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With JiveWorld less than a month away, I'm excited to preview the many awesome track sessions and networking opportunities we are offering related to External Communities and Jive-x deployments.  I'll be there and looking forward to meeting and catching up with many of you.  Please don't hesitate to reach out ahead of time if you have any questions, want assistance figuring out which sessions to attend, or want to coordinate some time to meet up.  (And as always, for attendees, you'll have access to the content and recordings after for anything you miss live.)


External Community Engagement Track (both days Tues & Weds, 15-16 March)

Hear from a wide range of Jive external customers regarding their Jive-x deployments, best practices, and industry trends. For individual session details, schedule and speaker info see: External Community Engagement | JiveWorld Track


Pre-conference workshops (Monday, 14 March)

Monday morning, Emilie Kopp and I will be conducting the half-day Advanced Engagement for External Communities workshop.  More information here Avoid FOMO. Register for Advanced Workshops on Monday's JW16 Pre-Conference Day and on our website Re-energize engagement in established communities (Advanced) | JiveWorld Session.   (There is also a counterpart workshop for Internal Communities running at the same time.)  Topics we'll cover will include developing content and promotion strategies, accelerating Q&A, bolstering internal stakeholder engagement.


There are also other workshops that encompass both Internal and External Communities that may interest you - see r on our website here Pre-Conference Sessions & Workshops | JiveWorld for more detail.  These include:

  • All-day Bootcamp / "community 101" for net-new communities and new community managers
  • Integrations workshop - developers (half day, morning)
  • Gamification workshop (half day, afternoon)
  • Tips and Tricks for Designing in the Cloud (half day, afternoon)
  • Advanced measurement for mature communities (half day, afternoon) - with Claire Flanagan


Other relevant tracks & sessions (Tues & Weds)


In addition to formal track sessions and workshops there will be a Demo Theater, our solutions hall featuring partners and Jive experts, and don't forget the Support meet up Mark Hanna s organizing - Do you support an external support forum and are coming to JiveWorld16?


Did I miss anything?  Please call it out here as well as any questions.  See you there!



Iain Goodridge Wim Stoop Gili Guri-Mill Deepti Patibandla Brooks Jordan Todd Moran Tim Albright Kim Celestre Ryan Rutan Libby Taylor Carrie Gilbert Michelle Groff Burling


New User Message

Posted by scottwdennis Feb 12, 2016

At the request of a field admin we wrote the following welcome/description message.  I thought the format or level of specificity might help others and so am posting it here.


I initially posted it on my blog at:

Scott Dennis's Blog: What is the Canvas Community? | Canvas Community


Perhaps you recently learned that your institution will be switching from your old learning management system to Canvas LMS.  Perhaps you have also heard people talking about Canvas Community.  If you are a teacher or professor you might be asking yourself, ‘What does this mean for me?”


In the Canvas Community, you can:


Find answers. Quickly find answers to questions you might have about Canvas and how people use it.  You’ll find 1000s of Guides articles and videos. We keep them up to date as Canvas changes.  You’ll also find thousands of your peers, including Canvas Coaches, ready and waiting to answer questions and share best practices. 


Join groups. There are dozens of user groups in the community that you can join.  You might join a group for people who teach the same subjects that you do, or a group for a specific user type such as Canvas Admins or Instructional Designers.  You might want to ask people in groups how they use Canvas and other technology in their own teaching.  What works especially well? What is challenging?


Share ideas. As you begin using Canvas, you might have an idea about how to make the software better.  You can submit these ideas in a special forum and read through ideas submitted by other Canvas users.  By voting ideas up or down, you can help shape the future of Canvas. Our Product team watches the Community closely and a majority of the new features can capabilities that we deliver begin as ideas submitted in the community.


Some people never visit the Canvas Community.  Others come once or twice for one specific fact or piece of information and then never come back.  Still others come to find that participating in the Community to be an integral part of their success with teaching and learning in Canvas.  No matter what your needed level of engagement is, the Community will be there for you.

We are communicating with you today to inform you of an action that you may need to take within your external community.


With the 2016.1 release, we launched Jive Daily, a mobile app for the Jive-n interactive intranet or employee community.  This mobile app is only applicable for Jive-n customers and does not support integration with Jive-x, external communities.  By default, your end-users will not be impacted, unless you have enabled the "Prompt web users on compatible mobile devices to launch the native Jive Mobile app" setting.  You can review this setting under Mobile/Mobile Apps/General, as shown below:

Mobile Apps image.png

If this setting in currently enabled, your users will see the prompt screen below to download Jive Daily when clicking on any community deep link.

Open jive daily.png


Removing Jive Daily Prompt Screen

To remove the Jive Daily prompt screen, simply uncheck the "Prompt web users on compatible mobile devices to launch the native Jive Mobile app" setting under Mobile/Mobile Apps/General.

We will reinstate the screen that prompts users to Download Jive Mobile, which does support Jive-x communities, on March 4th.  We ask that you keep the setting disabled until then.


If you have any questions, please share them below or use Jive Support. 

SOCM2016 Draft Cover Shadow.pngWhen The Community Roundtable launched in 2009, the idea of measuring the markers of community success was unheard of; community management was considered an art that couldn't be taught - or measured.


Seven years later, many platforms have developed sophisticated analytics capabilities for their communities, giving community managers dashboards and annual reports with which they can measure and benchmark the activity and output of their communities. Jive has invested a lot of effort to providing dashboards and other insights that make it more possible than ever for you to measure the value and ROI of your community.


So why do you need to spend 25 minutes taking the State of Community Management survey?


Because platform-driven data is powerful but it only tells you one important part of the story - the output. It doesn't tell you much about how you invest your resources to get that output - your community management approach.


For the last six years, we have been tracking the management behaviors that make for successful communities. How critical is strategy? Does executive engagement really matter - and from whom? How do content and programs fit together to drive engagement? Does the community management work you do outside the platform translate to community success? How do policies and governance affect the community? Do strong value statements derive strong engagement? What are the most effective times to be higher-touch with your members?


The list goes on and on. And the better the data and benchmarking you can get out of your platform, the more powerful this other information becomes - the data that is the lifeblood of the State of Community Management survey.


We’re taking a closer look at the data from the Jive customer segment of our 2015 survey population for a custom benchmark report to be presented next month at JiveWorld 2016 - and come chat with us about the research at our booth.


3 Reasons to Participate in TheCR’s State of Community Management 2016 survey


  1. Improve your strategic perspective: Upon completing the survey, you will automatically receive your maturity score by the eight competencies in the Community Maturity Model which will help you understand your program's biggest strengths and weaknesses.
  2. Gain stakeholder confidence: by involving stakeholders in completing the survey, it will help you and them understand the scope of community management responsibilities and start having the right conversations about what to prioritize and invest in.
  3. Be credible: By contributing to the most widely read research about communities, you are contributing to the broader understanding of the community opportunity, which gives you more credibility and career opportunities.




So what are you waiting for?


Take the survey today!


We’ll even give you coffee or let you donate $5 to No Kid Hungry.

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