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A huge thanks to everyone who was able to join us for Wedneday's hybrid Jive Live / Talking with Product webinar led by our VP of Global Support, Kevin Williams, on the topic of "How to Create an Award-Winning Support Community." We discussed how to create a world-class support experience using Jive-x and covered several best practices for ensuring that case volume doesn't increase along with your customer count. If you weren't able to make the live 45-minute presentation, please check out the recording below! And as always, if you have any questions for Kevin, feel free to add them here.


A complete transcript of the webinar recording is available here:Webinar Transcript -  How to Create an Award-Winning Support Community



In case you missed our awesome webinar yesterday— Victor Soares and Deepti Patibandla led a presentation on our best practices for combatting the most recent round of Korean spam attacks and the new product features coming this year that will make it even easier to protect your community. We encourage you to check out the recording below! It's only 30 minutes long, but packed with tons of great information. If you have additional questions for either Victor or Deepti, feel free to add them here!



You've experienced how Jive helps you support and engage your customers. Don't your employees and peers deserve the same? If you're a Jive-x customer and you refer us to your internal communications team, HR leadership, or your peers at other companies, you'll receive a Jive jacket when we land a meeting! If your referral becomes a customer, you're going to JiveWorld16 on us! Interested in participating, or have questions? Contact Katie Herd at or visit


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