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1 Post authored by: ltsudmann
ltsudmann

Misuse of the email

Posted by ltsudmann Nov 26, 2013

Have you ever thought how you use the e-mail today?

Let me guess:

You e-mail your colleagues, send reports, give instructions and ask for status.  Furthermore, quotations, cost estimates, presentation, etc. are discussed, finalized and approved via e-mail.

For sure you know the problem to find information and be able to retrace discussions. The knowledge on a particular context, the decision path to a task and much more lies in hundreds of e-mails, mostly locally saved on your computer, and even for you it is not traceable anymore due to an unstructured e-mail chronic. Not to mention the colleagues involved, for which this information is not traceable and comprehensible at all.

Why is that?

The e-mail has been misused since its origins in the 70s for task management, workflow-, reporting tool and as a platform for discussion.

Is it not about time to encounter the daily e-mail madness by using contemporary concepts and solutions? Should the e-mail be returned to its origins in order to insulate the daily email flood?

To regard social collaboration as a panacea is obvious, but is not the sole solution to the problem. However, social collaboration solves parts of the actual e-mail problem. In this context the medium-term abolition of the email is not the stated objective, rather it is the optimization and channeling of information and action flows in our daily work.

What does this mean?

A holistic analysis and breakdown of email communication in its various facets helps to channel information and action streams.

Very important here is the delineation to the company’s target scenario of a better future collaboration and communication. The implementation of this action will be taken step by step in a phase model.

With Jive we have a tool to go forward away from the email to better communication. But it needs education and guidance of people to cover them. Without that it takes more energy then needed.

Lars

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