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plural noun: crackerjacks


an exceptionally good person or thing.
OR this:
You may have noticed that we refreshed our gamification strategy on the Jive Community at the new year.  For more detail check out A brand new game for JiveWorks.  My favorite part of the Jive Community is people helping people.  You may be a community manager, developer, community strategist, customer evangelist, partner business analyst, strategy consultant - the list goes on.  We are all passionate about the work we do in our roles and are happy to help others out along their community journey.  Do we need badges and points to help each other out?  NO!  Is it fun to earn badges and points?  YES!
The progressive Crackerjack badge crackerjack_badge.png is all about answering other people's questions.  It doesn't matter if your answer is right or wrong - you are simply trying to help.
Along with the gamification refresh at the new year, Jive Internal Communities saw a face lift using tiles and I did a little cleanup of old questions that were no longer valid due to old versions or had already been answered but didn't have answered questions marked.  During this cleanup process I noticed something interesting.  There were quite a few unanswered questions that are still valid questions today even though they may have been asked in 2010.




So please check out the questions and think about contributing to at least one.  I know you have a good response based on your experience.  Your contributions are extremely valuable.  We are all looking for answers but sometimes it just helps to hear that someone else has a similar challenge.



BTW, I'm looking forward to seeing as many of you as possible at JiveWorld16!  If you get in Sunday come to the unofficial meetup Annual "Pre-Conference" (Unofficial) Meetup Sunday, March 13 .  I can't wait to see you!


thinking tiara.jpg

(I'm wearing my Vegas tiara.)


Happy New Year!

In Denver (my home base) we celebrate the New Year with fireworks on the 16th street mall at midnight.  I don't know how many years this has been going on but it has been happening for at least the 15 years that I've lived in Denver.  One thing that strikes me as I look at pictures of this time-honored tradition over the years is the skyline continues to change every year.  Us Denverites continue to love the experience; it just looks a little different every year.



If you're a veteran of Jive's Internal Communities practice group you'll know we've been talking about internal communities in this very group since 2009.  We all enjoy the experience of sharing ideas, successes, and challenges with a growing pool of practitioners.  But the "skyline" has changed from time to time over the years.  You've probably noticed a significant change that happened this weekend.  I wanted to let you know more about these changes and also ask for your input and assistance as we continue to evolve and improve these dedicated areas for community management practitioners.


First off, a little more about what's changing and what's driving the changes...


A "face lift" for the Internal Communities group home page with two goals in mind:

  • Make these pages responsive and easy to browse on a mobile device
  • Raise awareness of the Q&A and peer-to-peer conversations that are the lifeblood of this community

Please share your feedback or additional suggestions, either in the comments here or through the poll What would you like to see in the Internal Communities group?


Behind the scenes, expanded commitment by Jive to facilitating and cultivating vibrant communities of practice among our customers and end users.

  • Providing community management and expert input on a more regular and sustained basis to help assure timely answers or routing of questions and high-quality engagement.
  • Don't worry we're not here to take over or get in the way, just to help keep things moving and connect the dots in a more timely fashion where we can!
  • Gather feedback and insights around what's top of mind for our key practitioners


So what next?  If you don't mind:


  1. Take the time to review the new Internal Communities group home page and comment here with your feedback
  2. Provide your feedback on what content and interaction is or would be most valuable - What would you like to see in the Internal Communities group?
  3. If you prefer, feel free to DM or reach out privately (remember to follow me so I can follow you to enable private messaging)
  4. Participate!  Ask a question that is top of mind, share some community management tips or approaches that your peers might benefit from, or find a question to answer Open Questions


Thanks and Happy New Year!

Christy Schoon

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