cousin, Internal Communities.  In my nearly 6 years at Jive, along with JiveWorld these vibrant peer-to-peer communities have helped catalyze and nurture numerous fruitful connections, shared ideas and insights, thoughtful discourse, and resolved questions. 

 

If you're a veteran of the External Communities group, you'll likely notice some recent, subtle changes.  (And if you're new here, welcome, please stick around and join in the conversation!)  We want to tell you a bit more about these changes and also ask for your input and assistance as we continue to evolve and improve this area dedicated to our Jive-x community managers, strategists and admins. 

 

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First off, a little more about what's changing and why...

 

A "face lift" for the External Communities home page with two goals in mind:

  • Make these pages responsive and easy to browse on a mobile device
  • Elevate the Q&A and peer-to-peer conversations that are the lifeblood of this community of practice

 

Behind the scenes, expanded commitment by Jive to facilitating vibrant and valuable interactions among our customers and end users:

  • We want to help provide community management and expert input on a more regular and sustained basis, to help assure timely answers to your questions and high-quality engagement.  (Don't worry we're not here to take over or get in the way, just to help keep things moving and help connect people and info where we can!)
  • Gather feedback and insights around what's top of mind for our key practitioners - please start by casting your vote in our current poll, What would you like more of in External Communities?
  • Help build knowledge and reusable resources that will help you achieve greater success with your Jive-x community

 

So what happens next?  It's simple...

  1. Provide your feedback on the types of content and interactions that are most valued What would you like more of in External Communities? (If you prefer, feel free to message me privately - Jennifer Kelley)
  2. Participate!  (or continue participating!)  Ask a question that is top of mind.. Share some community management tips or approaches that may help your peers... Or just find a question to answer here: https://community.jivesoftware.com/groups/external-community-managers/pages/external-home.  And don't forget the Follow the group to get updates!

 

Thanks and Happy 2016!

Libby Taylor Billy Volpone Claire Flanagan Todd Moran TimAlbright Christy Schoon