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As some of you have not yet upgraded to Jive 7 I thought it might be useful to share some of our FAQ and observations gathered during our user testing phase. Please feel free to ask any questions and I will try to answer. Note that we are on-Prem and some FAQs may be relevant only to our instance.


Here are some FAQ we put out:


What are the first things I should do after the upgrade?

Update your profile and add your skills

Check your groups and enable the Activity page if needed (video link), add your banner and update your group avatar

Connect with your mobile device (video link)


What browsers is Jive 7 compatible with?

Jive 7 is compatible with Google Chrome, Mozilla Firefox and Internet Explorer 8 and newer. (Internet Explorer 7 is no longer supported)


Will the Activity page be automatically enabled on all already-existing groups/projects?

No, this will need to be enabled manually on all places that existed before the upgrade. Just click on Manage > Settings > About.


Do the Activity page templates apply also to the Overview page?

No, the templates apply only to the Activity page, effectively enabling or disabling tiles and features on the Activity page.


What is the difference between tiles and widgets?

Tiles are available exclusively on the Activity page and widgets are only on the Overview page. Also, tiles are more deeply integrated with the Structured Outcomes.


Do I still need to unlock the mobile app with a passcode every time I open it?

No, with the new Jive Mobile app for iOS, no passcode or even device activation is necessary. You just login once.


What about the Android app?

The Android app will be updated to be in line with the iOS app around the end of H1 2014.


How do I find experts in Vibe without knowing their name?

You can find people based on their skills, location, experience, title etc.. Just go to the People (link) page and use the filters.


What is the point of endorsing other peoples' skills?

To improve expertise location and help other people to find experts in Vibe more easily. If somebody has used their skill to help you, you can endorse their skill in their profile to show your appreciation and also promote the person in Vibe.


Even though I haven't enabled the Activity page on my group, I can still access and modify it, when editing the Overview page. Is this normal?

This is a know bug in Vibe and will be fixed in an upcoming update.


I don't see the Structured Outcomes links under the Actions menu. Nor do I see the Impact Metrics. Where can I find them?

These features are only available for content created in the version 7 of Vibe.

Other observations from UAT

  • You can't design a default Overview page to save as part of your group template. Overview will have the default 'out of box' design per today and users have to play with their widgets.
  • You can save your own Activity template and apply it when adding the Activity page to your existing groups
  • The Activity page is also available for Projects
  • The default group will be Open, Team Collaboration, with Activity (Overview can be added by user). We will 'embrace' this easy default way to create an active collaboration group.
  • We cannot automatically add Activity page to existing groups. When we go live the existing groups will be exactly the same as they are today. Owners will be able to Manage > Settings to add Activity.
  • A group tag can be added to new templates and it will come through when using the template..
  • Tags on the profile in V6 will transfer as skills in V7 so it will be good to clean them up before going live - get a head start on skill tags
  • You now see your Actions and Tasks in your Actions on the left panel, and the Invitations / Notifications about people following you now appear in your Inbox. This is much more intuitive.
  • You can search for content in your group or at the top Content by content marked as success, with action, with decision etc.
  • In Impact Metrics we don't see who 'shared' our content (influencers). It only shows who 'viewed' it (this is because we are on-Prem and have some restrictions)
  • Need to advise about the High Res on Preferences so users will not accidentally check it (someone did this in UAT and got the blue/white screen)
  • The banner allows you to market your group without needing to use the Place Overview widget or Formatted Text. Now you have the banner and About, leaving more real estate on Overview.
  • You can feature your own blog on your profile (you can't feature a group blog in your profile)
  • You no longer need the Actions widget on the Overview page because you now have a drop-down for Actions.
  • Structured outcomes are used in different places e.g. decisions are only on comments.
  • Actions assigned at project level will not show up in tiles at the group level - content from projects can be brought into a group Activity page with the Key Content and Places tile
  • Impact metrics global reach is % of those who have access
  • You can create your own Tile with saved content and save it in your own template


Small things we really liked about V7 during UAT

  • The 'edit panel' at the top scrolls down with you so you can always see it in a long document
  • The notifications about when people are following you or have invited you to their group are no longer in Actions. They appear in the Inbox. This leaves the Actions for 'my Actions/Tasks' only.
  • How easy it is to create a group for a purpose without having to learn about widgets
  • Having & viewing a message conversation about an Action right from the document
  • Search prioritization based on Official/Final, Outdated, Endorsed
  • Searching for people by skill is easy and allows us to promote the Expertise Location use case




When we deployed Jive 7 (on-Prem) about a month ago, I prepared some scenarios and used them during UAT (to get sign-off from the business stakeholders that the functionality worked as expected), and then added them to our training space in a tag widget so that users could see the new features at a glance. Our internal name for Jive is Vibe. Lindsay Forcino requested I share one such blog with you. Feel free to copy/edit and replace your own community pics and share on if you find it useful.


Scenario: I would like to create a separate place in my group to work on latest activity with my team, but still keep my Overview page for sharing information and for people to ask questions.



Solution: Jive 7 allows you to create a separate 'Activity' tab for your group. You can easily add this tab to your new group and make it the landing page if you want to. This frees up 'real estate' on the Overview page for sharing more with outside audiences, and gives you and your team a dedicated place to focus on your activity. This is the place you 'go to work'.

v7activity design8.PNG


Use Cases:

Information & Knowledge Sharing


Sales Enablement


Benefit: With a dedicated Activity place you can work efficiently with your team (use case: Collaboration) while still retaining your Overview page (use case: Information & Knowledge Sharing). The Overview becomes more of a place for 'sharing' and cascading information about the group, allowing people to ask questions etc. The Activity is where it is all happening and this tab allows you to work efficiently with your team/collaborators. When designing your Activity page, you can add/customize Tiles that integrate information that is relevant to your collaboration like Decisions and Actions. Great value will come when we start to create custom-Tiles to bring outside content from places like into Vibe (use case: Sales Enablement) (future development)


How: Through your group settings Advanced options, select to include both Overview and Activity.


Click on Manage > Settings, About, and select Advanced options.

v7activity design7.PNG


You can decide to activate both the Activity and the Overview, and you can decide which one you want as your landing page. If your group is primarily for team collaboration, you might want to land on the Activity. If your group is primarily sharing information and getting questions from outsiders, you might want to land on Overview.

v7activity design15.PNG


When you click OK, you will see the new Activity page in edit mode. In Vibe 7 there are 'templates' that you can select for your Activity page that give you a combination of Features and Tiles. If you don't select a template, the default one for Team Collaboration will apply (this is a good general template that has all features and relevant Tiles). You can then edit as you want to.

  1. You can edit the Background to add a nice banner
  2. You can click the 'cog' and edit the group features
  3. You can move the tiles up and down on the right hand side of the page and click the 'cog' to edit the Tile. You can remove/add Tiles. Note that some Tiles will pre-populate with information from your existing group (e.g. Top Participants and Featured Content).

Note also that there is no 'stream integration' at this time. In future you can imagine bringing streams from other collaboration tools to your group (Chatter, Yammer etc..), so that your team is working in one place with all the aggregated streams of activity and information!

v7activity design18.PNG

The default template gives you 5 Tiles and then you can select 2 more by clicking on Add a tile:

v7activity design19.PNG

A Tile is a bit like a widget but is easier to use and is designed specifically for the Activity page. The Tiles bring Actions, Decisions etc to your activity. Here are some nice examples:

Helpful Links Tile allows you to easily bring links from other places

v7activity design.PNG


The Image Gallery Tile allows you to drag and drop up to 20 images that can then be scrolled easily from the group activity page.

v7activity design2.PNG


The Featured People tile allows you to feature certain people in the group.

v7activity design3.PNG


The Gauge Tile allows you to add your own Status, decide the number of segments, and manually change it and add a note to motivate the team.



The Action Items and Recent Decisions tiles will automatically populate 5 recent Actions/Decisions as you place them on your documents, discussions, and blogs - (see Jive 7 scenario - Action a document, discussion, or blog)

v7activity design 20.PNG


Another nice thing about the new Activity page is that you will have your own Group status. Only group members will see this status.

v7activity design 21.PNG




How do I add an Activity tab to my group?

By default all new groups will have a separate Activity page, and by default the Activity page will be the 'landing page'. For existing groups (pre-Jive 6), users may add an Activity tab and make it their landing page by clicking on Manage > Settings > About > Advanced options.

What is the difference between Tiles and Widgets

Tiles are only for the Activity page. They are designed to make it easy for you to collaborate around content and team activity. Tiles 'integrate' content and the big difference is that you will in future be able to integrate content from outside of Vibe (e.g. a Tile bringing content from for example). The KM Ops and Dev teams will be working on these integration tiles for you in coming weeks and months. Widgets are still the same as they were in the previous version, and may be used to animate your Overview page.


How many Tiles can I have on my Activity page?



What Tiles are there?

Here is the list (Jive 7 tiles overview)


Why do I need a separate Activity page?

It allows you to get into your work in a place dedicated to activity. It brings collaboration around content with Tiles that allow you to highlight Actions, Decisions, etc. It leaves the Overview page as a 'front cover of the book' where people can come and access information, ask questions etc. It also frees up real estate on the Overview page as you no longer need to include Recent Activity on there.

One of "side effects" of implementing of social software for internal communication is the emergence of informal leaders. The emergence is not a very accurate term since informal leaders exist in organizations without social intranet. A better way to describe the process is to say that informal leaders and their network centrality became more transparent. The research on characteristics of informal leaders is scarce. According to Pielstick’s (2000) study, informal leaders tend to be experts, engage in creative and reflective thinking, good in building teams and networking, they maybe charismatic, likeable people, have a sense of humor and like fun. They perceived to be fair, humble and altruistic. I have conducted a short study where I asked a group of employees to evaluate communication messages that were coming from formal and informal leaders. The format and the size of the messages were similar since formal and informal leaders use the same social software or the private social network. Employees thought the messages from informal leaders were more sincere, authentic, and honest. Informal leaders were perceived as more knowledgeable and open for dialog



Pielstick, C. D. (2000). Formal vs. informal leading: A comparative analysis. Journal of Leadership and     Organizational Studies, 7(3), 99-114.

One of the hardest concepts community members had difficulty understanding was the differences between Groups and Spaces when we launched our internal Jive community.  I had many people request a space for a project, a club and other various "non-space" appropriate entities.  I found myself getting frustrated explaining the differences and still getting the "Uh-huh?" face from the people I was trying to enlighten.


So, late one night, I came up with this explanation and it has worked miracles explaining the differences and benefits of a group and space.


Groups are a democracy.

  • Members are allowed to participate equally.
  • There are leaders (administrators) of the group, but their responsibility is to facilitate the will of the entire group.
  • Membership is controlled by the participants. (Through self-selection or invitations.)
  • Groups are their own entities and do not need to be associated with each other.
  • Anyone in the community can create a group.


Spaces are a dictatorship.

  • Administrators decide at what level users will participate.
  • Administrators have control over the content in the community.
  • Membership is decided by the administrator.
  • There is a strict hierarchy.  A space must reside underneath a higher level space.
  • Only Jive administrators can create spaces, so they must be requested.

Hope this helps others in their adventures with launching Jive!

Thanks to Deirdre Walsh for encouraging me to post this article.

Lyndsay Lantz

Information Architect | SailPoint Technologies

My company's Europe division had an annual offsite gathering last month. A group of leaders met to share, discuss, learn and tackle the next set of challenges. This year, they took another leap, virtually!


Crown.jpgI've been investing a lot of time to stop leaders from engaging in closed-off leadership conferences and to instead report from them with real-time insights. A big step forward is that you designate someone to be the fly on the wall, step into the blogging zone and report out on a moment-by-moment basis with impressions, quotes, pictures and more.

A next milestone is reached when no one needs to be designated anymore - when leaders themselves do the reporting.


At this recent leadership conference, I did nothing. I was virtually there with them - but simply to help promote the work that others were doing there on location. The presentations, the discussions, the break-outs, the impressions, they just kept getting published. I've counted more than twenty Swiss Re leaders that had taken the time to share their experiences - and not once, but again and again. It was truly vibrant reporting all the way up to the regional president.


The messages that resonate from such activities are strong. Aside from the actual content, the reporting itself said, loud and clear, that those leaders thought about their colleagues at home. Sharing is caring - easily said. But these leaders did it, consistently, despite hectic schedules, they took the time because they understood the value (and, nice side-effect, they clearly had fun doing it!). For employees in the many locations it was like being there and they viewed, liked and commented - direct interaction with the engaged leadership.


With Jive's reporting features it was effortless to follow the activity levels of the community. The main event took place on Thursday and Friday - 1.5 days - and the engagement resulted in over 10'000 views. Even without these huge numbers, I'd be proud of the virtual engagement of these leaders ... the numbers are the icing on the cake. Kudos!


Below are screenshots of daily activity:


(10 March > pre event video announcement)


(11 March > First leadership blogs)


(12 March > pre event discussions, more blogs)


(13 March > 1st day of the event)


(14 March > 2nd and final day of event)


(15 March > weekend!)

So as you might have guessed, this is our April fools contribution to the Jive community. Hopefully you all agree that the result of a usability study on Jive shouldn't be the reintroduction of Clippy, the Microsoft Office Assistant. That being said, if you need support around community adoption my colleagues at Pokeshot and our friends at Paladin Group, formerly JCS Consulting and Social Edge Consulting might be able to help.

In case you are interested, the reports come from our Splunk integration for Jive, details here Insanely great Reporting and Analytics for Jive

And yes, if you really want to embed Clippy, Merlin, Rover and Links into your Jive environment, we'll happily share the code with you for a donation to a charity of your choice. We do suggest, however, that you run this by your management and maybe also your therapist.

I'm using Comic Sans!




We all know and love that Jive is an extremely powerful and well thought out Social Business platform. However with great power comes a great … amount of end user training.

In our roles as community managers we constantly trying to find the right balance between traditional end user training (classroom, eLearning, training videos) and community driven training. Classroom training feels anachronistic, given the fact that Jive borrows a lot of UI paradigms from widely used social media sites. However, a purely community driven approach to end user training also has problematic areas, when users simply don’t “get” Jive and often stop using it very rapidly.


To solve this issue once and for all, we have conducted the biggest independent user experience analysis in the history of the Jive platform. Touching over 2 million end users (10% of Jive’s overall user base) at some of the largest and most respected companies that use the Jive platform, the project team consisted of 15 user experience designers, human-machine interface scientists and Jive consultants. Working full time over a period of nine months we interacted with close to 150 Jive community managers.

Besides conducting over 3500 ISO 9241 controlled usability tests with new and experienced Jive users in 23 countries, we analyzed a whopping 52 Terabytes of Jive Analytics and activity data using a custom developed big data analysis solution running on a 256-node Hadoop/Mahout cluster.

The results of the study are, to be honest, absolutely amazing. We’ll release the full 744 page report later this week. It is a truly fascinating read.


Chart showing distribution of user questions to different activities in Jive



Average weighted activities of approximately 2500 new users in their first week of Jive usage


However, we didn’t stop there. Using the results we were able to develop a solution that dramatically improves the learning and onboarding experience of new Jive users, and allows experienced Jive users to leverage the platform in ways we hadn’t thought possible. To make this available to the widest audience possible, we developed it for all Jive versions starting with Clearspace 2.5 up to the latest Jive Cloud versions.




The Jive Assistants


Please let me introduce:



Jive Assistants are powered by a next generation artificial intelligence system that accurately predicts what the user plans to do within the Jive platform. Through this technology we are able to make meaningful suggestions for action and provide context sensitive help anywhere in Jive.

A few examples:


Clippy, making himself comfortable on your Jive homepage


Example of a contextual action. Clippy knows you are searching for something



Never write a message alone again. Links happily types along with you.



Clippy is here to help, in case need support for that important TPS report. I can’t imagine what I would do without him anymore.


When Links saves a document with you, you know it is saved! Just look at how organized that cat is.


Tag suggestions are so much more relevant with Merlin helping out


Admit it: You missed this:



Community acclaim is much more rewarding when Rover chips in.



So there you have it. Social Business, big data analytics, cloud computing and artificial intelligence hard at work to make training in Jive so much more relevant.


Jive Assistants are actually a real thing, made possible by the awesome work from the people at with their clippy.js library.


Jive Assistants can easily be included in your Jive instance via a theme. For a small contribution to a charity of your choice, we’ll happily share them with you.

In our next blog post, we’ll talk about using to improve community engagement.

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