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tags.jpgOne of the ways to improve the findability of content in Jive is to add tags, especially if the author has not included specific keywords as tags that people are likely to use when searching for that content. But users who are not system administrators can't edit tags on content they did not author (except for documents).


Here's a simple hack that gets around this and allows users to add tags to content they did not author: add a comment on the item and insert inline tags in it. These tags affect the search results for the original content item. Since people may not be familiar with how to create inline tags, here are quick instructions.


To add tags to content that you can't edit (everything except documents), add a comment on that item and insert tags in the comment. You can insert tags inline in text in Jive by typing # and then typing the tag. The trick is to let the list of suggested tags pop up and select the one you want, or else create a new one. You'll know you were successful when the # changes to a tag symbol. See, for example, these:

  • inline tags
  • #crowdsource  (there was no existing tag so when I hit enter it failed to create a new one -- the # remains)
  • crowdsource (this time I noticed there was no existing tag, so I clicked the link displayed that said to create a new tag, and the # was replaced by the tag symbol)

Are you a community manager extraordinaire? Are you hungry for more knowledge?

Are you a socially-savvy exec who sees and lives the value of social business?

Are you a new community manager or admin looking for ideas, tips and tricks to get your community thriving?


If so, the Jive Mentors Program is perfect for you!



What is it?

The Jive Mentors Program connects new community managers, execs, and administrators to experienced users across different organizations in order to explore social business topics of their choice related to the success of their Jive communities.



What are the benefits of participating?


  • Build your expertise. Mentors are provided with a unique experience to apply their expertise outside of their organization and network with peers from different organizations.
  • Points, points, points! Additionally, the Jive Mentors Program is another opportunity for mentors to progress within the Jive Advocates Program. Mentors will receive 450 points for every mentee they mentor to completion. That's more than a quarter of the way towards a free JiveWorld ticket! Additionally, Advocates can receive special recognition and privileges in JiveWorks, including special rewards such as the chance to participate in industry thought leadership activities, a special badge after becoming a Jive Champion, discounted tickets and VIP experience at JiveWorld (VIP seating, Champions meet-up), and more.
  • Valuable insights. Mentees receive coaching, guidance, and the opportunity to build valuable relationships with experienced social business leaders. The true value of the Jive Mentors Program is realized when mentees achieve the objectives they envisioned.





Who should participate?


Consider being a mentor if....

  • you recently launched your community and have recent experience with onboarding and community planning/launching best practices
  • you have significant community management experience and are comfortable with the entire life-cycle: planning, building, launching, managing (and repeat!)
  • you are a social business exec supporting communities and their success within your organization



Consider being a mentee if...

  • you are a new community manager, admin, or exec looking for best practices
  • you are an experienced user but want to learn more about specific topics (exs. user adoption, community launch, expanding your use cases, improving engagement, etc.)


How do I find a mentor/mentee to work with?


Mentors and mentees will use their respective Jive Internal Communities or Jive External Communities groups within the JiveWorks community to find their partners.


To reply to existing requests, go here: Open Mentoring Opportunities


To create a new request, follow these steps:

  1. Create a QUESTION. Title it "Seeking Mentor (or Mentee)"
  2. Include the following information about yourself to ensure you find a good match:
    • Name, Title, Company
    • Industry, # of employees
    • Type of Jive community you have (internal, external, or both)
    • Topics you'd like to discuss
    • Anything else you'd like to share with your partner
  3. Post it and wait for your eventual partner to respond! After a match is made, mark their comment as Correct!




What is the structure of the program?


Mentorships are structured around three 30-minute engagements (phone calls or virtual meetings). Mentors and mentees may wish to use the Mentorship Planning Framework.docx to help guide their conversation.


The first call is an opportunity to get to know your partner, identify a topic/goal, and discuss first steps forward. The second call provides both mentors and mentees a chance to reflect on their progress and dig deeper/course correct. The third and final meeting should be used to debrief on findings and define a plan for continued learning post mentorship.


The mentorship is officially over when participants have conducted all three calls and completed their respective post-mentorship surveys (below):

Mentors Survey

Mentees Survey


Should both parties desire to, mentors and mentees are encouraged to continue their conversations beyond the three meetings. Mentors can work with multiple mentees at one time and both mentors and mentees can participate as often as they'd like.


Questions? Check out these docs:

Mentees: Do's and Don'ts

Mentors: Do's and Don'ts

Mentorship Planning Framework.docx

Mentors Program Resources Library



For any other questions, contact me! Miguel Rodriguez
















I’ve really enjoyed being your peer-to-peer community manager for Internal Communities.


Thank you Libby Taylor for giving me this wonderful opportunity to get more involved. I manage our Neo community, but it’s majority back end, which is something i’m hoping to change in 2017. This activity has allowed me to be a Community Manager for a community, i’ve contributed blogs to encourage conversations, i’ve helped colleagues with their questions, i’ve jumped on calls to troubleshoot issues and i’ve taken part in conversations about other communities and challenges they’re facing, so wonderful to see everyone comment and help each other out. It’s been a really valuable experience.


This isn’t the end, i’m still going to be popping into this community and helping out as much as i can. I’m looking forward to seeing who our next quarter's peer-to-peer community manager is.

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