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Internal Communities

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tags.jpgOne of the ways to improve the findability of content in Jive is to add tags, especially if the author has not included specific keywords as tags that people are likely to use when searching for that content. But users who are not system administrators can't edit tags on content they did not author (except for documents).

 

Here's a simple hack that gets around this and allows users to add tags to content they did not author: add a comment on the item and insert inline tags in it. These tags affect the search results for the original content item. Since people may not be familiar with how to create inline tags, here are quick instructions.

 

To add tags to content that you can't edit (everything except documents), add a comment on that item and insert tags in the comment. You can insert tags inline in text in Jive by typing # and then typing the tag. The trick is to let the list of suggested tags pop up and select the one you want, or else create a new one. You'll know you were successful when the # changes to a tag symbol. See, for example, these:

  • inline tags
  • #crowdsource  (there was no existing tag so when I hit enter it failed to create a new one -- the # remains)
  • crowdsource (this time I noticed there was no existing tag, so I clicked the link displayed that said to create a new tag, and the # was replaced by the tag symbol)

Are you a community manager extraordinaire? Are you hungry for more knowledge?

Are you a socially-savvy exec who sees and lives the value of social business?

Are you a new community manager or admin looking for ideas, tips and tricks to get your community thriving?

 

If so, the Jive Mentors Program is perfect for you!

 

 

What is it?

The Jive Mentors Program connects new community managers, execs, and administrators to experienced users across different organizations in order to explore social business topics of their choice related to the success of their Jive communities.

 

 

What are the benefits of participating?

 

  • Build your expertise. Mentors are provided with a unique experience to apply their expertise outside of their organization and network with peers from different organizations.
  • Points, points, points! Additionally, the Jive Mentors Program is another opportunity for mentors to progress within the Jive Advocates Program. Mentors will receive 450 points for every mentee they mentor to completion. That's more than a quarter of the way towards a free JiveWorld ticket! Additionally, Advocates can receive special recognition and privileges in JiveWorks, including special rewards such as the chance to participate in industry thought leadership activities, a special badge after becoming a Jive Champion, discounted tickets and VIP experience at JiveWorld (VIP seating, Champions meet-up), and more.
  • Valuable insights. Mentees receive coaching, guidance, and the opportunity to build valuable relationships with experienced social business leaders. The true value of the Jive Mentors Program is realized when mentees achieve the objectives they envisioned.

 

 

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Who should participate?

 

Consider being a mentor if....

  • you recently launched your community and have recent experience with onboarding and community planning/launching best practices
  • you have significant community management experience and are comfortable with the entire life-cycle: planning, building, launching, managing (and repeat!)
  • you are a social business exec supporting communities and their success within your organization

 

 

Consider being a mentee if...

  • you are a new community manager, admin, or exec looking for best practices
  • you are an experienced user but want to learn more about specific topics (exs. user adoption, community launch, expanding your use cases, improving engagement, etc.)

 

How do I find a mentor/mentee to work with?

 

Mentors and mentees will use their respective Internal Communities or External Communities groups within the JiveWorks community to find their partners.

 

Follow these steps:

  1. Create a QUESTION. Title it "Seeking Mentor (or Mentee)"
  2. Include the following information about yourself to ensure you find a good match:
    • Name, Title, Company
    • Industry, # of employees
    • Type of Jive community you have (internal, external, or both)
    • Topics you'd like to discuss
    • Anything else you'd like to share with your partner
  3. Post it and wait for your eventual partner to respond! After a match is made, mark their comment as Correct!

 

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What is the structure of the program?

 

Mentorships are structured around three 30-minute engagements (phone calls or virtual meetings). Mentors and mentees may wish to use the Mentorship Planning Framework.docx to help guide their conversation.

 

The first call is an opportunity to get to know your partner, identify a topic/goal, and discuss first steps forward. The second call provides both mentors and mentees a chance to reflect on their progress and dig deeper/course correct. The third and final meeting should be used to debrief on findings and define a plan for continued learning post mentorship.

 

The mentorship is officially over when participants have conducted all three calls and completed their respective post-mentorship surveys (below):

Mentors Survey

Mentees Survey

 

Should both parties desire to, mentors and mentees are encouraged to continue their conversations beyond the three meetings. Mentors can work with multiple mentees at one time and both mentors and mentees can participate as often as they'd like.

 

Questions? Check out these docs:

Mentees: Do's and Don'ts

Mentors: Do's and Don'ts

Mentorship Planning Framework.docx

Mentors Program Resources Library

 

 

For any other questions, contact me! Miguel Rodriguez

 

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Dina Vekaria

That’s a wrap!

Posted by Dina Vekaria Champion Jan 3, 2017

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I’ve really enjoyed being your peer-to-peer community manager for Internal Communities.

 

Thank you Libby Taylor for giving me this wonderful opportunity to get more involved. I manage our Neo community, but it’s majority back end, which is something i’m hoping to change in 2017. This activity has allowed me to be a Community Manager for a community, i’ve contributed blogs to encourage conversations, i’ve helped colleagues with their questions, i’ve jumped on calls to troubleshoot issues and i’ve taken part in conversations about other communities and challenges they’re facing, so wonderful to see everyone comment and help each other out. It’s been a really valuable experience.

 

This isn’t the end, i’m still going to be popping into this community and helping out as much as i can. I’m looking forward to seeing who our next quarter's peer-to-peer community manager is.

Overview

When doing Jive and Social Collaboration consulting for teams and organizations I noticed that people encounter issues with graphic sizes as it relates to Jive Documents, Document Viewer Tiles and images in tables. In our cloud instance I have found that Jive does adjust images for the most part. The following seems to work for me, give it a try.

 


 

Add a Banner to a Jive Document - 1265 x 250

 

  • When creating your graphic you can determine the ideal height that works for your presentation.
  • When you want to ensure your images FILL the space and does not get CUT OFF.
  • I have set an image width to try and anticipate possible future changes in the environment.

 

Try the following:

  1. In HTML view, remove any width and height pixel references.
  2. Add style="width:100%; height:auto;"
  3. If you want to zero out any padding around your image you can remove the default image class. Example; class=" image-1 jive-image" - You can manage padding via an inline style class or the cell padding of a table

 

Benefits:

  • Will work with Tiles and Widgets
  • Will self adjust in a 1, 2 or 3 column layout - places (document viewer tiles or widgets)
  • Will work with tables ( ensure your tables are not using pixels and are set to 100% and columns a percentage of that. 2 column table for example; table is 100% then each column is set to 50%)

 

Gif Animation - Demo - Click image to view larger

demo-graphic-resize.gif

 

Mobile View

Dina Vekaria

Community Adoption

Posted by Dina Vekaria Champion Dec 14, 2016

I wrote a blog in October about what your elevator pitch is and started a conversation on how you use your Jive community?. The JiveWorks community really helped me out by posting back really interesting thoughts around their community. It inspired me to think about our narrative in 2017.

 

The lovely Jessica posted a comment and within it, she wrote I encourage participation and use of the community through evolving adoption techniques” - Thank you for inspiring this blog post Jess.

 

I’m going to be very honest about our community (Neo). We’re a mature community, coming into our sixth year. We’ve had a tough 1-2 years, as have many other companies. We’ve had restructures, redundancies and morale is at an all time low. Neo has been a great tool for us to communicate our changes to the business, but with that comes negative comments. We moderate when comments aren’t decent, but we encourage conversation and healthy debate so try to stay as neutral as possible. Unfortunately, due to the negativity, Neo can sometimes be perceived as the tool to use to have a moan. We see it as transparency in how our colleagues are feeling but senior leaders and middle managers see it differently. We really want to change that mindset in 2017.

 

The last few years in Neo have been about cleaning up and archiving out of date content and places. We really want to focus 2017 and beyond to be about community management and adoption. We’re going to be launching something (still a working launch), which will help us get more colleagues using Neo.

 

We’ve lost some colleagues around the world due to:

  • Most of the content in Neo being written in English.
  • They have another place to go to collaborate (Google Drive).
  • They don’t have time in their work day.

 

This is how we’re going to address it:

  • Translations - we’re in the pilot phase of integrating a translation tool within Neo.
  • Jive Anywhere - so colleagues can collaborate from within their Google mail inbox.
  • Jive Daily - so they have Neo on their mobile devices and can consume content when they want it.

 

It is about choice:

  1. Enabling users to choose HOW they get information.
  2. Enabling users to choose WHAT information they get.
  3. Enabling users to  choose how MUCH information they get.

 

We’re planning to curate:

  • Stories - How do our colleagues around the world use Neo.
  • Videos - Video to demonstrate how they can consume content in Neo in different ways.
  • Video Diaries from colleagues - for example “Hey, i'm Dina and this is how i stay on top of my communications” - by using custom streams, getting notified once a day, week etc.
  • Use Gamification, if possible and it makes sense to use.

 

I would love to hear if other Jive communities have gone through, or are going through similar issues we’re experiencing. How did you overcome them? If you didn’t, let’s get the conversation going and see if we can help each other out.

 

I would also love to start a conversation around community adoption. What techniques have you tried within your community? Did it work? If so, please share if you can. If it didn’t, share it anyway, what didn’t work for one Jive community could be really valuable for another.

My name is Rena Kuit and I recently joined a PwC global team based in London. Until about fairly recently I was doing market insights for Africa based in Johannesburg. I was really comfortable (that was a big clue) in my job but had that niggly feeling that I needed a change of scenery. IMG_1008.JPG

This came in the form of an offer to join the one of the PwC global teams based in London and that’s when things got very interesting… we (my husband and I) packed up our home, sold the house, booked the dogs flights and embarked on our ‘change of scenery’ with a container and 112kg luggage (evenly split between my husband and me ;-) ). Since then, we have found a new home, unpacked the boxes, bought a sofa bed and a car, and have spent many an hour trying to figure out the local equivalent of our favorite retailers back in South Africa and started settling in to our new ‘home’.

This got me thinking, what makes a successful community, having just moved? In my mind (and also thanks to Sociology as a major at university), there needs to be an effort from all parties, e.g. from whoever ‘owns’ the community (the community manager, homeowners association, council etc.) as well as the person wishing to join the community (a newbie like me).

I came up with the following 10 things on what makes a community divided into two key categories and I think they very much apply to any community. The responsibilities of a:

communities.png


Now let me have a look at the ‘Round & About guide’ to my new local community.

Cheers,

Rena

On Thursday, December 8, 2016 Jive Software and Cox Automotive will be hosting a webinar to show you how a $5 billion-revenue provider of automotive products and services has been able to unify its 30,000 employees with their interactive intranet. The webinar will be lead by Billy Auer, communications manager from Cox Automotive and Darshita Maniar, senior manager of product marketing at Jive.

 

A variety of topics will be touched upon, including how Jive has helped Cox Automotive effectively handle acquisitions and support employees. Cox Automotive and Jive are working together to prevent employee fragmentation due to location, time-zone, devices and different work habits. "With so many brands on one unified hub, we have a place for everything from communication to knowledge-sharing to social interaction across our entire organization," said Auer. "This has allowed us to not only better unite as a company, but also harness collaboration across brands, teams and locations in a way that helps everyone work better together."

 

Register for this free webinar to hear about the dedication Cox Automotive is putting toward connecting and supporting their employees.

Screen Shot 2016-12-02 at 8.55.26 AM.png

 

The details:

 

  • What – “Building an Engaged Workforce at Cox Automotive” webinar
  •  

  • Who – Billy Auer, communications manager at Cox Automotive and

     Darshita Maniar, senior manager of product marketing at Jive

How many rewards cards do you have in your wallet right now? I have Office Depot, Walgreens, American Eagle, Sephora, Marukai, Kohl's, Plenti and several others at home. Let's face it, we love being rewarded and recognized.

 

So why haven't you taken advantage of Jive Rewards yet? Afraid the implementation will fall on its face? Intimidated by the process of migrating customers to the rewards program? Don't know where to start? As the native gamification system within Jive, we created it specifically with your community in mind and we are here to answer your questions.

 

The Principal Strategy Consultant from Jive's Professional Services team will be hosting a webinar on December 7th at 8am PDST / 11am EST to deep-dive into Jive Rewards and answer your questions and concerns. The main topic will be how to plan a successful migration to Jive Rewards and maximize the value of Rewards.

 

Here are a few reasons why implementing Jive Rewards is worth the effort:

 

Improved onboarding experience.  Encourage adoption and exploring the community for your new users to familiarize themselves with Jive functionality.

 

Drive adoption. Users will immerse themselves in community features and functionality.

 

Identify your advocates. Help identify, engage and reward true community advocates.

 

Just curious about Jive Rewards? The webinar is free! Sign up and learn more about our Jive Rewards program.

community-signal (1).png

 

I recently took part in a podcast with Community Signal which is a weekly podcast for community professionals. In this podcast, i touch on how Pearson uses our community for corporate memory. I also talk a little about how we use Gamification at Pearson and how it helps our business push our values and company strategy. Finally, i talk about the importance of having a community at your company so your people feel connected.

 

If you have 27 mins spare and would like to have a listen:

 

How Pearson’s Internal Online Community Connects 36,000 Employees in 70+ Countries

 

If you have any questions around what was discussed, please feel free to comment below and we can continue the conversation.

 

Dina

Inspired by Sean Winter I wanted to share some thoughts on the analogies of how communities actually work in nature and what we can infer and learn from them.

 

Bacteria:

How complex is the communication among cells when individual bacteria join together for multi cellularity? Complex bacterial communication has been noted in previous posts. Each individual microbe joins together with comrades for many different activities including complex communication and decision-making. Bacteria in the gut plan ahead, activating genes for maltose enzymes before they encounter it. Recently, it was found that microbes produce electrical wires, made of amino acids that conduct electricity, and supply distance relatives with energy. They signal to change behavior in the colony including building complex cities called biofilms and altering attack modes in animals. Slime molds show intelligent behavior, remembering where it has already travelled. Individual microbes remember how they moved in the past so they can go in a straight line. Microbes send signals that alter their host’s behavior. In a very complex back and forth communication with plants they together gradually build a nitrogen factory.

 

Individual Bacteria Join Together for Multi Cellularity

Natural Example

Business
Microbes send signals to alter their hosts behaviorStaff raise important issues within the community which make their way to management and into operational/corporate changes
Bacteria in the gut plan ahead, activating genes for maltose enzymes before they encounter itA well engaged community can raise tougher and tougher issues building forward looking corporate resilience
Slime molds show intelligent behavior, remembering where it has already traveled.Well connected communities create a clearer institutional memory via better access to information and will repeat less of the same mistakes

 

Animals

(must watch)

 

 

Natural Example

Business
Arrival of wolves to Yellowstone brought with them an amazing equilibrium. The wolves changed even the behavior of the rivers.Finding out who the "wolves" are of your communities will put your company on a path to social equilibrium

The wolf pack mentality and Nash's equilibrium

\forall i,x_{i}\in S_{i}:f_{i}(x_{i}^{*},x_{-i}^{*})\geq f_{i}(x_{i},x_{-i}^{*}).

The community members act on what is best for them and the community, as the wolf does, serving your companies morale and bottom line

 

 

This is just a quick taste. I have many other examples in this vein. Ideas I would like to address at a later point are:

 

The piranha effect: How communities can obliterate assignments in hrs instead of days

Bees: Who are the cross pollinators of your community

Trees: Large canopy forest trees are connected via fungus in the root systems to provide nitrogen to the saplings who are starved of light (mentoring)

Parrots: Re-posting and echoing concepts

 

 

Happy to discuss more. What are some correlations that you see? Nature figured out communities way before we brought them online. Are we learning from it enough?

Here is a tip we have used a lot in our community, for people who want to work on their Pages in private.

 

You can work on creating your new Pages and Tiles while your Overview page is live. Follow these steps.

 

 

Convert the group to Activity + Pages

Click on the gear icon and Manage > Settings.

Screen Shot 2016-10-11 at 4.15.18 PM.png

 

In Advanced Options, select Activity + Pages. Click Save at the bottom left of the page.

Screen Shot 2016-10-11 at 4.17.58 PM.png

 

 

Create a new page

Click on the gear icon Manage > Create a page and call it e.g Main Page (you can edit this later) and OK.

Screen Shot 2016-10-11 at 4.16.07 PM.png 

 

You have to add one Tile before you are able to save the new page. Click on Collaboration > Document Viewer just as a placeholder tile that you can change later. Save the page.

Screen Shot 2016-10-11 at 4.20.31 PM.png

 

 

Save the URL of the new page

Now, this is the important part. Once you have saved the new page, click at the top on the URL of your new page and copy it. Copy it to a new tab, bookmark it or send it to yourself by email. Keep it somewhere so you can find it. This is what you will use to come back to later, to work on your page while your Overview page is live.

 

 

Convert the group back to Overview

Click on Manage > Settings > Advanced Options and select Activity + Overview (or Overview depending on what you had before), and OK. Save. Now your group will be back to normal, with the Overview page live.

Screen Shot 2016-10-11 at 4.18.46 PM.png

Note: after saving Activity + Overview you might be taken to your Activity page but don't worry, the Overview on the left is still the 'landing page'.

 

 

Build your new page at your leisure

Retrieve the URL of your new page (the one you copied or bookmarked), and you can now edit the page by clicking on the gear icon in the top right hand corner of a tile to put the page into edit mode. Don't worry about any impact to your members. They will still see the Overview page. Also, now you can open a second browser and refer back to your Overview page and widgets side by side while you work on building your page with corresponding Tiles.

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Need to capture HR enrollment information or event registrations?  Do you wish you could have your Contact Centre log their calls right inside the Intranet?  These are common challenges we hear from HR, Community Managers, and Internal Communicators who don’t have time to waste on these necessary administrative tasks.

TemboSocial’s Surveys, Forms & Polls is an integrated, enterprise-ready solution that allows for quick form creation.  Forms can be published directly to your Intranet or shared via a direct link. All data is collected in one report that can be filtered and exported directly to Excel.

 

TemboSocial Surveys, Forms, and Polls

The Specifics

Whether you want a stand-alone form or would like to include a form question with your poll or survey, TemboSocial let’s you get this done in minutes without any IT involvement. See how in the gif below.

form_creation_share.gif


Once you’ve customized your form, it can be published right to a Jive Tile, an HTML widget or sent via email using a direct link.

 

If you would like to learn more about the Form Builder for Jive, feel free to contact Brennan Kirby by email brennan@tembosocial.com or by phone at 416-588-7324 x160

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My colleague, Maren Beckman, and I are working on creating a narrative for our nearly 6-year-old Jive community. We have taken a step back and want to create an elevator pitch for what our community is and does and how to use it, before expanding into the narrative.

 

Our community has evolved so much since it was launched in 2010, it started off by bringing together our 127 intranets globally, being a source of information for our colleagues. Six years on, with the introduction of Google at Pearson, we find that our collaboration is taking place in Google Drive. We now see our community as a platform for executives to communicate, our people to talk to one another and have direct communication to their executives through comments and to find information about subject specific topics as well as a few other things.

 

During this exercise we realised that the focus we had been placing on the community as a collaboration tool might not be the best description for it now.

 

How do you describe what you do or how do your communities work? We would appreciate you sharing this information with us.

 

Thank you!

 

I was reading john.schneider's excellent post How Intranets Help Fight Corporate Amnesia and thought I should share my take on it.  I believe that in addition to the knowledge that needs to be retained to keep the business running, employees also need to feel that they belong to something bigger than themselves.

 

In my case, I joined IBM's Printer Division way back in the 1980s, after which it was spun off to become Lexmark in 1991.  There's a lot that's happened over those years, many things that old-timers like me with failing memories like to be reminded of from time to time and that newer employees enjoy discovering about the company.  Not to mention that along the way we've acquired over a dozen other companies, each with their own interesting history that everyone else in the organization would benefit from knowing about.

 

I was cleaning out my office cabinets a couple of years ago and found all this old stuff I'd been hanging onto, so I decided to share it by creating the Lexmark History Virtual Museum and inviting others to do the same:

 

Lexmark Museum.PNG

 

 

It's a place where people can share and create institutional memories through pictures, files, stories, and reminiscing conversations.  We now have about 50 items in our collection with more being added all the time and average around 50-200 visitors a month. 

 

What might you expect to see in the museum?  Maybe our first attempt at a Corporate Communications internal magazine.  Or that time President Clinton visited.  Or when Marketing decided to create custom Hot Wheels cars as promotional giveaways ...

 

Happenings.PNG    Clinton.PNG     Hot Wheels.PNG

 

... or even 30-year-old pictures of current employees:

old pic.PNG

 

The point is that fighting Corporate Amnesia isn't just about remembering how to get the job done, it's about remembering who you are as an organization and where you came from.  Creating a virtual museum for your company in Jive is a simple, easy way to capture that history and share it with future generations of employees.

Knowledge is more than power. In business, it is a key driver of competitive advantage. As important as corporate memory is, today it is more fleeting than ever. With older employees set to retire en masse and younger workers job-hopping like never before, it’s more critical than ever for organizations to find ways to stop the brain drain and preserve valuable institutional knowledge.

 

In my new article in CMSWire, I discuss the ways in which companies can use an interactive intranet to stop corporate amnesia in the face of unprecedented challenges including rampant employee turnover, a deluge of new data and the fragmentation of knowledge within globally dispersed and increasingly office-less organizations.

 

Not only does an interactive intranet make knowledge more visible, searchable and memorable, recent studies show it also make employees smarter! By enhancing workers’ meta knowledge (“who knows what” and “who knows whom”) and ambient awareness (the unconscious acquisition of knowledge gleaned from observing communications between other coworkers and teams), companies can become more flexible, adaptable and profitable.

 

To learn more about the traditional company intranet has morphed from a static homepage into a knowledge-sharing and retention WorkHub that replaces everything from the file cabinets and bulletin board to the telephones and water cooler in your office by making invisible work visible, check out How Intranets Help Fight Corporate Amnesia.

 

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