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2 Posts authored by: cflanagan17

profile-image-display.jspa.pngThis morning I got some really sad news. Kristen Ritter, a good friend and huge social business champion just passed in a fatal car accident, not many details are known yet.


For those of you who know Kristen, you know she was energetic, passionate and generous - and a force to be reckoned with in our (community) space. I know some of you in this space know her well and consider her a trusted colleague and friend, as I do, so I wanted to be sure to share this news and celebrate our friend.


There are a handful of colleagues in the social space that I consider great personal, professional friends and Kristen was among that handful. When I was still in social strategy at CSC, and before I ever met her in person, she found me on Twitter and not just engaged me on social practices, but had the nerve to trash talk my Patriots!


profile-image-display2.jspa.pngI met her for the first time IRL at the Enterprise 2.0 Conference in Boston June 2010. She was there on a mission to soak in every best practice she could, connect with those already in the space and doing her "final pass" research on her top vendor choices. She made friends easily and soon joined a network of many of us fiercely committed to change the way work gets done. She picked my brain - and so many other "early adopters" - about the space, about best practices and about JIVE way before she became a Jive customer. And when she became a Jive customer, she was an fierce Jive champion - and I know pushed Jive to be better.


Kristen gave back to those who helped her and those that came into this space behind her. There was a time in my past role as social business strategist at CSC that I really needed help benchmarking some data for a tough conversation. Kristen responded without hesitation - she was just like that. At various points from there on we knew if the other emailed or texted it meant we needed help brainstorming a problem. She was that humble and generous.


This hit me hard today. Really hard. I will miss you Kristen and I send thoughts and prayers to your family and friends.

As many of us at Jive have already been sharing internally, from Elisa Steele to Tony Zingale to Kathryn Everest to so many others she touched, our heart goes out to Kristen and her family on this so very sad and tragic news.  To not just me, but to so many of us at Jive, Kristen was a long time friend.  Tony Zingale had made this comment when he learned of the news "she was the epitome of one of the original Jive advocates."  I couldn't agree more.




And remember. Pats over the Jets. Even in heaven.




FYI Jive External Communities The specified item was not found. Jive Champions

This course has been completed and was a huge success. We are investigating a training program for our customers. Stay tuned later in the year for more details.

Are You New To Community Management? Want to Brush Up Your Skills?

We know the job of community manager is new, yet the role is so instrumental in transforming the way business gets done. We're thrilled to offer you. . .

Community Management Fundamentals Training


Offered by


40% discount for Jive Customers

Register by December 31, 2013 at just $299/per person


Many of you have asked for more training to help you be successful in your new roles and we’re thrilled to offer Jive customers "Community Management Fundamentals Training", a set of pre-recorded, self-paced courses selected from the WOMMA-TheCR Community Management training.


Who should register?

This program is targeted to Jive Internal Communities and External Community Managers who:

  • Are brand new to their role and need to get quickly up to speed.
  • Have been in their role for 1- 2 years (or program advocates), who want a refresher on role fundamentals.

* Note if you've taken the WOMMA/CR course already, this is not for you.


How do I register?



  • This course is available to Jive Customers at the discounted rate of $299 per person.
  • Simply register here to save your spot in this course.
  • Hurry, registration ends December 31, 2013.

What will I learn?

Participants will learn:

  • The history and current state of community management
  • How to engage in and moderate online conversations
  • How to think about
  • Community measurement basics
  • How leadership and culture impact community strategy


What are the courses in this program?

The program will comprise of

  • one live, virtual training (Session 1 on Thursday, December 19, 2013 @ 1pm ET/ noon CT/ 10 am PT)
  • followed by eight virtual, self-paced online courses (Sessions 2-9)


The following is the course curriculum:

  • Session 1: Defining Communities with Rachel Happe, The Community Roundtable
  • Session 2: Social Strategy: Market Context with Rachel Happe, The Community Roundtable
  • Session 3: External Community Management with Kathy Baughman, ComBlu and Becky Carroll, PWC
  • Session 4: Internal Community Management with Claire Flanagan, formerly at CSC
  • Session 5: Content & Programs with Sarah Mahony, formerly at Children's Hospital Boston and Jim Storer, The Community Roundtable
  • Session 6: Policies and Governance with Dan Brostek formerly at Aetna
  • Session 7: Community Moderation, Crisis Tactics and Listening with Ekaterina Walter, Branderati
  • Session 8: Measurement Basics with Misti Crawford, CSC
  • Session 9: Leadership & Culture with Sara Roberts, Roberts Golden and Rachel Happe, The Community Roundtable

*If you miss Session 1 Live Training on December 19, don't worry, you can catch up in replay!


How long does this program run?

Registration ends December 31, 2013, but course attendees have until February 14, 2014 to successfully pass the course quiz.


The course community will remain active beyond February 14 so participants can ask and answer questions and retain access to the key lessons.


Course attendees who pass the quiz will receive:





Jive Community


Course Completion Certificate


I've already registered. What's Next?

Shortly you will receive an email confirming your registration. These are the next steps:

  1. If you registered
    1. before December 18, you will receive a calendar invite to the December 19, 2013 1 pm ET Live Training (Session #1)
    2. after December 19 (but before the Dec 31 deadline) the session #1 replay will be loaded in the private course community as well as Sessions #2 - 9 for all course participants to take in a self-paced manner.
  2. You will also receive a follow up email with instructions on how to join the private course community "Community Management Fundamentals: Training Course".
  3. In the meantime start following [Archived] Community Management Fundamentals Course Overview to stay updated on the course announcements.


What is the Community Roundtable? And how can I find out more about them?

The Community Roundtable is a network of the smartest social business leaders. They connect clients with the people and ideas that help clients build and grow successful communities with their customers, employees, and partners. They offer The CR Network, toolkits, community management training, and advisory services. Learn more at Services - The Community Roundtable


Note: This is the first in a series of training we have planned to help you on your journey to become effective community managers. Be on the look out for more value added training in the upcoming year. In the meantime, don't miss out on this limited time offer!

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