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Hi - I am a passionate researcher and practitioner in the field of knowledge management and social collaboration. I am leading a global program to roll out Jive7.0 to drive business transformation at Euroclear. I am keen to hear war stories, tips and lesson learned from others. I am also happy to share my experience with this community. I have been sharing my thoughts on social collaboration, enterprise 2.0 on @bonniecheuk (twitter) and on my blog Feel free to connect. I am keen to learn from you.

Hello everyone!


As you prepare to go to this amazing conference, I wanted to share something I did last year that was very successful.


As I was the lucky one going to JiveWorld, I wanted to give everyone back in the office a kind of 'live-ish' feed from JiveWorld. So the night before, in my lovely Vegas room, I created an open group and called it JiveWorld 2013. I added a nice picture of the view from my room and then started feeding back with blogs, links to the keynotes, discussions, pictures, videos etc.

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Every day I posted my agenda and wrapped up with a summary:

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At the start of each presentation session I created a draft blog and made live notes on the iPad or MacAir, and took a few pics... and then in between I tidied them up and published (don't forget go to Content > Authored > Drafts to find your draft blogs). It was super easy and by the time I flew back to NYC I had a really popular group going, with loads of interaction and comments from those back at base.


I created blogs on 'customer case studies' for PGi, Mylan, RBC, Motorola, American Airlines, Allstate, T-Mobile, UBM... and more. I added a blog on 'what other companies call their Jive platform', and of course posted discussions about Jive 7, gamification, and Eddie Obeng!

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My discussions encouraged feedback... and I was able to get fast answers to questions from the Genius Bar and Jive experts.

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I posted my video of the pool dancers... got to share the atmosphere!

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On the way home, I did a 'key takeaways' blog that included my main observations on Jive direction, mistakes other companies had made, what we did right with our implementation, upcoming features, and technical notes. I included a section on the value of my trip, which I am sharing below:


Value of going to JiveWorld

Most valuable 3 days at work this year because:

  • Make connections with peers in the same job role or doing the same thing, experiencing the same challenges, successes
  • Get go-to people for answers
  • Make personal connection with Jive team
  • Find answers to problems you are experiencing – see how other customers have got around any issues (or learn that everyone is having the same problem)
  • Learn what you are doing right
  • Learn what you are doing wrong
  • Learn from other’s mistakes
  • Learn what is new in next release, what’s coming…
  • Able to share all that is learned with the Vibe community
  • Find opportunities


The secret of this JiveWorld group I guess is speed and mobility, which Jive enables. We all know how tedious it is to have to write up reports 'post-event'... blogging throughout made it very easy and exciting. This totally justified my trip. This group became a resource for people to refer to, and when the recordings of sessions became available later, I added them. By the time I arrived at JFK, it was time to relax...

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