You e-mail your colleagues, send reports, give instructions and ask for status. Furthermore, quotations, cost estimates, presentation, etc. are discussed, finalized and approved via e-mail.
For sure you know the problem to find information and be able to retrace discussions. The knowledge on a particular context, the decision path to a task and much more lies in hundreds of e-mails, mostly locally saved on your computer, and even for you it is not traceable anymore due to an unstructured e-mail chronic. Not to mention the colleagues involved, for which this information is not traceable and comprehensible at all.
The e-mail has been misused since its origins in the 70s for task management, workflow-, reporting tool and as a platform for discussion.
Is it not about time to encounter the daily e-mail madness by using contemporary concepts and solutions? Should the e-mail be returned to its origins in order to insulate the daily email flood?
To regard social collaboration as a panacea is obvious, but is not the sole solution to the problem. However, social collaboration solves parts of the actual e-mail problem. In this context the medium-term abolition of the email is not the stated objective, rather it is the optimization and channeling of information and action flows in our daily work.
A holistic analysis and breakdown of email communication in its various facets helps to channel information and action streams.
Very important here is the delineation to the company’s target scenario of a better future collaboration and communication. The implementation of this action will be taken step by step in a phase model.
With Jive we have a tool to go forward away from the email to better communication. But it needs education and guidance of people to cover them. Without that it takes more energy then needed.