I’ve really enjoyed being your peer-to-peer community manager for Internal Communities.
Thank you Libby Taylor for giving me this wonderful opportunity to get more involved. I manage our Neo community, but it’s majority back end, which is something i’m hoping to change in 2017. This activity has allowed me to be a Community Manager for a community, i’ve contributed blogs to encourage conversations, i’ve helped colleagues with their questions, i’ve jumped on calls to troubleshoot issues and i’ve taken part in conversations about other communities and challenges they’re facing, so wonderful to see everyone comment and help each other out. It’s been a really valuable experience.
This isn’t the end, i’m still going to be popping into this community and helping out as much as i can. I’m looking forward to seeing who our next quarter's peer-to-peer community manager is.
I wrote a blog in October about what your elevator pitch is and started a conversation on how you use your Jive community?. The JiveWorks community really helped me out by posting back really interesting thoughts around their community. It inspired me to think about our narrative in 2017.
The lovely Jessica posted a comment and within it, she wrote “I encourage participation and use of the community through evolving adoption techniques” - Thank you for inspiring this blog post Jess.
I’m going to be very honest about our community (Neo). We’re a mature community, coming into our sixth year. We’ve had a tough 1-2 years, as have many other companies. We’ve had restructures, redundancies and morale is at an all time low. Neo has been a great tool for us to communicate our changes to the business, but with that comes negative comments. We moderate when comments aren’t decent, but we encourage conversation and healthy debate so try to stay as neutral as possible. Unfortunately, due to the negativity, Neo can sometimes be perceived as the tool to use to have a moan. We see it as transparency in how our colleagues are feeling but senior leaders and middle managers see it differently. We really want to change that mindset in 2017.
The last few years in Neo have been about cleaning up and archiving out of date content and places. We really want to focus 2017 and beyond to be about community management and adoption. We’re going to be launching something (still a working launch), which will help us get more colleagues using Neo.
We’ve lost some colleagues around the world due to:
This is how we’re going to address it:
It is about choice:
We’re planning to curate:
I would love to hear if other Jive communities have gone through, or are going through similar issues we’re experiencing. How did you overcome them? If you didn’t, let’s get the conversation going and see if we can help each other out.
I would also love to start a conversation around community adoption. What techniques have you tried within your community? Did it work? If so, please share if you can. If it didn’t, share it anyway, what didn’t work for one Jive community could be really valuable for another.
I recently took part in a podcast with Community Signal which is a weekly podcast for community professionals. In this podcast, i touch on how Pearson uses our community for corporate memory. I also talk a little about how we use Gamification at Pearson and how it helps our business push our values and company strategy. Finally, i talk about the importance of having a community at your company so your people feel connected.
If you have 27 mins spare and would like to have a listen:
If you have any questions around what was discussed, please feel free to comment below and we can continue the conversation.
My colleague, Maren Beckman, and I are working on creating a narrative for our nearly 6-year-old Jive community. We have taken a step back and want to create an elevator pitch for what our community is and does and how to use it, before expanding into the narrative.
Our community has evolved so much since it was launched in 2010, it started off by bringing together our 127 intranets globally, being a source of information for our colleagues. Six years on, with the introduction of Google at Pearson, we find that our collaboration is taking place in Google Drive. We now see our community as a platform for executives to communicate, our people to talk to one another and have direct communication to their executives through comments and to find information about subject specific topics as well as a few other things.
During this exercise we realised that the focus we had been placing on the community as a collaboration tool might not be the best description for it now.
How do you describe what you do or how do your communities work? We would appreciate you sharing this information with us.