• External Community Examples

    The following are examples of external communities. Please feel free to add your own external community.   Cypress Semiconductor: Welcome | Cypress Developer Community Akamai Technologies - https://community.a...
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  • Disaster/Backup Recovery Plan: Our Approach

    Why a Disaster/Backup Recovery Plan? As the Instructure Community Management Team, we are hyper aware of the time and energy it takes to design, construct, maintain and grow a robust external community.  There i...
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    last modified by Libby Taylor
  • Timeline HTML.txt

    This is an example of an HTML timeline for displaying content such as social media embeds, blog posts, etc. like below, or the example here: SHARE |THWACK  
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    last modified by bengarves
  • Webinar Slides: Unified Customer Experience with Jive-x Salesforce Integrations

    We had a great webinar this week that covered some best practices around leveraging a Jive-x community to address customer needs at all stages of the customer journey, with specific emphasis on support. We showed off ...
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  • Easy to use HTML Banner Template

    The more and more I develop the THWACK community, the more successful I've been at building out more in-depth HTML space for a more customized style and feel. I figured I'd share an easy piece of HTML with the communi...
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  • Managing "unsubscribe" requests from email summary notifications

    Typically, Thursday's are a big day for community managers who manage Jive-powered communities. It's when the system sends out the weekly email summary notifications. However, some recipients of this email sometimes v...
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  • Glass Door To Gated Communities

    Many thanks go to Mo Golder who helped me put this together when I was at Oracle!
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  • Test Search

    Check out my personal web site!
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  • External Communities Group Mission Statement

    Welcome to the social learning place for external communities! Connect with other customer community managers or partner engagement teams. Share best practices, challenges, successes, and help each other out with a...
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    last modified by Libby Taylor
  • CMAD 2016: Matt's Session - you game?

    All, on Monday Jan 25th, I'll host a CMAD Hangout,   Logisitcs: 9am GMT (aka 10am CET) ... In know, it's a bit early for a Monday Topic: Succeed with purposeful Programs on your Communities Abstract: "If you ...
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    last modified by Matt Laurenceau
  • Fixed product documentation within the Community (pros & cons)

    Hi Community friends, I'm working on this pro-con comparison of having the Product documentation within the Community   Core Objective Community: Engagement and relationship building Product Docs: Reference a...
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  • January is for Advocates

    Take your hats off to advocates, Join the January Tell & Tweet         
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  • Want to be a JiveWorld guest blogger? Sign up today!

    Hey everyone! I have a special request for all of you...   Become a guest blogger for JiveWorld!   We are ramping up for JiveWorld16 and I am in the process of pulling the community activities together. On...
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    created by Libby Taylor
  • McKinsey - Taking the measure of the networked enterprise

    New research shows that power users reap the greatest benefits from social technologies.
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  • McKinsey - Transforming the business through social tools

    The effect of social technologies in customer-facing processes is already significant. The survey finds that while overall adoption of these tools has plateaued, companies can do more to measure and then capture socia...
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  • Examples of customer and partner communities on JiveX

    I'm starting this list as a result of all the great customer and partner community examples Jive customers shared during our Community Manager Appreciation Day offer ( Community Managers - have a Starbucks on Jive!).&...
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  • How to retrieve deleted objects details from my own jive environment,using "jive API"

    Hi,   This is Indrani, first of all , thank you for setting up the group.   Currently I'm working on Jive Extractor.And I'm not able to retrieve deleted objects details from my own jive environment (https:...
  • Community Advocates: Your Secret Weapon in Going Global and Viral

    Just thought I'd put a cross post reference here to a blog post I added to the Jive "Business" community   Community Advocates: Your Secret Weapon in Going Global and Viral, By Claire Flanagan, CSC  Han...
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  • Mapping Widget functionalities with Tiles

    Hi #cmgr friends, we just upgraded BMC communities to Jive 7, and loving it.   One of the Big changes is the social Group designs. While I love the simple and templated Tile approach, I miss some of the Old sc...
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  • New eBook: Defining Community Management Roles

    Community management is an evolving discipline.   I like to think of it like teaching - everyone does it, those who succeed tend to do it well and some people do it professionally. Because community management i...
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    last modified by Rachel.Happe