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Internal Communities

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On Thursday, December 8, 2016 Jive Software and Cox Automotive will be hosting a webinar to show you how a $5 billion-revenue provider of automotive products and services has been able to unify its 30,000 employees with their interactive intranet. The webinar will be lead by Billy Auer, communications manager from Cox Automotive and Darshita Maniar, senior manager of product marketing at Jive.

 

A variety of topics will be touched upon, including how Jive has helped Cox Automotive effectively handle acquisitions and support employees. Cox Automotive and Jive are working together to prevent employee fragmentation due to location, time-zone, devices and different work habits. "With so many brands on one unified hub, we have a place for everything from communication to knowledge-sharing to social interaction across our entire organization," said Auer. "This has allowed us to not only better unite as a company, but also harness collaboration across brands, teams and locations in a way that helps everyone work better together."

 

Register for this free webinar to hear about the dedication Cox Automotive is putting toward connecting and supporting their employees.

Screen Shot 2016-12-02 at 8.55.26 AM.png

 

The details:

 

  • What – “Building an Engaged Workforce at Cox Automotive” webinar
  •  

  • Who – Billy Auer, communications manager at Cox Automotive and

     Darshita Maniar, senior manager of product marketing at Jive

How many rewards cards do you have in your wallet right now? I have Office Depot, Walgreens, American Eagle, Sephora, Marukai, Kohl's, Plenti and several others at home. Let's face it, we love being rewarded and recognized.

 

So why haven't you taken advantage of Jive Rewards yet? Afraid the implementation will fall on its face? Intimidated by the process of migrating customers to the rewards program? Don't know where to start? As the native gamification system within Jive, we created it specifically with your community in mind and we are here to answer your questions.

 

The Principal Strategy Consultant from Jive's Professional Services team will be hosting a webinar on December 7that 8am PDST / 11am EST to deep-dive into Jive Rewards and answer your questions and concerns. The main topic will be how to plan a successful migration to Jive Rewards and maximize the value of Rewards.

 

Here are a few reasons why implementing Jive Rewards is worth the effort:

 

Improved onboarding experience.  Encourage adoption and exploring the community for your new users to familiarize themselves with Jive functionality.

 

Drive adoption. Users will immerse themselves in community features and functionality.

 

Identify your advocates. Help identify, engage and reward true community advocates.

 

Just curious about Jive Rewards? The webinar is free! Sign up and learn more about our Jive Rewards program.

community-signal (1).png

 

I recently took part in a podcast with Community Signal which is a weekly podcast for community professionals. In this podcast, i touch on how Pearson uses our community for corporate memory. I also talk a little about how we use Gamification at Pearson and how it helps our business push our values and company strategy. Finally, i talk about the importance of having a community at your company so your people feel connected.

 

If you have 27 mins spare and would like to have a listen:

 

How Pearson’s Internal Online Community Connects 36,000 Employees in 70+ Countries

 

If you have any questions around what was discussed, please feel free to comment below and we can continue the conversation.

 

Dina

Inspired by Sean Winter I wanted to share some thoughts on the analogies of how communities actually work in nature and what we can infer and learn from them.

 

Bacteria:

How complex is the communication among cells when individual bacteria join together for multi cellularity? Complex bacterial communication has been noted in previous posts. Each individual microbe joins together with comrades for many different activities including complex communication and decision-making. Bacteria in the gut plan ahead, activating genes for maltose enzymes before they encounter it. Recently, it was found that microbes produce electrical wires, made of amino acids that conduct electricity, and supply distance relatives with energy. They signal to change behavior in the colony including building complex cities called biofilms and altering attack modes in animals. Slime molds show intelligent behavior, remembering where it has already travelled. Individual microbes remember how they moved in the past so they can go in a straight line. Microbes send signals that alter their host’s behavior. In a very complex back and forth communication with plants they together gradually build a nitrogen factory.

 

Individual Bacteria Join Together for Multi Cellularity

Natural Example

Business
Microbes send signals to alter their hosts behaviorStaff raise important issues within the community which make their way to management and into operational/corporate changes
Bacteria in the gut plan ahead, activating genes for maltose enzymes before they encounter itA well engaged community can raise tougher and tougher issues building forward looking corporate resilience
Slime molds show intelligent behavior, remembering where it has already traveled.Well connected communities create a clearer institutional memory via better access to information and will repeat less of the same mistakes

 

Animals

(must watch)

 

 

Natural Example

Business
Arrival of wolves to Yellowstone brought with them an amazing equilibrium. The wolves changed even the behavior of the rivers.Finding out who the "wolves" are of your communities will put your company on a path to social equilibrium

The wolf pack mentality and Nash's equilibrium

\forall i,x_{i}\in S_{i}:f_{i}(x_{i}^{*},x_{-i}^{*})\geq f_{i}(x_{i},x_{-i}^{*}).

The community members act on what is best for them and the community, as the wolf does, serving your companies morale and bottom line

 

 

This is just a quick taste. I have many other examples in this vein. Ideas I would like to address at a later point are:

 

The piranha effect: How communities can obliterate assignments in hrs instead of days

Bees: Who are the cross pollinators of your community

Trees: Large canopy forest trees are connected via fungus in the root systems to provide nitrogen to the saplings who are starved of light (mentoring)

Parrots: Re-posting and echoing concepts

 

 

Happy to discuss more. What are some correlations that you see? Nature figured out communities way before we brought them online. Are we learning from it enough?

Here is a tip we have used a lot in our community, for people who want to work on their Pages in private.

 

You can work on creating your new Pages and Tiles while your Overview page is live. Follow these steps.

 

 

Convert the group to Activity + Pages

Click on the gear icon and Manage > Settings.

Screen Shot 2016-10-11 at 4.15.18 PM.png

 

In Advanced Options, select Activity + Pages. Click Save at the bottom left of the page.

Screen Shot 2016-10-11 at 4.17.58 PM.png

 

 

Create a new page

Click on the gear icon Manage > Create a page and call it e.g Main Page (you can edit this later) and OK.

Screen Shot 2016-10-11 at 4.16.07 PM.png 

 

You have to add one Tile before you are able to save the new page. Click on Collaboration > Document Viewer just as a placeholder tile that you can change later. Save the page.

Screen Shot 2016-10-11 at 4.20.31 PM.png

 

 

Save the URL of the new page

Now, this is the important part. Once you have saved the new page, click at the top on the URL of your new page and copy it. Copy it to a new tab, bookmark it or send it to yourself by email. Keep it somewhere so you can find it. This is what you will use to come back to later, to work on your page while your Overview page is live.

 

 

Convert the group back to Overview

Click on Manage > Settings > Advanced Options and select Activity + Overview (or Overview depending on what you had before), and OK. Save. Now your group will be back to normal, with the Overview page live.

Screen Shot 2016-10-11 at 4.18.46 PM.png

Note: after saving Activity + Overview you might be taken to your Activity page but don't worry, the Overview on the left is still the 'landing page'.

 

 

Build your new page at your leisure

Retrieve the URL of your new page (the one you copied or bookmarked), and you can now edit the page by clicking on the gear icon in the top right hand corner of a tile to put the page into edit mode. Don't worry about any impact to your members. They will still see the Overview page. Also, now you can open a second browser and refer back to your Overview page and widgets side by side while you work on building your page with corresponding Tiles.

Screen Shot 2016-10-11 at 4.16.48 PM.png

Need to capture HR enrollment information or event registrations?  Do you wish you could have your Contact Centre log their calls right inside the Intranet?  These are common challenges we hear from HR, Community Managers, and Internal Communicators who don’t have time to waste on these necessary administrative tasks.

TemboSocial’s Surveys, Forms & Polls is an integrated, enterprise-ready solution that allows for quick form creation.  Forms can be published directly to your Intranet or shared via a direct link. All data is collected in one report that can be filtered and exported directly to Excel.

 

TemboSocial Surveys, Forms, and Polls

The Specifics

Whether you want a stand-alone form or would like to include a form question with your poll or survey, TemboSocial let’s you get this done in minutes without any IT involvement. See how in the gif below.

form_creation_share.gif


Once you’ve customized your form, it can be published right to a Jive Tile, an HTML widget or sent via email using a direct link.

 

If you would like to learn more about the Form Builder for Jive, feel free to contact Brennan Kirby by email brennan@tembosocial.com or by phone at 416-588-7324 x160

BilletCM-1.jpg

 

My colleague, Maren Beckman, and I are working on creating a narrative for our nearly 6-year-old Jive community. We have taken a step back and want to create an elevator pitch for what our community is and does and how to use it, before expanding into the narrative.

 

Our community has evolved so much since it was launched in 2010, it started off by bringing together our 127 intranets globally, being a source of information for our colleagues. Six years on, with the introduction of Google at Pearson, we find that our collaboration is taking place in Google Drive. We now see our community as a platform for executives to communicate, our people to talk to one another and have direct communication to their executives through comments and to find information about subject specific topics as well as a few other things.

 

During this exercise we realised that the focus we had been placing on the community as a collaboration tool might not be the best description for it now.

 

How do you describe what you do or how do your communities work? We would appreciate you sharing this information with us.

 

Thank you!

 

I was reading john.schneider's excellent post How Intranets Help Fight Corporate Amnesia and thought I should share my take on it.  I believe that in addition to the knowledge that needs to be retained to keep the business running, employees also need to feel that they belong to something bigger than themselves.

 

In my case, I joined IBM's Printer Division way back in the 1980s, after which it was spun off to become Lexmark in 1991.  There's a lot that's happened over those years, many things that old-timers like me with failing memories like to be reminded of from time to time and that newer employees enjoy discovering about the company.  Not to mention that along the way we've acquired over a dozen other companies, each with their own interesting history that everyone else in the organization would benefit from knowing about.

 

I was cleaning out my office cabinets a couple of years ago and found all this old stuff I'd been hanging onto, so I decided to share it by creating the Lexmark History Virtual Museum and inviting others to do the same:

 

Lexmark Museum.PNG

 

 

It's a place where people can share and create institutional memories through pictures, files, stories, and reminiscing conversations.  We now have about 50 items in our collection with more being added all the time and average around 50-200 visitors a month. 

 

What might you expect to see in the museum?  Maybe our first attempt at a Corporate Communications internal magazine.  Or that time President Clinton visited.  Or when Marketing decided to create custom Hot Wheels cars as promotional giveaways ...

 

Happenings.PNG    Clinton.PNG     Hot Wheels.PNG

 

... or even 30-year-old pictures of current employees:

old pic.PNG

 

The point is that fighting Corporate Amnesia isn't just about remembering how to get the job done, it's about remembering who you are as an organization and where you came from.  Creating a virtual museum for your company in Jive is a simple, easy way to capture that history and share it with future generations of employees.

Knowledge is more than power. In business, it is a key driver of competitive advantage. As important as corporate memory is, today it is more fleeting than ever. With older employees set to retire en masse and younger workers job-hopping like never before, it’s more critical than ever for organizations to find ways to stop the brain drain and preserve valuable institutional knowledge.

 

In my new article in CMSWire, I discuss the ways in which companies can use an interactive intranet to stop corporate amnesia in the face of unprecedented challenges including rampant employee turnover, a deluge of new data and the fragmentation of knowledge within globally dispersed and increasingly office-less organizations.

 

Not only does an interactive intranet make knowledge more visible, searchable and memorable, recent studies show it also make employees smarter! By enhancing workers’ meta knowledge (“who knows what” and “who knows whom”) and ambient awareness (the unconscious acquisition of knowledge gleaned from observing communications between other coworkers and teams), companies can become more flexible, adaptable and profitable.

 

To learn more about the traditional company intranet has morphed from a static homepage into a knowledge-sharing and retention WorkHub that replaces everything from the file cabinets and bulletin board to the telephones and water cooler in your office by making invisible work visible, check out How Intranets Help Fight Corporate Amnesia.

 

2016-29-June-Dazed-and-Confused.jpg

heisenberg

Get ready with SmarterPath

Posted by heisenberg Apr 22, 2016

Webbildkleiner
This month we are kicking off our special "Get ready with SmarterPath" YouTube activity, during which we will explain how to work with our social learning solution.

Our short video tutorials will show different types of users how to create courses and exams, maintain library assets, assign or enroll into courses, complete courses, run reports on participants in SmarterPath.

 

The goal is to give our users a better understanding of SmarterPath and to ensure they get the most out of this powerful social learning tool. The videos will enable users to quickly and easily boost their knowledge of SmarterPath, and can be watched at any time and as often as they like. Users can also share the videos with their colleagues or training supervisors.

 

Get ready for our first tutorial in April 25th which will be published on our YouTube-Channel. Please join and follow us!

 

SmarterPath is a cutting-edge social learning solution that incorporates learning into employees’ daily work routine by binding social and learning aspects together. It approaches learning as an on-going experience applying principles of learning from one another to get work done and brings e-learning processes of any organization to a different level by embedding learning directly into the user experience.

 

For more information, visit the SmarterPath website or watch the short intro video.


We look forward to your feedback!

 

 

Christopher Böckelmann
Marketing Manager Pokeshot///SMZ
christopher.boeckelmann@pokeshot-smz.com

crack·er·jack

/ˈkrakərˌjak/

 

NORTH AMERICANinformal

 

noun

 

plural noun: crackerjacks

 

an exceptionally good person or thing.
OR this:
crackerjack.png
You may have noticed that we refreshed our gamification strategy on the Jive Community at the new year.  For more detail check out A brand new game for The Jive Community.  My favorite part of the Jive Community is people helping people.  You may be a community manager, developer, community strategist, customer evangelist, partner business analyst, strategy consultant - the list goes on.  We are all passionate about the work we do in our roles and are happy to help others out along their community journey.  Do we need badges and points to help each other out?  NO!  Is it fun to earn badges and points?  YES!
The progressive Crackerjack badge crackerjack_badge.png is all about answering other people's questions.  It doesn't matter if your answer is right or wrong - you are simply trying to help.
Along with the gamification refresh at the new year, Internal Communities saw a face lift using tiles and I did a little cleanup of old questions that were no longer valid due to old versions or had already been answered but didn't have answered questions marked.  During this cleanup process I noticed something interesting.  There were quite a few unanswered questions that are still valid questions today even though they may have been asked in 2010.

WHAT WERE YOU SAYING ABOUT MY CRACKERJACK SCORE???

 

 

So please check out the questions and think about contributing to at least one.  I know you have a good response based on your experience.  Your contributions are extremely valuable.  We are all looking for answers but sometimes it just helps to hear that someone else has a similar challenge.

 

 

BTW, I'm looking forward to seeing as many of you as possible at JiveWorld16!  If you get in Sunday come to the unofficial meetup Annual "Pre-Conference" (Unofficial) Meetup Sunday, March 13 .  I can't wait to see you!

 

thinking tiara.jpg

(I'm wearing my Vegas tiara.)

 

SOCM2016 Draft Cover Shadow.pngWhen The Community Roundtable launched in 2009, the idea of measuring the markers of community success was unheard of; community management was considered an art that couldn't be taught - or measured.

 

Seven years later, many platforms have developed sophisticated analytics capabilities for their communities, giving community managers dashboards and annual reports with which they can measure and benchmark the activity and output of their communities. Jive has invested a lot of effort to providing dashboards and other insights that make it more possible than ever for you to measure the value and ROI of your community.

 

So why do you need to spend 25 minutes taking the State of Community Management survey?

 

Because platform-driven data is powerful but it only tells you one important part of the story - the output. It doesn't tell you much about how you invest your resources to get that output - your community management approach.

 

For the last six years, we have been tracking the management behaviors that make for successful communities. How critical is strategy? Does executive engagement really matter - and from whom? How do content and programs fit together to drive engagement? Does the community management work you do outside the platform translate to community success? How do policies and governance affect the community? Do strong value statements derive strong engagement? What are the most effective times to be higher-touch with your members?

 

The list goes on and on. And the better the data and benchmarking you can get out of your platform, the more powerful this other information becomes - the data that is the lifeblood of the State of Community Management survey.

 

We’re taking a closer look at the data from the Jive customer segment of our 2015 survey population for a custom benchmark report to be presented next month at JiveWorld 2016 - and come chat with us about the research at our booth.

 

3 Reasons to Participate in TheCR’s State of Community Management 2016 survey

 

  1. Improve your strategic perspective: Upon completing the survey, you will automatically receive your maturity score by the eight competencies in the Community Maturity Model which will help you understand your program's biggest strengths and weaknesses.
  2. Gain stakeholder confidence: by involving stakeholders in completing the survey, it will help you and them understand the scope of community management responsibilities and start having the right conversations about what to prioritize and invest in.
  3. Be credible: By contributing to the most widely read research about communities, you are contributing to the broader understanding of the community opportunity, which gives you more credibility and career opportunities.

 

SOCM2016_GetStarted_Badge.png

 

So what are you waiting for?

 

Take the survey today!

 

We’ll even give you coffee or let you donate $5 to No Kid Hungry.

Hey Jive Community managers, once again this year for Community Manager Appreciation Day, Jive wants to celebrate YOUR accomplishments in helping transform the way your company works with customers, or partners, or employees, or all of those people!!

 

Starbucks coffee.jpgAs a small token of appreciation for all your hard work, we want you to go to Starbucks, on Jive!  But of course, this community stuff is about SOCIAL and SHARING right!!

So all you need to do to get a $10 Starbucks gift card is make a post in this group or in External Communities before the end of CMAD week (CMAD is Monday, January 25), @mention me or becky.leung that contains two things:

  1. Tell us what Jive is at your company.  That's right, it could be as easy as saying 'Jive is <fill in the blank> at <company name>.'  Or you could make it longer if you want.  That's cool, but what we're looking for here is something that conveys the value or transformation that Jive is bringing about at your organization.
  2. Some result or anecdotal feedback you've received in 2015 that you know of about your community.  Maybe it's finding an answer faster than before, maybe it's something about finding someone across the globe that helped move some idea or project forward or maybe you've seen customer retention rates improve 10% or employee engagement go up 15%.

 

We want to hear that appreciation you so deserve for all that hard work, so share away!  And hopefully this facilitates more connections with your peers at the same time.

 

Last year we asked for people to share screenshots as well so if you want to do that as well this year, I know customers appreciate seeing examples of other customer's Jive implementations.  By the way, for anyone interested I tried to catalog these screenshots that were submitted last year here - Examples of employee-centric communities on Jive  and Examples of customer and partner communities on JiveX  - if you're interested in checking them out.

 

Anyway, here's to all the great Community Managers yet again in 2016 that are driving their companies forward on Jive!

 

And remember, we're always looking to promote our customers as thought leaders so if you're interested in thought leader opportunities check out Advocate Opportunities in the Customer Hub area.

Happy New Year!

In Denver (my home base) we celebrate the New Year with fireworks on the 16th street mall at midnight.  I don't know how many years this has been going on but it has been happening for at least the 15 years that I've lived in Denver.  One thing that strikes me as I look at pictures of this time-honored tradition over the years is the skyline continues to change every year.  Us Denverites continue to love the experience; it just looks a little different every year.

denver_fireworks.png

 

If you're a veteran of Jive's Internal Communities practice group you'll know we've been talking about internal communities in this very group since 2009.  We all enjoy the experience of sharing ideas, successes, and challenges with a growing pool of practitioners.  But the "skyline" has changed from time to time over the years.  You've probably noticed a significant change that happened this weekend.  I wanted to let you know more about these changes and also ask for your input and assistance as we continue to evolve and improve these dedicated areas for community management practitioners.

 

First off, a little more about what's changing and what's driving the changes...

 

A "face lift" for the Internal Communities group home page with two goals in mind:

  • Make these pages responsive and easy to browse on a mobile device
  • Raise awareness of the Q&A and peer-to-peer conversations that are the lifeblood of this community

Please share your feedback or additional suggestions, either in the comments here or through the poll What would you like to see in the Internal Communities group?

 

Behind the scenes, expanded commitment by Jive to facilitating and cultivating vibrant communities of practice among our customers and end users.

  • Providing community management and expert input on a more regular and sustained basis to help assure timely answers or routing of questions and high-quality engagement.
  • Don't worry we're not here to take over or get in the way, just to help keep things moving and connect the dots in a more timely fashion where we can!
  • Gather feedback and insights around what's top of mind for our key practitioners

 

So what next?  If you don't mind:

 

  1. Take the time to review the new Internal Communities group home page and comment here with your feedback
  2. Provide your feedback on what content and interaction is or would be most valuable - What would you like to see in the Internal Communities group?
  3. If you prefer, feel free to DM or reach out privately (remember to follow me so I can follow you to enable private messaging)
  4. Participate!  Ask a question that is top of mind, share some community management tips or approaches that your peers might benefit from, or find a question to answer Open Questions

 

Thanks and Happy New Year!

Christy Schoon

It's 2016 and I know you're already rolling. I thought this might be a good moment for a shout-out to the whole CM community out there. Another year of full-on passion has just begun.

 

CM.pngEven at my company people often still look at me with that "what's that?" look when you tell them that you're a community manager. So, should you have that experience, just forward the below:

 

A community manager is someone who's bright, crazy and passionate. A community manager believes where others might not see or give a damn. A community manager already runs while others still stand and ponder. A community manager flies where other don't even see the wings. Community managers are doers and fervent believers, eternal optimists and roaring idealists, loud-mouth visionaries and lovable nutcases and occasionally they are also pains in the butt, too - but always with the best interests of the community at heart.

 

Community managers thrive on honesty, openness and care. Community managers are rebels with a cause. The cause to make people happy, the cause to do everything in their power to motivate and empower and engage and inspire everyone in the community. Community managers build and foster and connect with emotion, with heart. For community managers, it's personal. It's not a job, it's a community, a bunch of human beings, family.

 

Community managers are change agents. They nurture and embrace and nudge and sometimes push to get more emotion, more heart, more fun, more life into the community. Community managers kick ***, play the court jesters and help in any way they can. They offer what's required - advice, smiles, ideas, sparks and sometimes bear-hugs, too. Community managers do whatever, whenever, wherever. With them, the physical and the virtual worlds come together. They are the heart, they are the soul and often they are the conscience, too.

 

To all the community managers out there: Let's make 2016 the next most awesome year ever! To everyone else, remember that community managers, as much as they like giving, enjoy getting those smiles and hugs, too.

 

Happy 2016 everyone!

PS: For all those coming to JiveWorld16 - I'll see you there! I'll be sharing some of my experiences around leadership engagement. Special shout-out to Kathryn Everest and Claire Fletcher for making it possible - greatly looking forward to it.

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