• Disaster/Backup Recovery Plan: Our Approach

    Why a Disaster/Backup Recovery Plan? As the Instructure Community Management Team, we are hyper aware of the time and energy it takes to design, construct, maintain and grow a robust external community.  There i...
    Libby Taylor
    last modified by Libby Taylor
  • Notifications to Private Group Members

    I have a private group.  Do all members/followers of a private group receive notification of any and all content when it is added to the group?  Or do the members have to be following the individual who post...
    marc-pretrial
    last modified by marc-pretrial
  • Tracking traffic on a link/image

    One of our user groups would like to be able to click a button that users can click on to confirm that they have signed off and communicated the information in a Jive document.   Has anyone created an image (a b...
    Sarah O'Meara
    created by Sarah O'Meara
  • Bunchball translation

    Hello everyone ! We are working with buncball and I would like to add the french translation of our chanllenges. I have uploaded the french files as requested, nevertheless nothing happened. Could you help me ? Do I h...
    Sarah O'Meara
    created by Sarah O'Meara
  • Replies by Email via Yahoo! Mail App for Android post content other than the reply

    If you have members from your community using Yahoo! Mail app for android you may notice that there is content other than the person's reply.  Previously replies using Yahoo! Mail wouldn't get posted as the recip...
    Sarah O'Meara
    created by Sarah O'Meara
  • SSL certificates used by Jive will soon be distrusted by Google Chrome

    When loading nay of our Jive Cloud communities we are seeing the following warning in the Console in Google Chrome: The SSL certificate used to load resources from <community_url> will be distrusted in M70. Onc...
    Jeff Shurtliff
    last modified by Jeff Shurtliff
  • Community Manager Reports Showing Incorrect Data

    Has anyone noticed if their community manager reports are showing incorrect data? We pulled the monthly report for November and one of our measurements is number of correct answers. This shows an aggregated, all-time ...
    sfield
    last modified by sfield
  • is it possible to integrate Jive API with wordpress?

    We have two Jive communities where we post different documents and events. Through our new website powered by wordpress, we want to extract the main events and newly published documents in our jive communities. Is the...
    obelhaj
    last modified by obelhaj
  • advocate identification through metrics

    We are on Jive-x Cloud with a community mixed of customers and employees.  I can't remove employees from the leaderboard and don't have DB access to use queries that help here, but I'm trying to figure out a way ...
    mnevill
    last modified by mnevill
  • What would you like to learn about?

    Hi everyone I’m looking into how I can support Jivers and am interested to know your thoughts on: - what you’d like to learn about and  - if you were to invest in training, what would it be for, e...
    danthomas
    last modified by danthomas
  • Did you know that the Discuss system permission doesn't allow users to see content Shares?

    I know that many communities don't limit space permissions. BUT, if you do, this is an important note.   The Discuss system permission includes a permission setting that does NOT allow people assigned the permis...
    tmaurer
    created by tmaurer
  • Gamification from Community Has Disappeared

    Is anyone else having an issue with gamification and accessing the points within their community? Ours have disappeared completely. Jive's status page says that Jive rewards is operational. Wondering if it is just our...
    sfield
    last modified by sfield
  • Uploading content to CMS type location

    Is there a way to upload HTML files, documents and graphics, and store them in a location that is not published, but can be linked to?  I want the customer to be able to click a link that calls up an HTML version...
  • Is it possible to enable Read Tracking for ideas?

    Hi all,   I just discovered the Read Tracking functionality in Jive and this is exactly what one of our customers has been asking for but with ideas rather than discussions.   Does anyone know if it's poss...
    Jeff Shurtliff
    last modified by Jeff Shurtliff
  • how can I add a drop down choice list

    Is there a way to add a drop down choice list in a table cell.  
    brian.cripps@inps.co.uk
    last modified by brian.cripps@inps.co.uk
  • Is there a way to modify when a user is deactivated based on their permissions?

    We want to deactivate some of our community members after a year and others after 3. Is there a way to do this?   Thank you!
    cstratton
    last modified by cstratton
  • Where can I view thread posts that were rejected in moderation?

    Hi I rejected a post in the moderation area, but I would still like to review it, how can I find/see it?
    briankling
    last modified by briankling
  • Does "Table of Contents" work for anyone? Or anchored tags?

    Hi, all... I was asked if we can do anchored tags on a document.  A search led to using Table of contents to achieve this. But the little "table of contents" option in the RTE doesn't seem to do anything. And ...
    Frank Field
    last modified by Frank Field
  • Attracting retired experts as superusers

    Has anyone attempted to attract superusers for their communities from a retired audience?  I've been chewing on this in the back of my head for a while and wanted to ask if anyone else has done this and what the ...
    mnevill
    last modified by mnevill
  • Announced to your community about the Lithium purchase?

    Curious if anyone in the External Community has made any sort of announcement either internally or within their community about the Jive-x sale to Lithium?   If you have and you don't mind sharing details, would...
    gordon_sorensen
    last modified by gordon_sorensen