• Follow vs. Join a Group?

    Hi- I've searched in the community, but I wasn't able to locate a recent answer to the question.....what's an easy way to describe the difference between following and joining a group? We use Jive-x. I have to agree w...
    last modified by mdimino
  • How to turn off weekly updates?

    Hi.   We are on the latest cloud version (2016.3.9.0) and are wondering how to shut off the weekly update emails?  I have seen info on how to do this in previous versions, but not for the most recent cloud ...
    last modified by esullivan_carbon
  • Is Jive Rewards down?

    Any Jive-x communities experience a breakdown for Jive Rewards since last night?  My power user reported that his point has not been recognized and accumulated since last night.
    last modified by cathyjliu
  • Licensing for external customer communities

    We are planning to launch our first external customer community when we get Jive 7 on Prem soon. Does anyone know how the licensing works? Any examples? I am also contacting our AM for a pricing model, but wanted some...
    last modified by clairetaz
  • Jive Automatically approve group membership into private groups without admin intervention?

    We are currently on the JiveX Cloud and the Admin Essentials "Add-on" doesn't support this feature though the plugin did.   Any suggestions?
    last modified by historian
  • Add Footer to News Digest (for Unsubscribe)

    Hi there,   We have had complaints from our customers that the News Digest gets sent to them and doesn't have the unsubscribe option at the bottom like the rest of the Community-generated messages.  I under...
    last modified by LAMBO
  • Community Manager Reports Showing Incorrect Data

    Has anyone noticed if their community manager reports are showing incorrect data? We pulled the monthly report for November and one of our measurements is number of correct answers. This shows an aggregated, all-time ...
    last modified by sfield
  • SSL certificates used by Jive will soon be distrusted by Google Chrome

    When loading nay of our Jive Cloud communities we are seeing the following warning in the Console in Google Chrome: The SSL certificate used to load resources from <community_url> will be distrusted in M70. Onc...
    Jeff Shurtliff
    last modified by Jeff Shurtliff
  • Gamification from Community Has Disappeared

    Is anyone else having an issue with gamification and accessing the points within their community? Ours have disappeared completely. Jive's status page says that Jive rewards is operational. Wondering if it is just our...
    last modified by sfield
  • Is it possible to enable Read Tracking for ideas?

    Hi all,   I just discovered the Read Tracking functionality in Jive and this is exactly what one of our customers has been asking for but with ideas rather than discussions.   Does anyone know if it's poss...
    Jeff Shurtliff
    last modified by Jeff Shurtliff
  • Where can I view thread posts that were rejected in moderation?

    Hi I rejected a post in the moderation area, but I would still like to review it, how can I find/see it?
    last modified by briankling
  • Does "Table of Contents" work for anyone? Or anchored tags?

    Hi, all... I was asked if we can do anchored tags on a document.  A search led to using Table of contents to achieve this. But the little "table of contents" option in the RTE doesn't seem to do anything. And ...
    Frank Field
    last modified by Frank Field
  • Has anyone heard from Lithium?

    Has anyone heard from a Lithium rep regarding the acquisition and future of the product? We're going on almost two months and I haven't heard from Lithium, nor do I know who my Jive account rep is. This does not lend ...
    last modified by mdimino
  • Tips and Techniques for Getting Questions Answered

    Anyone have any tips or cool techniques for helping to getting questions answered in an external community? We are live since January and have a decent response rate etc, but what do you do with those questions that ...
    last modified by jamie.battin
  • How open is your external community?

    Hi all,   We're looking to open more areas of our community to the public. Right now, we have a ton of areas "behind a wall", so you have to be logged in AND a customer to see most. I'd like to open as much as I...
    last modified by nicoleguzzo
  • just for fun area in external communities?

    What is the sediment out there for you external Community Managers on having a place for non-support, just for fun, etc discussions?  Obviously there would need to be some guidelines on what can be posted (relate...
    last modified by mnevill
  • Lithium to Acquire External Online Community Business from Jive?

    Hi, Anyone has insider news on Lithium to Acquire External Online Community Business from Jive?   I wish Jive will inform its external communities beforehand and let us know what it means.   Please share...
    last modified by cathyjliu
  • Display documents or blog post content as a gallery on a space

    Hey community,   I'm wondering if anyone knows of a widget or tile that would allow me to display documents or blog posts in a tile/ thumbnail format similar to this below (taken from the content section of a sp...
    last modified by blueumbrella
  • Mega Menu

    Hi All -   Has anyone implemented seen examples of mega menu top nav in Jive-X community?
    last modified by mmuetzel
  • How to see who on your team is answering questions & how fast?

    Question response time is one of the items our executives look at when calculating ROI. Problem is I don't know which member(s) of my team to coach to improve our question response time because it doesn't break the me...
    last modified by jhoward