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Internal Communities

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I was reading john.schneider's excellent post How Intranets Help Fight Corporate Amnesia and thought I should share my take on it.  I believe that in addition to the knowledge that needs to be retained to keep the business running, employees also need to feel that they belong to something bigger than themselves.

 

In my case, I joined IBM's Printer Division way back in the 1980s, after which it was spun off to become Lexmark in 1991.  There's a lot that's happened over those years, many things that old-timers like me with failing memories like to be reminded of from time to time and that newer employees enjoy discovering about the company.  Not to mention that along the way we've acquired over a dozen other companies, each with their own interesting history that everyone else in the organization would benefit from knowing about.

 

I was cleaning out my office cabinets a couple of years ago and found all this old stuff I'd been hanging onto, so I decided to share it by creating the Lexmark History Virtual Museum and inviting others to do the same:

 

Lexmark Museum.PNG

 

 

It's a place where people can share and create institutional memories through pictures, files, stories, and reminiscing conversations.  We now have about 50 items in our collection with more being added all the time and average around 50-200 visitors a month. 

 

What might you expect to see in the museum?  Maybe our first attempt at a Corporate Communications internal magazine.  Or that time President Clinton visited.  Or when Marketing decided to create custom Hot Wheels cars as promotional giveaways ...

 

Happenings.PNG    Clinton.PNG     Hot Wheels.PNG

 

... or even 30-year-old pictures of current employees:

old pic.PNG

 

The point is that fighting Corporate Amnesia isn't just about remembering how to get the job done, it's about remembering who you are as an organization and where you came from.  Creating a virtual museum for your company in Jive is a simple, easy way to capture that history and share it with future generations of employees.

Knowledge is more than power. In business, it is a key driver of competitive advantage. As important as corporate memory is, today it is more fleeting than ever. With older employees set to retire en masse and younger workers job-hopping like never before, it’s more critical than ever for organizations to find ways to stop the brain drain and preserve valuable institutional knowledge.

 

In my new article in CMSWire, I discuss the ways in which companies can use an interactive intranet to stop corporate amnesia in the face of unprecedented challenges including rampant employee turnover, a deluge of new data and the fragmentation of knowledge within globally dispersed and increasingly office-less organizations.

 

Not only does an interactive intranet make knowledge more visible, searchable and memorable, recent studies show it also make employees smarter! By enhancing workers’ meta knowledge (“who knows what” and “who knows whom”) and ambient awareness (the unconscious acquisition of knowledge gleaned from observing communications between other coworkers and teams), companies can become more flexible, adaptable and profitable.

 

To learn more about the traditional company intranet has morphed from a static homepage into a knowledge-sharing and retention WorkHub that replaces everything from the file cabinets and bulletin board to the telephones and water cooler in your office by making invisible work visible, check out How Intranets Help Fight Corporate Amnesia.

 

2016-29-June-Dazed-and-Confused.jpg

heisenberg

Get ready with SmarterPath

Posted by heisenberg Apr 22, 2016

Webbildkleiner
This month we are kicking off our special "Get ready with SmarterPath" YouTube activity, during which we will explain how to work with our social learning solution.

Our short video tutorials will show different types of users how to create courses and exams, maintain library assets, assign or enroll into courses, complete courses, run reports on participants in SmarterPath.

 

The goal is to give our users a better understanding of SmarterPath and to ensure they get the most out of this powerful social learning tool. The videos will enable users to quickly and easily boost their knowledge of SmarterPath, and can be watched at any time and as often as they like. Users can also share the videos with their colleagues or training supervisors.

 

Get ready for our first tutorial in April 25th which will be published on our YouTube-Channel. Please join and follow us!

 

SmarterPath is a cutting-edge social learning solution that incorporates learning into employees’ daily work routine by binding social and learning aspects together. It approaches learning as an on-going experience applying principles of learning from one another to get work done and brings e-learning processes of any organization to a different level by embedding learning directly into the user experience.

 

For more information, visit the SmarterPath website or watch the short intro video.


We look forward to your feedback!

 

 

Christopher Böckelmann
Marketing Manager Pokeshot///SMZ
christopher.boeckelmann@pokeshot-smz.com

crack·er·jack

/ˈkrakərˌjak/

 

NORTH AMERICANinformal

 

noun

 

plural noun: crackerjacks

 

an exceptionally good person or thing.
OR this:
crackerjack.png
You may have noticed that we refreshed our gamification strategy on the Jive Community at the new year.  For more detail check out A brand new game for The Jive Community.  My favorite part of the Jive Community is people helping people.  You may be a community manager, developer, community strategist, customer evangelist, partner business analyst, strategy consultant - the list goes on.  We are all passionate about the work we do in our roles and are happy to help others out along their community journey.  Do we need badges and points to help each other out?  NO!  Is it fun to earn badges and points?  YES!
The progressive Crackerjack badge crackerjack_badge.png is all about answering other people's questions.  It doesn't matter if your answer is right or wrong - you are simply trying to help.
Along with the gamification refresh at the new year, Internal Communities saw a face lift using tiles and I did a little cleanup of old questions that were no longer valid due to old versions or had already been answered but didn't have answered questions marked.  During this cleanup process I noticed something interesting.  There were quite a few unanswered questions that are still valid questions today even though they may have been asked in 2010.

WHAT WERE YOU SAYING ABOUT MY CRACKERJACK SCORE???

 

 

So please check out the questions and think about contributing to at least one.  I know you have a good response based on your experience.  Your contributions are extremely valuable.  We are all looking for answers but sometimes it just helps to hear that someone else has a similar challenge.

 

 

BTW, I'm looking forward to seeing as many of you as possible at JiveWorld16!  If you get in Sunday come to the unofficial meetup Annual "Pre-Conference" (Unofficial) Meetup Sunday, March 13 .  I can't wait to see you!

 

thinking tiara.jpg

(I'm wearing my Vegas tiara.)

 

SOCM2016 Draft Cover Shadow.pngWhen The Community Roundtable launched in 2009, the idea of measuring the markers of community success was unheard of; community management was considered an art that couldn't be taught - or measured.

 

Seven years later, many platforms have developed sophisticated analytics capabilities for their communities, giving community managers dashboards and annual reports with which they can measure and benchmark the activity and output of their communities. Jive has invested a lot of effort to providing dashboards and other insights that make it more possible than ever for you to measure the value and ROI of your community.

 

So why do you need to spend 25 minutes taking the State of Community Management survey?

 

Because platform-driven data is powerful but it only tells you one important part of the story - the output. It doesn't tell you much about how you invest your resources to get that output - your community management approach.

 

For the last six years, we have been tracking the management behaviors that make for successful communities. How critical is strategy? Does executive engagement really matter - and from whom? How do content and programs fit together to drive engagement? Does the community management work you do outside the platform translate to community success? How do policies and governance affect the community? Do strong value statements derive strong engagement? What are the most effective times to be higher-touch with your members?

 

The list goes on and on. And the better the data and benchmarking you can get out of your platform, the more powerful this other information becomes - the data that is the lifeblood of the State of Community Management survey.

 

We’re taking a closer look at the data from the Jive customer segment of our 2015 survey population for a custom benchmark report to be presented next month at JiveWorld 2016 - and come chat with us about the research at our booth.

 

3 Reasons to Participate in TheCR’s State of Community Management 2016 survey

 

  1. Improve your strategic perspective: Upon completing the survey, you will automatically receive your maturity score by the eight competencies in the Community Maturity Model which will help you understand your program's biggest strengths and weaknesses.
  2. Gain stakeholder confidence: by involving stakeholders in completing the survey, it will help you and them understand the scope of community management responsibilities and start having the right conversations about what to prioritize and invest in.
  3. Be credible: By contributing to the most widely read research about communities, you are contributing to the broader understanding of the community opportunity, which gives you more credibility and career opportunities.

 

SOCM2016_GetStarted_Badge.png

 

So what are you waiting for?

 

Take the survey today!

 

We’ll even give you coffee or let you donate $5 to No Kid Hungry.

Hey Jive Community managers, once again this year for Community Manager Appreciation Day, Jive wants to celebrate YOUR accomplishments in helping transform the way your company works with customers, or partners, or employees, or all of those people!!

 

Starbucks coffee.jpgAs a small token of appreciation for all your hard work, we want you to go to Starbucks, on Jive!  But of course, this community stuff is about SOCIAL and SHARING right!!

So all you need to do to get a $10 Starbucks gift card is make a post in this group or in External Communities before the end of CMAD week (CMAD is Monday, January 25), @mention me or becky.leung that contains two things:

  1. Tell us what Jive is at your company.  That's right, it could be as easy as saying 'Jive is <fill in the blank> at <company name>.'  Or you could make it longer if you want.  That's cool, but what we're looking for here is something that conveys the value or transformation that Jive is bringing about at your organization.
  2. Some result or anecdotal feedback you've received in 2015 that you know of about your community.  Maybe it's finding an answer faster than before, maybe it's something about finding someone across the globe that helped move some idea or project forward or maybe you've seen customer retention rates improve 10% or employee engagement go up 15%.

 

We want to hear that appreciation you so deserve for all that hard work, so share away!  And hopefully this facilitates more connections with your peers at the same time.

 

Last year we asked for people to share screenshots as well so if you want to do that as well this year, I know customers appreciate seeing examples of other customer's Jive implementations.  By the way, for anyone interested I tried to catalog these screenshots that were submitted last year here - Examples of employee-centric communities on Jive  and Examples of customer and partner communities on JiveX  - if you're interested in checking them out.

 

Anyway, here's to all the great Community Managers yet again in 2016 that are driving their companies forward on Jive!

 

And remember, we're always looking to promote our customers as thought leaders so if you're interested in thought leader opportunities check out Advocate Opportunities in the Jive Customers area.

Happy New Year!

In Denver (my home base) we celebrate the New Year with fireworks on the 16th street mall at midnight.  I don't know how many years this has been going on but it has been happening for at least the 15 years that I've lived in Denver.  One thing that strikes me as I look at pictures of this time-honored tradition over the years is the skyline continues to change every year.  Us Denverites continue to love the experience; it just looks a little different every year.

denver_fireworks.png

 

If you're a veteran of Jive's Internal Communities practice group you'll know we've been talking about internal communities in this very group since 2009.  We all enjoy the experience of sharing ideas, successes, and challenges with a growing pool of practitioners.  But the "skyline" has changed from time to time over the years.  You've probably noticed a significant change that happened this weekend.  I wanted to let you know more about these changes and also ask for your input and assistance as we continue to evolve and improve these dedicated areas for community management practitioners.

 

First off, a little more about what's changing and what's driving the changes...

 

A "face lift" for the Internal Communities group home page with two goals in mind:

  • Make these pages responsive and easy to browse on a mobile device
  • Raise awareness of the Q&A and peer-to-peer conversations that are the lifeblood of this community

Please share your feedback or additional suggestions, either in the comments here or through the poll What would you like to see in the Internal Communities group?

 

Behind the scenes, expanded commitment by Jive to facilitating and cultivating vibrant communities of practice among our customers and end users.

  • Providing community management and expert input on a more regular and sustained basis to help assure timely answers or routing of questions and high-quality engagement.
  • Don't worry we're not here to take over or get in the way, just to help keep things moving and connect the dots in a more timely fashion where we can!
  • Gather feedback and insights around what's top of mind for our key practitioners

 

So what next?  If you don't mind:

 

  1. Take the time to review the new Internal Communities group home page and comment here with your feedback
  2. Provide your feedback on what content and interaction is or would be most valuable - What would you like to see in the Internal Communities group?
  3. If you prefer, feel free to DM or reach out privately (remember to follow me so I can follow you to enable private messaging)
  4. Participate!  Ask a question that is top of mind, share some community management tips or approaches that your peers might benefit from, or find a question to answer Open Questions

 

Thanks and Happy New Year!

Christy Schoon

It's 2016 and I know you're already rolling. I thought this might be a good moment for a shout-out to the whole CM community out there. Another year of full-on passion has just begun.

 

CM.pngEven at my company people often still look at me with that "what's that?" look when you tell them that you're a community manager. So, should you have that experience, just forward the below:

 

A community manager is someone who's bright, crazy and passionate. A community manager believes where others might not see or give a damn. A community manager already runs while others still stand and ponder. A community manager flies where other don't even see the wings. Community managers are doers and fervent believers, eternal optimists and roaring idealists, loud-mouth visionaries and lovable nutcases and occasionally they are also pains in the butt, too - but always with the best interests of the community at heart.

 

Community managers thrive on honesty, openness and care. Community managers are rebels with a cause. The cause to make people happy, the cause to do everything in their power to motivate and empower and engage and inspire everyone in the community. Community managers build and foster and connect with emotion, with heart. For community managers, it's personal. It's not a job, it's a community, a bunch of human beings, family.

 

Community managers are change agents. They nurture and embrace and nudge and sometimes push to get more emotion, more heart, more fun, more life into the community. Community managers kick ***, play the court jesters and help in any way they can. They offer what's required - advice, smiles, ideas, sparks and sometimes bear-hugs, too. Community managers do whatever, whenever, wherever. With them, the physical and the virtual worlds come together. They are the heart, they are the soul and often they are the conscience, too.

 

To all the community managers out there: Let's make 2016 the next most awesome year ever! To everyone else, remember that community managers, as much as they like giving, enjoy getting those smiles and hugs, too.

 

Happy 2016 everyone!

PS: For all those coming to JiveWorld16 - I'll see you there! I'll be sharing some of my experiences around leadership engagement. Special shout-out to Kathryn Everest and Claire Fletcher for making it possible - greatly looking forward to it.

Drive Jive adoption

Discover how peer recognition can drive adoption of Jive and increase social collaboration.

Save your spot now!

 

Webinar Details
Thursday, November 12th
2:00 PM ET | 11:00 AM PT

 

TemboSocial Recognition in Jive is a deeply integrated peer recognition program that engages employees, strengthens corporate culture, and makes your managers be better managers. By making employee appreciation highly visible and available anywhere in Jive, TemboSocial Recognition creates meaningful content that keeps people engaged.

On November 12 at 2 PM EST, join Jive and Social Edge Consulting partner TemboSocial for an interactive webinar that will show how social recognition is a business asset by:

  • Retaining your best employees
  • Increasing customer satisfaction
  • Improving profitability
  • Driving Jive adoption

 

Introduction by:

AndrewAndrew Kratz is the president and founder of Social Edge Consulting. He has spent his distinguished 20-year career overseeing strategic information technology operations for Fortune 500 companies. At both the Bank of America/Merrill Lynch and The McGraw-Hill Companies, Andrew led his teams through numerous enterprise-scale business implementations and deployments. He started Social Edge Consulting in February of 2012 to help businesses capture the synergy between their employees, partners and clients through social collaboration software.

 

 

 

 

 

 

Speaker:

Brennan_headshotBrennan Kirby is an employee recognition expert with TemboSocial. Brennan’s work focuses on helping enterprise organizations harness the power of social business.TemboSocial Recognition in Jive is an employee peer recognition solution that’s integrated into Jive Places, Activity Feeds, Actions and the new Jive Profile Page. It's how companies like Royal Bank of Canada, BMW, and Greystone are magnets for top talent.

 

 

 

 

 

 

 

Register for TemboSocial Recognition webinar

Hi Everyone,

 

Last week we attended a great event where we shared information and demoed our newest apps: Jive Daily, Jive Chime, and Jive Circle. Here's a summary of the apps and great resources for you to use.

Big thank you to, sandy.cook and james.white for presenting and demoing the new integrated solutions.

 

So, why did we talk about? What's the new trend?

The modern interactive intranet for the modern employee brings with it a variety of great products to serve all the new needs that are out there. People use more and more apps on their mobile devices to get connected with friends, stay up-to-date, and get their tasks done. That's in their personal life but how do we address similar expectations in their work environment?

 

Over the last 6 months Jive introduced three new purpose-built apps to the market:

 

 

Are these apps integrated with Jive n?

YES!

Our Jive n 2015.3 cloud release provides a complete integration with the three new Workstyle apps. But not only that. As we showed in the session, these apps are integrated between themselves, to make employees happier and more successful with the tools and information that they need at their fingertips.

 

How can I get the new apps to my devices?

We were very happy to see the excitement in the room when we said that most of the products are for FREE!

  • Jive Daily: Admins simply need to enable this app in Jive n and users can simply start seeing the news in the mobile app. They can start Liking and Commenting on posts and enjoy the cool Inbox. Also, they can easily tap on a person's name and start Chiming them (you need to download the free Jive Chime app)
  • Jive Chime: Users can simply go to the App Store, Google Play, or www.jivesoftware.com/chime and get the app for free. Download it both to your desktops and your mobile devices to stay connected at all times.
  • Jive Circle: Contact james.white for questions about how to connect your Jive n identity to Jive Circle. We have a special promotion nowadays

 

How can I learn more?

Join our upcoming webinars to see the integration with Jive n in action. We will walk you through the actual steps in the guides above and make sure to answer your questions:

  • Save your seat for Jive Daily webinar: Sign up here: http://jive.to/1OAhcFR
  • We will update you with the registration link to the Jive Chime + Jive Circle webinar

Join our spaces in Jive Community:

Jive Chime

Jive Daily

Jive Circle

 

 

Thank you for coming. Please don't hesitate to contact us with questions and feedback.

 

 

Libby Taylor

profile-image-display.jspa.pngThis morning I got some really sad news. Kristen Ritter, a good friend and huge social business champion just passed in a fatal car accident, not many details are known yet.

 

For those of you who know Kristen, you know she was energetic, passionate and generous - and a force to be reckoned with in our (community) space. I know some of you in this space know her well and consider her a trusted colleague and friend, as I do, so I wanted to be sure to share this news and celebrate our friend.

 

There are a handful of colleagues in the social space that I consider great personal, professional friends and Kristen was among that handful. When I was still in social strategy at CSC, and before I ever met her in person, she found me on Twitter and not just engaged me on social practices, but had the nerve to trash talk my Patriots!

 

profile-image-display2.jspa.pngI met her for the first time IRL at the Enterprise 2.0 Conference in Boston June 2010. She was there on a mission to soak in every best practice she could, connect with those already in the space and doing her "final pass" research on her top vendor choices. She made friends easily and soon joined a network of many of us fiercely committed to change the way work gets done. She picked my brain - and so many other "early adopters" - about the space, about best practices and about JIVE way before she became a Jive customer. And when she became a Jive customer, she was an fierce Jive champion - and I know pushed Jive to be better.

 

Kristen gave back to those who helped her and those that came into this space behind her. There was a time in my past role as social business strategist at CSC that I really needed help benchmarking some data for a tough conversation. Kristen responded without hesitation - she was just like that. At various points from there on we knew if the other emailed or texted it meant we needed help brainstorming a problem. She was that humble and generous.

profile-image-display3.jspa.png

This hit me hard today. Really hard. I will miss you Kristen and I send thoughts and prayers to your family and friends.


As many of us at Jive have already been sharing internally, from Elisa Steele to Tony.Zingale to Kathryn Everest to so many others she touched, our heart goes out to Kristen and her family on this so very sad and tragic news.  To not just me, but to so many of us at Jive, Kristen was a long time friend.  Tony Zingale had made this comment when he learned of the news "she was the epitome of one of the original Jive advocates."  I couldn't agree more.

 

 

 

And remember. Pats over the Jets. Even in heaven.

 

 

 

FYI External Communities The specified item was not found. Jive Champions

What’s the key to a making an intranet useful and relevant? Making your employees happy with the tools and integrations they need is just part of it. Join us tomorrow for a Tweet Chat moderated by Zeus Kerravala, Founder and Principal Analyst of ZK Research to discuss these questions and more. The Chat kicks off at 9AM PT / 12PM ET / 1600 GMT on Thursday, October 1, 2015. You can join the conversation by using the #IntranetRedefined hashtag.

 

The following questions will guide our discussion:

  • What do intranets look like in the digital era?
  • Can mobile apps replace an intranet?
  • Beyond the technology, what needs to happen within an organization for an intranet to be successful?

 

Be sure to join us as we kick off our 2015.3 Jive-n Cloud Release!

If you were unable to attend yesterday's webinar, Amplified Connection, Heightened Engagement: Pairing Jive-n and Jive-x to Evolve your Enterprise, be sure to check out the webinar recording below and add any questions you have for Todd Moran and Becky Dozier here! Becky will also be following up with a deep-dive blog post that includes more detail around some of the specific successes, 'epic fails,' and lessons learned that came with launching two business-critical collaborative communities within a 170k+ organization, so look out for that in the coming weeks! A huge thanks to Todd, Becky and Schneider Electric for sharing their time and expertise with us.

 

In support of the Internal Communications team's goal of motivating and educating employees, this position will be responsible for managing internal communications and its channels. This role will also act as community manager for the company's social business platform (on Jive!) including the management and maintenance of the site and communities.

 

If interested or know someone who might be, check out the full job description here.

 

Thanks!

A Jive blog is an outlet for sharing insights, a vehicle for increasing visibility around a topic or initiative, and a catalyst for collaboration. I find internal stakeholders sometimes have anxiety around blogging so once we get their blog up and running, I often share these tips. They're guaranteed to have clients publishing their first post by the end of the business day.

 

1. Know your audience.

Who are you writing for? Managers? New employees? People who work in a specific industry, department, region or office? Understanding your audience will help you create content that resonates with them.

 

2. Blog about what you know.

Our firm is expertise-driven, so chances are you’re an expert on something—and that’s exactly what you should write about. Don’t keep your knowledge tucked away for fear of giving away your “secret sauce.” Readers want something they can’t get elsewhere, so put it all out there.

 

3. Be yourself.

The best blogs are often informal and conversational. When you write the way you would talk, it humanizes your blog. Your post isn’t as much about what you say as it is how you say it. Be sure grammatical and spelling flubs aren’t detracting from your message.

 

4. Craft a captivating headline.

No matter how great your content is, it won’t get clicks unless it has a catchy headline. Use more action words and verbs and fewer nouns.

 

5. Keep it short.

Readers want to finish your blog in two minutes or less. Aim for 300-500 words, but do what feels right in order to convey your message. Simplify your blog by sticking to a single idea for each post.

 

6. Make it easy to digest—and fun to look at.

Readers love small chunks of information. Break up your post by including subheads or lists. Add visual appeal with photos and infographics.

 

7. Close with a call to action.

Don’t leave your readers hanging. Wrap it up by posing a question and asking them to comment with their own experience or idea. You can also invite them to:

  • visit another site for more information,
  • download a helpful presentation or resource toolkit,
  • watch a relevant video,
  • join or follow your group or space where they can receive the latest updates on your topic straight to their inbox.

 

 

8. Make it easy to find.

Much like a search engine, Jive funnels up content based on a user’s search terms. Take advantage of this by tagging your content with key words and key phrases.

 

9. Be consistent.

Fresh content is what drives traffic to your blog, group or space on Jive. Blogging on a regular basis builds credibility so create a calendar and stick to it. Aiming to publish one new blog per month is a good baseline.

 

Fear of overcommitting? A team blog is a great way to share the workload, include a variety of perspectives and maintain consistency.

 

10. Show your readers some love.

If other people comment on your blog, respond! Answer their questions or simply acknowledge their feedback with a quick “thank you.” This will encourage them to come back.

 

Show your readers you listen to them by paying close attention to their feedback. Let their “likes” and comments guide your future posts.

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