Skip navigation

Hey Jive Community managers, once again this year for Community Manager Appreciation Day, Jive wants to celebrate YOUR accomplishments in helping transform the way your company works with customers, or partners, or employees, or all of those people!!


Starbucks coffee.jpgAs a small token of appreciation for all your hard work, we want you to go to Starbucks, on Jive!  But of course, this community stuff is about SOCIAL and SHARING right!!

So all you need to do to get a $10 Starbucks gift card is make a post in this group or in Jive External Communities before the end of CMAD week (CMAD is Monday, January 25), @mention me or Becky Leung that contains two things:

  1. Tell us what Jive is at your company.  That's right, it could be as easy as saying 'Jive is <fill in the blank> at <company name>.'  Or you could make it longer if you want.  That's cool, but what we're looking for here is something that conveys the value or transformation that Jive is bringing about at your organization.
  2. Some result or anecdotal feedback you've received in 2015 that you know of about your community.  Maybe it's finding an answer faster than before, maybe it's something about finding someone across the globe that helped move some idea or project forward or maybe you've seen customer retention rates improve 10% or employee engagement go up 15%.


We want to hear that appreciation you so deserve for all that hard work, so share away!  And hopefully this facilitates more connections with your peers at the same time.


Last year we asked for people to share screenshots as well so if you want to do that as well this year, I know customers appreciate seeing examples of other customer's Jive implementations.  By the way, for anyone interested I tried to catalog these screenshots that were submitted last year here - Examples of employee-centric communities on Jive  and Examples of customer and partner communities on JiveX  - if you're interested in checking them out.


Anyway, here's to all the great Community Managers yet again in 2016 that are driving their companies forward on Jive!


And remember, we're always looking to promote our customers as thought leaders so if you're interested in thought leader opportunities check out Advocate Opportunities in the Customers - Jive Hub area.

Happy New Year!

In Denver (my home base) we celebrate the New Year with fireworks on the 16th street mall at midnight.  I don't know how many years this has been going on but it has been happening for at least the 15 years that I've lived in Denver.  One thing that strikes me as I look at pictures of this time-honored tradition over the years is the skyline continues to change every year.  Us Denverites continue to love the experience; it just looks a little different every year.



If you're a veteran of Jive's Internal Communities practice group you'll know we've been talking about internal communities in this very group since 2009.  We all enjoy the experience of sharing ideas, successes, and challenges with a growing pool of practitioners.  But the "skyline" has changed from time to time over the years.  You've probably noticed a significant change that happened this weekend.  I wanted to let you know more about these changes and also ask for your input and assistance as we continue to evolve and improve these dedicated areas for community management practitioners.


First off, a little more about what's changing and what's driving the changes...


A "face lift" for the Internal Communities group home page with two goals in mind:

  • Make these pages responsive and easy to browse on a mobile device
  • Raise awareness of the Q&A and peer-to-peer conversations that are the lifeblood of this community

Please share your feedback or additional suggestions, either in the comments here or through the poll What would you like to see in the Internal Communities group?


Behind the scenes, expanded commitment by Jive to facilitating and cultivating vibrant communities of practice among our customers and end users.

  • Providing community management and expert input on a more regular and sustained basis to help assure timely answers or routing of questions and high-quality engagement.
  • Don't worry we're not here to take over or get in the way, just to help keep things moving and connect the dots in a more timely fashion where we can!
  • Gather feedback and insights around what's top of mind for our key practitioners


So what next?  If you don't mind:


  1. Take the time to review the new Internal Communities group home page and comment here with your feedback
  2. Provide your feedback on what content and interaction is or would be most valuable - What would you like to see in the Internal Communities group?
  3. If you prefer, feel free to DM or reach out privately (remember to follow me so I can follow you to enable private messaging)
  4. Participate!  Ask a question that is top of mind, share some community management tips or approaches that your peers might benefit from, or find a question to answer Open Questions


Thanks and Happy New Year!

Christy Schoon

It's 2016 and I know you're already rolling. I thought this might be a good moment for a shout-out to the whole CM community out there. Another year of full-on passion has just begun.


CM.pngEven at my company people often still look at me with that "what's that?" look when you tell them that you're a community manager. So, should you have that experience, just forward the below:


A community manager is someone who's bright, crazy and passionate. A community manager believes where others might not see or give a damn. A community manager already runs while others still stand and ponder. A community manager flies where other don't even see the wings. Community managers are doers and fervent believers, eternal optimists and roaring idealists, loud-mouth visionaries and lovable nutcases and occasionally they are also pains in the butt, too - but always with the best interests of the community at heart.


Community managers thrive on honesty, openness and care. Community managers are rebels with a cause. The cause to make people happy, the cause to do everything in their power to motivate and empower and engage and inspire everyone in the community. Community managers build and foster and connect with emotion, with heart. For community managers, it's personal. It's not a job, it's a community, a bunch of human beings, family.


Community managers are change agents. They nurture and embrace and nudge and sometimes push to get more emotion, more heart, more fun, more life into the community. Community managers kick ***, play the court jesters and help in any way they can. They offer what's required - advice, smiles, ideas, sparks and sometimes bear-hugs, too. Community managers do whatever, whenever, wherever. With them, the physical and the virtual worlds come together. They are the heart, they are the soul and often they are the conscience, too.


To all the community managers out there: Let's make 2016 the next most awesome year ever! To everyone else, remember that community managers, as much as they like giving, enjoy getting those smiles and hugs, too.


Happy 2016 everyone!

PS: For all those coming to JiveWorld16 - I'll see you there! I'll be sharing some of my experiences around leadership engagement. Special shout-out to Kathryn Everest and Claire Fletcher for making it possible - greatly looking forward to it.

Filter Blog

By date: By tag: